Elwick Grange

Elwick Road, Hartlepool TS26 9LX
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9.8 89 Reviews
  • Elwick Grange, Hartlepool
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.

Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged to live as independently as possible. The home has access to shops and a local library, and regular trips are made to nearby attractions in its minibus.

The team works with individuals and their families to tailor care and activity plans to each individual's unique needs and preferences.

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Care Provided by Elwick Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Winspear (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Elwick Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,221
    • Self-Funded Residential Dementia Care from £1,311
    • RESPITE Self-Funded Residential Care from £1,271
    • RESPITE Self-Funded Residential Dementia Care from £1,361

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Elwick Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Elwick Grange Reviews (89)

Total of 89, showing 41-60
9.8

Elwick Grange has a Review Score of 9.8 (9.814) out of 10, based on 52 reviews in the last 2 years. Over all time Elwick Grange has 89 reviews.

Overall Experience

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Review from Elaine C (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in for two weeks of respite care in May. The care and attention prior to her move was excellent. The staff were caring and careful to address all her concerns in a compassionate but clear way. While there, I saw countless acts by staff, which made it clear they loved the residents in
a way far beyond paid-for care. Each was treated as an individual, and their unique needs were being met. Sadly my mother's condition deteriorated - nothing to do with the home - but the staff were quick to alert us and arrange emergency treatment. They spotted her decline quickly and acted brilliantly. I have already recommended this home to others and will continue to do so.

Reply from Reviews Team at Elwick Grange

Hi, Elaine thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Alistair C (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam really enjoys all sorts of activities that they do and just recently they held a 'summer festival', which she really enjoyed. Her two sons turned up and spent some quality time with her. It is really a great care home and would recommend to family friends.

Reply from Martha Piper, Reviews Team at Elwick Grange

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Michael C (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are really nice and polite. The manager is very nice to get along with.

Reply from Martha Piper, Reviews Team at Elwick Grange

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from B C (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has not been in Elwick Grange very long, but he seems to have settled very well. The staff at Elwick Grange are very friendly and very professional towards Dad and his family. Dad seems happy too.

Reply from Martha Piper, Reviews Team at Elwick Grange

Hi and thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from S B (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad hasn't been in Elwick Grange very long but he has settled better than we thought. The staff are so professional and friendly towards dad and to the family visiting. Dad is always treated with the utmost dignity and care.

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Review from C F (Son of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Elwick Grange since the 6th of April 2023. As you can imagine it's always a difficult decision to move a loved one into care. I met with the manager of Elwick Grange who is absolutely fantastic and she put my mind at rest as to the level of engagement and care that the
staff would offer. The staff go above and beyond to make my mam comfortable and happy within the surroundings. I am just letting you know the staff offer a fine range of activities to keep residents engaged. Easter was particularly impressive. The care home nurse is dealing with any medical issues that my mam has, liaising with doctors and in turn, communicating this back to the family. In short, I find Elwich Grange excellent!

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Review from Andrea H (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with very friendly staff. Mam is looked after so well, which gives us peace of mind.

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Review from Jan D (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No longer able to cope at home, my mum moved to Elwick Grange. She was made very welcome by the lovely, caring staff and settled well. Unfortunately, after a week she took ill and end of life care was required. The care and dedication shown to not only my mum, but also my sister and I was incredible.
Nothing was too much trouble to both carers and management. As a family, we will be forever grateful for the support they provided. Simply the best.

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Review from J M (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my dad's care, everybody is very friendly and all are happy to help with any request we make. Dad is very happy in the home and loves everyone which makes me happy to see him okay.

Reply from Martha Piper, Reviews Team at Elwick Grange

Hi J M, thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from A J (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - truly wonderful

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Review from V A (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care from the staff at Elwick Grange. I've seen a big improvement in my mum's short stay. All the staff are friendly, there's a lively ambience between the fellow residents. I can't thank the staff enough for their care and love towards my mum.

Reply from Martha Piper, Manager at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J H (Son-in-law of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful, caring and kind. Makes coming to visit a pleasure.

Reply from Martha Piper, Manager at Elwick Grange

Thank you very much for taking the time to leave us feedback about your experience. At Elwick Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J B (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my aunt came to live at Elwick Grange, she was very frail. I had no hesitation in requesting that my man who has vascular dementia also came to live here. Both need different kinds of care but both are so happy and well cared for. It's care that I couldn't give at home. Thank you.

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Review from L G (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Elwich Grange for approximately nine months and we have been very pleased with the staff and facilities. Everyone is friendly and helpful. My mother has numerous food sensitivities and allergies and all are catered for.

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Review from D B (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is content and happy. She has been well looked after and has enjoyed the many activities during Christmas time.

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Review from M G (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, warm and friendly, caring staff. Always go above and beyond for their residents. Very friendly at all times, lovely atmosphere all the time, absolutely lovely home. I highly recommend this place.

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Review from Neil J (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home. Really pleased with the care my mam received.

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Review from Lorraine W (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Elwich Grange at the end of October 2022 shortly after my mom passed away. He had Dementia and we knew we would have to choose a care home carefully to meet his needs and personality. Thankfully my mom was able to help me choose and loved Elwick Grange home after visiting. It was a
stressful l and emotional time for us and felt like losing both parents. Dad settling and getting on so well with staff and residents eased the pain and upset. We thank you all from the bottom of our hearts for caring for dad so well.

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Review from Janet O (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the home and staff are amazing. The home is clean, tidy and well laid out. Plenty of activities to participate in. The staff are fantastic, so cheery, polite and considerate of residents needs. They all have the time to talk to residents. Truly believe my parents will come to enjoy their time at
Elwick Grange.

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Review from M C (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all of the staff for taking care of my mum. They all went above and beyond what was expected of them. It has been a frightening time but knowing Mum was in such good hands really helped our family. The person who was hired to entertain the residents i.e. knitting, bingo etc. was
exceptional. When we couldn't visit she rang and kept us up to date with what was happening, when we were able to visit etc.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Elwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Elwick Grange is calculated as follows: ( (513 Excellents x 5) + (97 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 619 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elwick Grange is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Wendy

Wendy Winspear

Job Title: Home Manager

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.


I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.


My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.


Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.