Elwick Grange

Elwick Road, Hartlepool TS26 9LX
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9.8 89 Reviews
  • Elwick Grange, Hartlepool
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.

Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged to live as independently as possible. The home has access to shops and a local library, and regular trips are made to nearby attractions in its minibus.

The team works with individuals and their families to tailor care and activity plans to each individual's unique needs and preferences.

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Care Provided by Elwick Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Winspear (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Elwick Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,221
    • Self-Funded Residential Dementia Care from £1,311
    • RESPITE Self-Funded Residential Care from £1,271
    • RESPITE Self-Funded Residential Dementia Care from £1,361

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Elwick Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Elwick Grange Reviews (89)

Total of 89, showing 1-20
9.8

Elwick Grange has a Review Score of 9.8 (9.814) out of 10, based on 52 reviews in the last 2 years. Over all time Elwick Grange has 89 reviews.

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Review from A L (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Great staff. Lots of activities for residents. Food looks lovely.

Reply from Caprice Geisha, Home Manager at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R A (Friend of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff arranged some great activities throughout December. Christmas felt very homely for my friend, she enjoyed meeting Santa! The staff were outstanding, treating residents as family. the staff at Elwick Grange work so hard with great commitment and integrity.

Reply from Caprice Geisha, Home Manager at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience.


At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from E A (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elwick Grange made sure that residents and visitors were kept up to date with anything and everything that would be going on for the lead up to Christmas. Mam and myself felt personally included and very much a big part in mam's daily life which the fantastic team have always made me feel.

Reply from Caprice Geisha, Home Manager at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Denise S (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and really helpful, mam enjoys the food. They encourage mam to be more mobile, they keep her clean and taken care of.
Her room is pleasant and kept nice and clean. I am happy that mam is happy and been so well cared for.

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Review from P W (Nephew of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is in Elwick Grange, she is very happy there. The home is very clean and the staff are very helpful. They always go above and beyond to ensure everyone is cared for.

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Review from Gerald S (Son-in-law of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the cleanliness and the overall quality and decor of the home. The staff are very confident and can no do enough to ensure my relation is happy.

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Review from Ian S (Son of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service dad loves it. The staff are polite and attentive to the needs of the residents. As soon as you mention anything is always done quickly with a smile on their faces. No complaints or recommendations just keep on doing what you are doing.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A C (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Elwick Grange for over a year. The decision to place my mother in a care home was a very difficult one. However, Elwick Grange, the staff, quality of care and the whole environment are excellent. Well done Elwick Grange.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience.At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from F H (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came for respite in August this year and luckily was able to secure a permanent room. She is well care for at this home, it's warm, the staff are friendly and approachable and I feel my mam is happy here. A particular mention to the girls who entertain the residents, who do their best to stimulate
their brains. Also to two staff members in particular who she really feels comfortable with, thank you.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J W (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very friendly and willing to help in any way they can. The food is excellent and my father is very happy with the care he is receiving, as I am

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Review from E M (Sister of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant dwelling place with a lovely park opposite to watch the squirrels running up the trees.
All the staff are kind and helpful with a ready smile. The home is kept very clean and comfortable.

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Review from J M (Sister of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elwick Grange is a nice place to visit, and very welcoming.
The staff are kind and helpful.
The home is full of laughter.

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Review from A S (Husband of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on the whole are very good. They look after my wife with compassion and always keep me informed. Overall I am very pleased with how they look after her.

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Review from L C (Friend of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely home and look after the residents.

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Review from C L (Grandson of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is brilliant. They do look after the residents so well.

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Review from B A (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always understanding, attentive and caring with my Mam, who suffers with Dementia and can sometimes be a "bit confused". The family know that Mam's in a safe place and being looked after by the quality team at Elwick Grange.

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Review from S A (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Elwick Grange to be very welcoming, and friendly upon our first visit. We were made to feel at home and mum settled in very quickly considering she had come straight from hospital. We are more than happy with the accommodation and the staff are great with mum. She is very happy here which makes
us happy that she is in a safe place. We are really pleased she got a place here.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J D (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my parent being admitted to Elwich Grange I have felt reassured that she is receiving quality care. the staff found out a lot about her needs, likes, dislikes pre-entry, and have always endeavoured to try to care for them and provide opportunities for her to get the best experience from her time
there. The staff are caring and treat her with dignity. They are always available to discuss any concerns/worries and keep me well informed of any range in circumstances or any medical needs.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from P P (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care my father is receiving.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D B (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with the care our mam received from all the staff at Elwich Grange care home. It is comforting to see the smiles on mams face when the staff talk to her. We enjoy seeing her take part in some of the activities and seeing the photocards on the social media page. The home is always
clean, warm and welcoming.

Reply from Caprice Geisha, Reviews Team at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience.At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Elwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Elwick Grange is calculated as follows: ( (513 Excellents x 5) + (97 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 619 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elwick Grange is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Wendy

Wendy Winspear

Job Title: Home Manager

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.


I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.


My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.


Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.


Frequently Asked Questions about Elwick Grange

What types of Care is Elwick Grange registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elwick Grange provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Elwick Grange have?

There are 60 Single Rooms.

What are the Facilities & Services at Elwick Grange?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elwick Grange to the centre of Hartlepool?

0.7 mile(s) as the crow flies, distance by road may be significantly further.