Queens Meadow Care Home

327 Stockton Road, Hartlepool TS25 5DF
Submit a Review
9.8 124 Reviews
  • Queens Meadow Care Home, Hartlepool
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

Show Queens Meadow Care Home on the Map

Care Provided by Queens Meadow Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Smith (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Queens Meadow Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,140
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,140
    • RESPITE Self-Funded Residential Dementia Care from £1,140

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Queens Meadow Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking onsite.


Queens Meadow Care Home Reviews (124)

Total of 124, showing 1-20
9.8

Queens Meadow Care Home has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Meadow Care Home has 124 reviews.

Overall Experience

  • 94
  • 24
  • 5
  • 0
  • 1

Date Published

124
6
7
20
104

Review from Angela S (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and energetic. They communicate and treat residents with respect and kindness, and keep a sense of humour whilst caring for all residents. They show and demonstrate compassion, with residents and family members when needed. The home itself is clean, warm and homely. I would
like to see more activities. However staff do try to organise stimulating environments but they do have limited time due to workload. It would be good to have members of staff designated to organise activities and entertainment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sorry it's taken a while to write a review been a very hard year. Mum passed away May 2024, she thoroughly enjoyed staying here with you lovely lot, she especially loved all the activities and trips to the park, she loved the animal visits, especially the service dogs, she loved this so much, thank
you for your love and care she received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise C (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Queens Meadow have provided the best care for my mam ensuring she is well taken care of at all times. I now don't worry as much as I used to as they all go above and beyond in their general day-to-day care never failing to bring a smile to my mam's face. My mam has nothing but love
for each and every one of them. I can't thank them enough for continuing to make her feel special every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mitchell D (Grandson of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff always go above and beyond for my grandad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine M (Daughter-in-law of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Son of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well cared for and helpful, meeting his requirements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind W (Friend of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a friend for the first time after she entered the home. On arrival, we were impressed at the overall cleanliness, staff attitude (nothing seemed to be a problem to them) and, from first arriving, we were quickly guided to our friend. In conclusion - top marks!

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your lovely review, it's great to read how much you enjoyed your visit to our home. We will share your kind words with the team, they'll be over the moon to read them. Wishing you all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Granddaughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the care home enough, since my grandmother was moved to Queens Meadow Care Home, they have looked after her so well, ensured she has had all she needed and encouraged some independence and social integration with other residents again. They have also been a massive support and listening
ear to the family and that has meant more to us than I can ever describe.
Thank you so much to all the staff.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. We will share the review with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Sister of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my brother in Queens Meadow is exceptional! The team are amazing! So friendly and helpful! Everyone is very welcoming when I visit and keep me updated with how my brother is getting on.

Reply from Rachael Smith, Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. We will share the review with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Wife of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is one of the most professional and caring people I have met. She shows great leadership skills to the staff here, who have a great deal of respect for her. I leave my husband knowing he is getting 5-star treatment.
Thank you to everyone, would recommend to anyone.

Reply from Julie Walker, Customer Relations Officer at Queens Meadow Care Home

Thank you for your wonderful review. Our manager truly appreciates your incredible words (she is too modest to respond directly). We are all delighted to hear how much you appreciate the care your husband receives at our home and we will share your review with the team who will be over the moon. Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T D (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking in the door to visit my dad, I was made to feel welcome. The care shown to my dad is second to none and nothing is too much trouble. Rooms are homely and very clean. The staff are very friendly and treat my dad with dignity. They take time to speak with him and he enjoys having a laugh
with them.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your fantastic 5-star review of our home. We're so happy to read how happy Dad is in our care. We will share your kind words with them as they will be so pleased. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter-in-law of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, very good. All staff are very caring and happy to help.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. We will share the review with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Nephew of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial phone contact, I was pleased with the response to my queries in a friendly and helpful manner. Upon first visiting Queens Meadow I found it well located in the town with good parking facilities and once inside received a warm welcome. I was introduced to various members of staff, all
of whom were friendly with smiling faces. My aunt has a wonderful room with a large bay window overlooking the garden, just perfect. The dining room and lounges are attractive again with garden views and they also have a homely atmosphere. I have no hesitation in recommending Queens Meadow Care Home.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. We will share the review with our staff team who will be over the moon with your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor P (Son of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern and very clean rooms. Very pleasant and professional staff. Nice meals.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your fantastic review of our home, it is wonderful to read. We will share your comments with our staff team who will be thrilled to hear them. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Granddaughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming. They go above and beyond to meet our needs and my nana's. Always obliging. Not one cold dinner. Great hospitality.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. We will share the review with our staff team who will be over the moon with your comments. Take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience for my mam is very welcoming, the staff have been very caring to my mam and me. Listened to my concerns, gone above and beyond for my mam, always are happy to help you. Communicate very well with you and let you know any concerns or issues with my mam and have sorted the issues or concerns
too. My overall experience is I'm happy that my mam is there and I know she is safe and well cared for.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. It's wonderful to read how happy you are with the care your mam receives at our home. We will share the review with our staff team who will be over the moon with your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denham F (Husband of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in a retirement village for over 8 years, I have always thought it was the best.
But in the last two weeks my wife has been in Queens Meadow Care Home, I can only say we are very, very lucky as Queen Meadow Care Home is as good as where I live.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. It is wonderful to hear how happy you are with your wife's care. We will share the review with our staff team who will be over the moon with your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mitch D (Grandson of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff, I couldn't ask for anything more, they go above and beyond every day, nothing is too much trouble, my grandad feels happy, comfortable, and does nothing but smile.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you so much for your fantastic review of our home. Your grandad's smile makes our day! We will share the review with our staff team who will be over the moon with your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home I live in is very clean and very helpful if you have a problem they are always there to help you sort it. I am very very happy here.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you so much for taking the time to share your experience of living at Queens Meadow. We will share your comments with the staff team who will be as thrilled as we are to read them. Wishing you all of our best always.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Husband of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the get-go a warm reception from all the staff and consistent throughout. Nice clean premises well cooked meals and a pleasure to walk into.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your lovely review of our home, it's great to read your comments and the star ratings. We will share both with our staff who will be as delighted as we are. Take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Queens Meadow Care Home is calculated as follows: ( (178 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Rachael Smith

Job Title: Home Manager

Joined: 2014

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Queens Meadow Care Home

What types of Care is Queens Meadow Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queens Meadow Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Queens Meadow Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Queens Meadow Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queens Meadow Care Home to the centre of Hartlepool?

1.5 mile(s) as the crow flies, distance by road may be significantly further.