Elwick Grange

Elwick Road, Hartlepool TS26 9LX
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9.8 89 Reviews
  • Elwick Grange, Hartlepool
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care.

Team members receive the latest dementia training and offer one-to-one sessions with residents that have proven to be effective in helping them to retain a sense of self-esteem and independence. At Elwick Grange, residents are encouraged to live as independently as possible. The home has access to shops and a local library, and regular trips are made to nearby attractions in its minibus.

The team works with individuals and their families to tailor care and activity plans to each individual's unique needs and preferences.

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Care Provided by Elwick Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Winspear (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Elwick Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,221
    • Self-Funded Residential Dementia Care from £1,311
    • RESPITE Self-Funded Residential Care from £1,271
    • RESPITE Self-Funded Residential Dementia Care from £1,361

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Elwick Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Elwick Grange Reviews (89)

Total of 89, showing 81-89
9.8

Elwick Grange has a Review Score of 9.8 (9.814) out of 10, based on 52 reviews in the last 2 years. Over all time Elwick Grange has 89 reviews.

Overall Experience

  • 72
  • 17
  • 0
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  • 0

Date Published

89
9
29
51
38

Review from Ian M (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Elwick Grange is excellent. Professional and caring staff who I have experienced have often gone the extra mile in caring for my dad. Care, which sometimes can be very difficult and trying, has always been dealt with in a kind and sympathetic way. I cannot complain about any aspect
of this superb nursing home or staff involved in its day to day running.

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Review from Mandy M (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elwick Grange is a home from home with a loving, caring, friendly family atmosphere.

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Review from Jacqueline W (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elwick Grange is a wonderful care home. My mum is very well looked after with lots of things going on. I would definitely recommend to anyone for the care of their loved ones!

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Review from B R (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff treat residents with dignity.


Comprehensive menu - high quality catering.


Cleanliness - especially like the monthly deep clean on top of daily and weekly cleans.


Laundry - Quick and efficient.


Activities - Individual group also make sure every resident has the opportunity to join

in.


Staff also support residents' families.


Administration and support staff - easy to approach and supportive.


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Review from Michael H (Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff helpful and pleasant. The rooms are clean and my Mam's clothes are washed and cleaned. The management and seniors are approachable and helpful in every way on my Mam's health issues.
Sometimes Mam has a whinge about the food but only every now and then. She's over the moon about the
staff so that makes me assured she is looked after.

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Review from Ian D (Son of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over 2 years until passing away this morning. We always found the staff to be friendly and helpful and I know my mam liked them. We all appreciate the help they gave her. Thank you.

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Review from Kim R (Daughter of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent 4 days in Elwick Grange, Hartlepool as my husband and I had to go away. I cannot recommend this place enough, it was fantastic. Firstly, the building was clean, warm and welcoming and there were no smells. The room allocated to my mum was clean and comfortable. The staff all
greeted her at the door and helped to arrange her room for her. Throughout her stay, the staff worked tirelessly to make sure her needs were met. She didn't have to wait for anything, they were there in the night for her if she needed the toilet and didn't make her feel awkward if she did need to use the toilet in the night. They all made her laugh. When she was leaving, every staff member came to say goodbye and there were lots of hugs and kisses. The food was wonderful, mum said there was too much and it was all lovely.
Well done to all of them. Will certainly use it again.

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Review from C C (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elwick Grange provides a safe, caring and nurturing an environment for mum to live in. Staff are always on hand to help with any query that family members have.
Both residents and family feedback is used to plan future care, activities and menus.
I would have no hesitation in recommending the care
home to others in need of dementia care for their family.

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Review from J G (Wife of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Elwick Grange for more than a year now. He appears to be well settled and eats very well, a high standard of nutrition (fruit drinks and tea available almost all of the time.)
My husband has had quite a number of medical problems which has been noticed and acted on
rapidly by the care staff. Some of the carers are indeed what the home implies through some teams work together better than others.
Although a badly paid service, most of the carers go above their day giving as much as they can. This is often a great deal because the residents all have dementia and their needs are great. They demand repeated help given in a caring environment.

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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Elwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Elwick Grange is calculated as follows: ( (513 Excellents x 5) + (97 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 619 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elwick Grange is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 52 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Wendy

Wendy Winspear

Job Title: Home Manager

I’ve worked for Care UK for 15 years now. I’d been working in retail, but a family member worked here at the time and told me how good the home was, from the management down, and how well the team got to know residents and their families. It sounded like a place I wanted to be a part of.


I started as a domestic assistant and have worked my way up the ranks, doing all the training I could, including Care UK’s special training aimed at home managers of the future. It took confidence to put myself forward to be the Home Manager, but I’m so happy I did because I absolutely love my job.


My walkarounds are some of my favourite times of the day when I get to speak to residents and families. We have a brilliant team at Elwick Grange and the best thing about working here is being able to play a part in providing quality care to residents and enabling them to live happy, fulfilling lives.


Any spare time I have I like to spend with my husband, family and friends. I enjoy travelling to new places for days out or weekends away. I also enjoy reading, and I do try to keep fit.