Elwick Grange

Elwick Road, Hartlepool TS26 9LX
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9.8 89 Reviews
  • Elwick Grange, Hartlepool
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.

Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged to live as independently as possible. The home has access to shops and a local library, and regular trips are made to nearby attractions in its minibus.

The team works with individuals and their families to tailor care and activity plans to each individual's unique needs and preferences.

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Care Provided by Elwick Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Winspear (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Elwick Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,221
    • Self-Funded Residential Dementia Care from £1,311
    • RESPITE Self-Funded Residential Care from £1,271
    • RESPITE Self-Funded Residential Dementia Care from £1,361

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Elwick Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Elwick Grange Reviews (89)

Total of 89, showing 61-80
9.8

Elwick Grange has a Review Score of 9.8 (9.814) out of 10, based on 52 reviews in the last 2 years. Over all time Elwick Grange has 89 reviews.

Overall Experience

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  • 17
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Date Published

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38

Review from L R (Niece of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Elwick Grange Care Home really do care. There is a lot of thought to how to engage residents and enrich their lives. My uncle's room is always clean and this home always smells clean. I am kept up to date with anything regarding my uncle's care.

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Review from J M (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this wonderful home. She is very happy here and the staff are so lovely and caring. The food and all the work everyone does is amazing.

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Review from P G (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made to feel welcome by the friendly staff. Elwick Grange has a homely atmosphere and is always clean and tidy.

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Review from S I (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into the care home after being in hospital. Due to mam's Dementia getting worse and having quite a few falls she needed 24-hour care. This is an upsetting time for the family as we have always managed to look after mam ourselves. The staff and manager could not have done more to make mam's
transition go as smoothly as possible. The staff are caring and thoughtful and have made mam feel welcome and are helping her to readjust to her new surroundings.

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Review from Carl M (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly like to thank all staff who are making my mother's stay in the Care Home manageable during the covid pandemic. My mother is a very special lady and is receiving very special care from management and staff. I cannot thank the team enough for the love and dedication they are showing
to my mother, for this I will be eternally grateful. I would have no hesitation in recommending her care home to anyone who has to consider more long-term care for their loved one.

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Review from A J (Son of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home in September 2021 and there have been various restrictions/lockdowns throughout. My contact at the home has always kept me informed of the latest guidelines and has worked tirelessly to ensure I have had contact with my mother even arranging Facetime calls. Mum is settled,
happy, and receives the best of care (she has even put weight on since arriving) a real testament to the kitchen and regular snacks that are provided. This home is well maintained and the staff are great. I honestly cannot fault it in any way.

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Review from B D (Resident) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always kind and respectful and are very professional which has helped me settle into my new home.

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Review from Catherine F (Daughter of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with her care plan. She is very well looked after by the very caring staff. Her room is very cosy and warm, and she has made some friends. She has participated in several social events eg, seaside day at the care home, Bonfire night, which she enjoyed. Her food is very good.
We can also visit her regularly with ease.

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Review from J B (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank everyone enough. Mum is always very well cared for and is made to feel like one of your family. All the staff are very caring and helpful. Mum was taken unwell during her recent stay, and it was dealt with in a very professional and prompt manner. Mum is treated with respect and love at
all times. Thank you all very much indeed.

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Review from T K (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean fresh smell, welcoming environment and staff. Nothing is too much trouble for the staff. Lovely, plentiful food and in family/cafe area, always clean and well-stocked. You end up becoming part of the staffs family and they yours. (We are all in it together).

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Review from P S (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite care following an operation and stay in hospital. The manager was extremely helpful in sorting the transfer to the home as we were going on holiday. Everything needed to be sorted quickly. The care was excellent and whilst no one ever wants to go into care it enabled mam to get
some confidence back and she is now safely back at home. Activities were many and varied (even though she wouldn't join in) Overall many thanks - would use again.

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Review from Christine W (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we found it difficult with the thought our mother/grandmother needed more help than we as a family could give. We visited a few care homes and loved Elwick Grange the moment we walked through the door. A member of staff met us and put our minds at ease, this is the place we thought she
would be happiest, we are all settling in, but the support given has been fantastic. A big thank you to all the staff and manager.

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Review from P P (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum benefited from respite provision.
She was extremely worried as to what Elwick Grange would be like.
One week on, I have collected a joyous, animated and lively mum.
The complete antithesis of the person I dropped off.
Thank you, Elwick Grange, for all your caring inclusivity.
My mum now
has no qualms about returning in the future.
Your efforts have done the care sector proud - well done.

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Review from J B (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, caring and supportive. The room and facilities are very good. Dad has all of his mental faculties and misses home cooking. He enjoys the breakfast and lunch.

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Review from Margaret D (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Elwick Grange Care Home. The staff are excellent and provide care with respect and maintain the dignity of the residents at all times. The home is well maintained and all the staff are approachable at all times. Any minor problems are dealt with quickly and efficiently. Individual
rooms are a good size and ensuite facilities provided communal space is well decorated with lovely furniture and pictures etc. The meals and snacks are good quality and plentiful.

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Review from Gillian T (Daughter-in-law of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very approachable and caring.

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Review from D F (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and compassionate staff. Patient and empathetic. Feels like they genuinely care for welfare of residents.

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Review from B H (Son of Resident) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful. The rooms are kept clean and there is a good range of activities for the residents such as bingo, visiting singers etc.

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Review from S W (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic Mother's Day afternoon tea. The entertainment coordinator had pulled out all the stops to make it a very special day, including a photo and chocolates. A very memorable day!

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Review from Leonard C (Husband of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my wife receives. I would highly recommend to anyone.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Elwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Elwick Grange is calculated as follows: ( (513 Excellents x 5) + (97 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 619 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elwick Grange is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Wendy

Wendy Winspear

Job Title: Home Manager

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.


I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.


My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.


Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.