Charlotte Grange Residential Care Home

Flaxton Street, Hartlepool TS26 9JY
Submit a Review
9.2 27 Reviews
  • Charlotte Grange Residential Care Home, Hartlepool
Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.

By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.

The warm and welcoming home has plenty of space to relax, including spacious lounges and themed areas as well as a sensory gardens.

Activities are an important part of life at Charlotte Grange, from arts and crafts, gardening and pamper days to fun social evenings.

The home's chefs prepare nutritious and delicious meals, which are freshly made in the home each day and also cater for people who may have specialist dietary needs.

Every resident at Charlotte Grange has a named key worker who works with them and their relatives to help develop their own personalised care plan. The home's commitment is to ensure the well-being and comfort of residents while fostering a sense of community and belonging.

Show Charlotte Grange Residential Care Home on the Map

Care Provided by Charlotte Grange Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Nicholson (Service Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 1

Funding & Fees Guide for Charlotte Grange Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,228
    • Self-Funded Residential Dementia Care from £1,228
    • RESPITE Self-Funded Residential Care from £1,228
    • RESPITE Self-Funded Residential Dementia Care from £1,228

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Charlotte Grange Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking is available for visitors.


Charlotte Grange Residential Care Home Reviews (27)

Total of 27, showing 1-20
9.2

Charlotte Grange Residential Care Home has a Review Score of 9.2 (9.227) out of 10, based on 9 reviews in the last 2 years. Over all time Charlotte Grange Residential Care Home has 27 reviews.

Overall Experience

  • 18
  • 8
  • 0
  • 0
  • 1

Date Published

27
8
8
9
18

Review from K S (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care, support and attention to needs of our mother have been good. As with all new environments it takes time to evaluate all of the likely situations likely to be met during our mothers stay.
The only concern is the room, there is considerable wear and tear and the failed window unit
makes it difficult to see the outside world. The family will re-decorate the room to improve our mothers and any visitors time while here. Overall above satisfied. Also we have noticed mother is left alone with a drink that she spills and causes distressed, discomfort and embarrassment. We have raised this but it is ongoing.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for your feedback. We're glad to hear your mother's overall care and support have been good. The refurbishment has been addressed and we're awaiting planned dates for this. We're also pleased to let you know the drink issue has been resolved with the use of a suitable utensil. Our manager's door is always open if you'd like to discuss anything further - we're here to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are all caring and friendly.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Many thanks for taking the time to leave us a review. We will pass your kind words onto the team at Charlotte Grange!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N G (Granddaughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My granmar always has activities to do, she never used to like participating in activities but now she really enjoys it. She has made many new friends along the way and as a family we know she is safe at Charlotte Grange.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you for your lovely feedback! It's wonderful to hear your grandma is enjoying the activities and making new friends. We're so glad you feel reassured knowing she's safe and happy at Charlotte Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, cant do anything more that what they do. Very pleasant and nice carers.

Reply from Georgea Buckle, Operations Executive at Charlotte Grange Residential Care Home

Thank you so much for your kind words! We're thrilled to hear you're happy with the care and our wonderful team. Your feedback means a lot to us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall it's a lovely place, very friendly staff but needs a lot of modernisation and work as it is all well overdue. Should be more variety of choice with meals, especially with the price hike.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for taking the time to share your feedback. We're so pleased to hear that you find Charlotte Grange to be a lovely place with friendly staff. We truly value your comments regarding the need for modernisation and the variety of meal choices. Your feedback is incredibly helpful, and we understand the importance of keeping everything up to date and offering more variety, especially as we adjust to changes in pricing. We are actively working on improvements and will take your suggestions into consideration as we continue to enhance the experience for all our residents. Thank you again for your valuable input!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Give my mother excellent care and support. We know she is well looked after. Staff are lovely, they also support family as well.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your kind words - we will share your review with the team at the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth R (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm welcome from staff from entering the home to leaving, all staff are polite and care for the residents.
Have mentioned to staff previously the menu doesn't match what is served and on a few occasions the meals have been poor.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your kind words - we will share your review with the team at the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere, with staff and food excellent. Building and rooms are a bit tired and could do with an update.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your kind words - we will share your review with the team at the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison N (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please dont judge this care home by its tired exterior as the care and kindness given by the staff is second to none. My dad resided there for a couple of months prior to his passing - The staff went that extra mile not only with him but also with his visiting family - they were friendly, kind and nothing
was a bother. He was comfortable and whilst didn't wish to go into residential care enjoyed the chat and friendly banter the care staff engaged with him - his buzzer was answered in minimum time and extra refreshments, homemade treats and his favourite ice cream were offered mid-meals. He had previously been in 2 different care homes for respite and did not have a pleasant experience in either - I'm so glad his last couple of months were here as the staff genuinely showed an interest in him, his family and more so his wellbeing.
Keep up the good work, eternally grateful.

Reply from Phil Benson, Executive Director of Operations at Charlotte Grange Residential Care Home

Thank you for your lovely comments. I will ensure that this feedback is passed on to the wonderful team at Charlotte Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L V (Granddaughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication between management and relatives.
High staff turnover.
There appears to be a real lack of training and therefore a real lack of understanding of dementia and how to approach people living with dementia/behaviours that challenge.
Lack of attention to detail (broken bath hoists
not identified on any quality assurance audits or fixed for months).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graeme H (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte Grange has cared for my mum for over five years. They have always been attentive to her needs and maintained a pleasant disposition. I have always been greeted with friendliness even though I visit at irregular times. My mum does not want to be in care, but it is apparent that she is well
treated there. The family are very pleased with the care and attention.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Take care of relatives. Very caring and patient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte Grange is a welcoming environment where residents, family and visitors are encouraged to be part of the establishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in this care home for 1 year and 4 months. I think she has been the happiest she has ever been.
My sister and I are really pleased with the care and support my mam gets in here and we can go home and not worry about her.
If there is anything wrong with my mam the staff are straight
on the phone to let us know.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Partner of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the lasses because they are very caring. The home is clean and comfortable and there are things to keep the residents interested, i.e. music, television, bingo and crafts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie P (Granddaughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my gran has received whilst in the care home, she seems really happy and content and well cared for, which is all you can ask for really.
When I have spoken to members of staff they have all been very polite and friendly they all seem very nice and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard B (Son of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a friendly atmosphere, visitors are made very welcome. The residents are treated with kindness, respect and great care. Activities are varied and suitable enough to stimulate peoples minds.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen R (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Charlotte Grange for around five years, during which time she has been happy and contented. She is now end of life and will be 99 years old on her next birthday. The staff have been so kind at this sad time and have gone above and beyond to make her feel loved and cared
for. I can't praise them enough and recommend the home totally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and full of compassion towards residents and family.
What I like about the home that it is just that a home.
My mum is always well dressed as if she had done it herself. She is happy and content in her own bubble. The staff are always looking out for mums needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is bright, airy and clean. The care provided is excellent. Everyone is treated with respect and dignity. All the staff are very friendly and helpful, with both residents and their families. All catering needs are cared for. If there is nothing on the menu choices liked, alternatives are offered.
I would recommend this home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.227)

Overview of Review Score

The Review Score of 9.2 (9.227) out of 10 for Charlotte Grange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.349 for Charlotte Grange Residential Care Home is calculated as follows: ( (49 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 106 Ratings = 4.349

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Charlotte Grange Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Charlotte Grange Residential Care Home

What types of Care is Charlotte Grange Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlotte Grange Residential Care Home provide?

Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Charlotte Grange Residential Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Charlotte Grange Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlotte Grange Residential Care Home to the centre of Hartlepool?

0.6 mile(s) as the crow flies, distance by road may be significantly further.