Charlotte Grange Residential Care Home

Flaxton Street, Hartlepool TS26 9JY
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9.2 27 Reviews
  • Charlotte Grange Residential Care Home, Hartlepool
Based in the heart of Hartlepool, Charlotte Grange is a residential care home that supports up to 46 older people and people living with dementia.

By getting to know the people supported, trained colleagues deliver the highest standards of person-centred care possible. Every person living at Charlotte Grange leads a happy, active and fulfilled life, tailored to their individual passions and interests.

The warm and welcoming home has plenty of space to relax, including spacious lounges and themed areas as well as a sensory gardens.

Activities are an important part of life at Charlotte Grange, from arts and crafts, gardening and pamper days to fun social evenings.

The home's chefs prepare nutritious and delicious meals, which are freshly made in the home each day and also cater for people who may have specialist dietary needs.

Every resident at Charlotte Grange has a named key worker who works with them and their relatives to help develop their own personalised care plan. The home's commitment is to ensure the well-being and comfort of residents while fostering a sense of community and belonging.

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Care Provided by Charlotte Grange Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Nicholson (Service Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 1

Funding & Fees Guide for Charlotte Grange Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,228
    • Self-Funded Residential Dementia Care from £1,228
    • RESPITE Self-Funded Residential Care from £1,228
    • RESPITE Self-Funded Residential Dementia Care from £1,228

  • Prices exclude therapeutic activities such as hairdressing and chiropody.
  • (these prices are only a guideline, please contact Charlotte Grange Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking is available for visitors.


Charlotte Grange Residential Care Home Reviews (27)

Total of 27, showing 21-27
9.2

Charlotte Grange Residential Care Home has a Review Score of 9.2 (9.227) out of 10, based on 9 reviews in the last 2 years. Over all time Charlotte Grange Residential Care Home has 27 reviews.

Overall Experience

  • 18
  • 8
  • 0
  • 0
  • 1

Date Published

27
8
8
9
18

Review from K F (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte Grange is an excellent care home.
The staff are very capable, friendly, professional, helpful, considerate and always there to assist all the residents.
The care home is very clean and tidy and recently redecorated with colourful themes for the residents to enjoy.
My mother feels very secure
and happy.
All the staff are very cheerful and seem to enjoy their work, which reflects on the residents.
There are plenty of activities, bingo, dancing, singing, pantos, hairdressing etc and the meals are very good.
There is a real family feel.

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Review from K D (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy here. He likes the staff and residents. He doesn't participate in activities much, he's just happy watching the world go by and doing his word search. He is always sitting in the lounge and he is very contented.

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Review from Frederick H (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here August 2016 to be most welcomed by staff. I'm allowed to keep my scooter indoors. I continue to find it most welcoming as it is a purpose built building. It is excellent.

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Review from L A H (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mam has been in Charlotte Grange Residential Care Home, I didn't know such a lovely place existed. I worked in a care home for 13 years and I've been to a few care homes when I was working as a carer, you notice things. If my mam hadn't have been rushed in this home, she wouldn't be alive today.
She broke her hip and has COPD. Mam was laid up at home, all she wanted to do was sleep and eat (well I say eat) she didn't want to eat until we kept saying "if you don't eat, you'll be back in the hospital". Taking mam into Charlotte Grange was the best thing that could have happened. From coming through the door of the home, I looked at my sister and said "this is home" I got that lovely feeling you get when buying a home. I have never known such lovely, kind, caring people who treat all the residents like family. Day, evening or through the night, nothing is a bother for them. The boss of the home doesn't strut about with a badge on, she helps with the carers, she's very good at her job. Also, I never say are we going up the care home, I say are we going up 'me mothers', as thou she was in her own home. Carers cuddle the residents as though they were family. It's lovely to see, it's like one big family. Seven days a week there are activities put on for everyone, it's a lovely atmosphere to be amongst.

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Review from J B (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my Mothers stay within the Middleton unit of Charlotte Grange, she was treated with respect, dignity and care. When visiting, it was obvious that the staff cared for other residents in the same manner. My mothers room could have done with a spruce up but not sure about others.

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Review from Pam C (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always have found staff to be very friendly and approachable. My dad always seems to be happy here and loves the food!!

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Review from Christine B (Daughter-in-law of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My in-laws came into Charlotte Grange in April undernourished and unable to care for themselves.
Within 2 weeks the difference in their mental well-being and physical appearance was significantly noticeable.
Three months later they are happy, clean, well fed and continue to improve due to the caring
staff.
We live a 6-hour round trip away and their key workers are always very welcoming and update us on how they are getting on. They also telephone us with health updates when necessary.
We have noticed that the staff treat all residents equally despite varying individual needs.
Some of the stress of having to place 2 elderly people in permanent care has been alleviated by Charlotte Grange.

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Current Review Score: 9.2 (9.227)

Overview of Review Score

The Review Score of 9.2 (9.227) out of 10 for Charlotte Grange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.349 for Charlotte Grange Residential Care Home is calculated as follows: ( (49 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 106 Ratings = 4.349

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Charlotte Grange Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring. Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (1)

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