Washington Manor

Hollin Hill Road, Concord, Washington NE37 2DP
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9.5 63 Reviews
  • Washington Manor, Washington
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.

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Care Provided by Washington Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Clark (Registered Manager)
  • Admission Criteria
    • Referrals from local authority, NHS, community and self funders accepted.
    • Ages 40+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Washington Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,001
    • Self-Funded Residential Dementia Care from £1,053
    • RESPITE Self-Funded Residential Care from £1,001
    • RESPITE Self-Funded Residential Dementia Care from £1,053

  • Accommodation
    The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


    Facilities
    The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
  • (these prices are only a guideline, please contact Washington Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.


  • Parking

  • There is ample free on-site parking.


Washington Manor Reviews (63)

Total of 63, showing 41-60
9.5

Washington Manor has a Review Score of 9.5 (9.505) out of 10, based on 18 reviews in the last 2 years. Over all time Washington Manor has 63 reviews.

Overall Experience

  • 46
  • 14
  • 1
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  • 2

Date Published

63
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17
46

Review from Russell F (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my dad is getting, the whole process has been excellent and would not hesitate to say thank you to everyone involved.

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Review from Maria A (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for 3 weeks everyone has done their best to help her and are very friendly, kind and help her keep her dignity. She has come to be very friendly with one person who has really helped her to settle in. The place itself is very clean and pleasant and always fresh. The staff
are always pleasant and there to help or answer your questions.

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Review from Alan G (Husband of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife every day, she is always clean and well dressed and well looked after. The staff do a wonderful job.

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Review from Gordon B (Nephew of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly. The home was always clean and tidy and nothing was any trouble at all.

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Review from J L (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Washington Manor Care Home and what a fantastic home it is. If anyone is anxious about finding a home for a loved one I can highly recommend Washington Manor. My mum was loved and looked after like one of the family. The dignity and compassion that mum received from all the
care staff went above and beyond their duty of care and is to be commended. I can't speak highly enough of this home, but it is management and staff who put their heart and soul into this establishment. Thanks to one and all from grateful family members.

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Review from R C (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to all the staff at Washington Manor. Their genuine care and kindness has been so appreciated by my sister and I. Our mother has had a terrible month with being in hospital twice. The way the staff have cared for her is fantastic. I don't know what we would do without them. My mother is
very happy and settled at this home and that's thanks to the staff.

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Review from Geoff H (Cousin of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member has been in Washington Manor for almost two years and is very happy here. Staff are friendly and helpful and he has become very friendly with both staff and other residents and now considers it his home.

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Review from Margaret S (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with this home has been second to none. The care compassion that mam received was outstanding. We ourselves as a family were taken into their hearts as family. I can't speak highly enough of the staff one an all. Thanks to everyone, from all the family.

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Review from William L (Husband of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Manor Care Home is a nice care home, the staff are great. The place is clean, they look after the residents very well. I don't know about the food because I have not eaten there but my wife has never complained to me.

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Review from Barry G (Son of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Manor Care Home is the best facility I have ever seen. The residents are wonderful, the staff are the best.
Everyone says hello when you walk in.
So please keep up the wonderful work you do and a big thank you from me.

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Review from Paul S (Son of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently come to live at Washington Manor and she could not be happier. The home itself is beautifully maintained, immaculately clean and tastefully decorated. I cannot praise the team highly enough. They are all without exception so kind and caring and can not do enough for mum or for us.
Mum loves them all.


She has a newfound appetite for the delicious home cooking and is enjoying the regular activities provided for the residents. She has been able to furnish her room with her own possessions so it really is a home from home for her with the benefit of excellent care and company.


Overall, moving here was mum's best decision in a long time and we have no hesitation in recommending Washington Manor.


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Review from Raymond R (Son of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Manor is an excellent care home my father has been there just over a year now and the care and attention he has had during this time are second to none.The staff are always friendly and helpful.The room for my father is always spotlessly clean and the care home is always well maintained.
There is always plenty for residents to eat and drink and anyone who has any special needs as regards meals are catered for separately. I feel that by moving my father into this care home it has probably extended his life span as he could never get this level of care when he was in his own home.The home provides lots of activities to help stimulate the minds and bodies of residents.Overal Washington Manor is a wonderful place.

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Review from Elaine F (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident at Washington Manor for 7 and a half years, until she sadly passed away in May 2017. I cannot praise the management and staff highly enough for the way, not only was she treated, but her family too during her last few days.
During her time there, she was well cared for and looked
after and the staff worked hard. They were always very pleasant and answered any questions we put to them about her welfare and any other issues we had.
There has been quite a change in staff over the past few years, but a new manager has now been appointed and things have certainly improved over the past few months. The new decor upstairs has made a huge improvement, the only downside is that the new flooring hasn't been put throughout.
I will certainly continue to visit the staff and residents and support the home in future events.
I would like to wish management and staff all the very best for the future.
I have visited a few homes in Washington and this is by far the best one.

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Review from Sue H (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been a resident since Oct 2016. She settled really quickly following a move from another care home and this was due to the care from the staff. I feel I am consulted and listened to when it comes to the care my mam needs. There have been some recent changes in staffing and improvements are
apparent. I appreciate how hard the staff are working in implementing the new changes.I now feel confident my mam is in a safe environment, I did not have that confidence in her previous care home. I visit on a regular basis and the staff will inform me of how mam has been and assist me in getting her ready to go out if I need help.

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Review from Lynn M (Daughter of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Washington Manor has supplied care for my father for nearly three years. Various managers have come and gone which brings its own problems. However, a new manager has recently been appointed and she is like a breath of fresh air. Very experienced, helpful and her door is always open. I am confident
that she will be a great manager and she knows exactly how a good care home should be run.


The empathy and help I have been shown prior to my father having to go into nursing care have been very much appreciated.
One particular senior who has worked for many years in Washington Manor is excellent in her role and she has helped my dad and me solve any issues which arise.
There are always issues in a care home environment but the staff go out of their way to help in any way they can. I wish Washington Manor staff and residents very best wishes for the future.


Reply from Catherine McLanders, Head Office Manager at Washington Manor

We have recently taken on an additional activities coordinator and offer a variety of activities throughout the week and weekends. We are always happy to amend our program to suit our resident's interests.


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Review from Irene D (Daughter of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff and the management to be very pleasant and helpful. They always listen to what I have to say and help when needed. I feel that if I had a problem, it would be dealt with in a professional way. My mam said that she is happy there.

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Review from Christine H (Daughter of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mam regularly. The staff always inform me how she has been and are always helpful, if there are any concerns they are always looked into. There have been a few changes lately but all for the better.

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Review from Kenneth R (Son of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service, mum well looked after and always informed of all aspects regarding her.
Always a welcome greeting when visiting from all members of management and staff at the home. Would highly recommend this home.

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Review from Ken S (Son of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Washington Manor for approx 18 months and after a couple of management changes, we now have a new manager who seems to have rung in the changes and is starting to make her mark already. The manager has listened to my concerns about my mothers care within the home and has acted
upon them where possible. I look forward to the future and new direction that Washington Manor appears to be currently taken.
The staff appointed have a good relationship with my mother, and she adores the ones that are selected to care for her needs.

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Review from Brian R (Son of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my Mum at this home for the last 18 month and during this time have had no serious cause to be concerned about her welfare. I attend most weeks 5 days and some weeks 7 days sometimes twice a day. From entering the premises to leaving usually 2 hours later, I find the staff to be
helpful caring and informative with any and all enquiries questions or minor concerns I have raised. If there is anything going on I am informed either verbally or by reading the notices and notice board NEast reception. Senior staff have always been available to me if I have some matters to be raised. If I have informed the home over anything, I find it has been dealt with very quickly and I have been given updates is required. When I inform them of a pending day out for my Mum when I arrive to collect her, she is clean and dressed comfortably for the weather. Mum is well known to the staff and it's nice to see her been spoken to by her name so much " Hello". "Are you ok" etc....

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Washington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Washington Manor is calculated as follows: ( (155 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (11 Very Poors x 1) ) ÷ 212 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Washington Manor is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Feb 2025

We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.


Awards / Recognitions (2)

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Meet the Team (2)

Helen

Helen Clark

Job Title: Registered Manager

Joined: 2022

From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.


Angela

Angela Needs

Job Title: Deputy Manager

Joined: 2020

Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant and was very quickly promoted to senior care assistant. Angela has completed her NVQ Level 4 in Health and Social Care and has recently completed her Moving and Handling Train the Trainer course meaning she can train all her colleagues within the care home.
Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”