Queens Meadow Care Home

327 Stockton Road, Hartlepool TS25 5DF
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9.8 124 Reviews
  • Queens Meadow Care Home, Hartlepool
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

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Care Provided by Queens Meadow Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Smith (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Queens Meadow Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,140
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,140
    • RESPITE Self-Funded Residential Dementia Care from £1,140

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Queens Meadow Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking onsite.


Queens Meadow Care Home Reviews (124)

Total of 124, showing 21-40
9.8

Queens Meadow Care Home has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Meadow Care Home has 124 reviews.

Overall Experience

  • 94
  • 24
  • 5
  • 0
  • 1

Date Published

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Review from Glen R (Son of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, work very hard to make residents happy and comfortable.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your wonderful review of our home, it's great to see. We will share it with our staff team as well. Kind regards and keep safe.


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Review from J S (Daughter-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. good surroundings. No smells.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

We really appreciate your wonderful review. Thank you so much for taking the time to fill out a card. We'll share your scores and comments with our staff team who will be really happy to read them. Take care and keep safe.


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Review from A S (Son of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Good surroundings. Very clean.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

We really appreciate you taking the time to do a review of our home. It makes great reading, especially your comments about the care we offer and the surroundings! We will share it with the team as they will be delighted. Take care and keep safe.


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Review from D D (Daughter-in-law of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, polite and professional and very pleasant and helpful.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thanks so much for your kind review, it's much appreciated. We will share your kind words with the staff team. Take care and keep safe.


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Review from E D (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just seeing my brother so happy and content means so much to me telling me how lovely everyone is to him. I couldn't ask for more. Thank you.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for taking the time to give us a wonderful 5-star review. Your brother is a joy to care for and it means the world to hear how happy he is at our home. We will share your kind words with the staff team as they will be over the moon. Take care and keep safe.


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Review from Paul F (Son of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home. Well looked after.

Reply from Rachael Smith, Home at Queens Meadow Care Home

Thanks so much for your kind review. We really appreciate the wonderful 5-star rating. Our staff team go out of their way to be friendly to all residents and their families, and it's great to see that recognised. Take care and keep safe.


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Review from Deborah H (Relative of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, very knowledgeable and helpful. Always advocate for the needs of residents.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for the brilliant five-star review. It's great to read how wonderful you find the staff. We will share your kind words with them, they will be over the moon to read what you've written. Take care and keep safe.


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Review from Laura M (Niece of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff always welcoming, you can see genuine care for the residents, always happy to help and always getting involved in events like Valentine's Day, Easter, Christmas etc. Lovely to hear the music as well from certain eras.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thanks so much for your wonderful review; we're delighted at how happy you are with our home. We have shared it with our staff team as well.


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Review from Donna J (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely, caring staff who go above and beyond for their residents. They make them feel comfortable, happy and looked after. I would highly recommend anyone who needs respite or long-term stay to use this care facility.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thank you so much for your wonderful review, it is much appreciated. We will share your kind words with our staff team.


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Review from N W (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parent was placed in Queens Meadow Care Home for a period of assessment after a short stay in the hospital, the staff were amazing, friendly and very caring. My mam really enjoyed her stay and was also happy with her care.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thanks so much for your wonderful review, we're delighted at how happy you are with our home. We have shared it with our staff team as well.


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Review from Andrew S (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Meadow Care Home has provided great care for my mother while in respite. Highly recommended and if Mother was to go in permanently in future, would be happy for her to be here.

Reply from Racheal Smith, Manager at Queens Meadow Care Home

Thanks so much for your wonderful review; we're delighted at how happy you are with our home. We have shared it with our staff team as well.


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Review from S M (Friend of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great standard of care from all teams, led by the management. All are friendly and helpful to residents' needs. Arranged activities are great for keeping everyone from getting bored, and always feel welcome when visiting.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thanks so much for your wonderful review; we're delighted at how happy you are with our home. We have shared it with our staff team as well.


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Review from G D (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the service overall.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your lovely review of our home. We are all delighted to hear that you are happy with the service. We will share the review with our staff team as I know that they will also be thrilled to read your kind words.


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Review from Carol L (Daughter-in-law of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On returning to visiting after covid and my father-in-law being transferred to the dementia unit, after his wife, who also resided at Queens Meadow, had passed away, I felt standards had declined in the home and had to, on a couple of occasions formally complain to the manager who thankfully took the
complaints very seriously and implemented new routines and documentation of daily care plans, visible for the family to see and question. I believe not only did my father-in-law benefit from this, but other residents also. I feel the staff had more motivation and connected with us as a family again. Covid has a lot to answer for. I feel we are on track again.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for taking the time to review our home with such honesty. It is great to read that you feel the staff have connected with you as a family again. We always strive to offer excellent care and thank you for giving us the chance to improve this for your father-in-law. It is good to read that you have seen improvements. We will continue to work alongside you to ensure the standards do not drop again and that your father-in-law and all of our residents, receive the best of care. My door is always open, so please do not hesitate to come and speak to me about any concerns or compliments you may have.


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Review from Richard L (Son of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was happy with Queens Meadow Care Home, until my father was moved upstairs to the dementia unit. In my opinion, standards dropped dramatically. I felt the room smelt of urine and on some occasions, the cleanliness of my father was unacceptable e.g unshaven, dirty fingernails, excrement on him and
bedding. Thankfully after complaining to the manager, she implemented plans to record daily hygiene/bathing/shaving. I have worked closely with the manager and have reported good and bad after visiting. I now feel standards have improved and staff are more interactive. It is much more pleasant to visit now.

Reply from Rachael Smith, Manager at Queens Meadow Care Home

Thank you for your honest review. We are happy we were given the chance to improve our care for your father and you have seen improvements. We will continue to work alongside you to ensure the standards do not drop again and yourself and your father will remain happy with our services.


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Review from S M (Daughter-in-law of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law is comfortable in the surroundings. The staff are very friendly and caring. Very pleased with Queens Meadow Care Home.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your review of our home. We are all delighted to hear how happy you are and that you feel your family member is comfortable in the home's surroundings. We will share the review with our staff team as I know that they will also be thrilled to read your kind words.


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Review from G M (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Using a care home is a first experience, which I think is a safe and well-run care facility, which I am pleased with.

Reply from Rachael Smith, Home Manager at Queens Meadow Care Home

Thank you for your review of our home. We are all delighted to hear that you feel it is safe and well-run. We will share the review with our staff team as I know that they will also be thrilled to read your kind words.


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Review from Brett D (Son of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy with very polite staff. Everyone seems happy and nothing is too much trouble.

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Review from Christopher H (Friend of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, everyone is so approachable and friendly. Such a warm friendly place. The manager and her team have provided us with such support over this difficult time. It took a lot to choose a home and we are so glad we choose Queens Meadow.

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Review from Barry C (Son of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's stay was very good, nurses very polite. Mum was very happy being here.

Reply from Rachael Smith, Customer Relations Officer at Queens Meadow Care Home

Thank you so much for your wonderful review, it is much appreciated. We will share your kind words with our staff team. Wishing everything of the best.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Queens Meadow Care Home is calculated as follows: ( (178 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Rachael Smith

Job Title: Home Manager

Joined: 2014

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.