Queens Meadow Care Home

327 Stockton Road, Hartlepool TS25 5DF
Submit a Review
9.8 124 Reviews
  • Queens Meadow Care Home, Hartlepool
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

Show Queens Meadow Care Home on the Map

Care Provided by Queens Meadow Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Smith (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Queens Meadow Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,140
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,140
    • RESPITE Self-Funded Residential Dementia Care from £1,140

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Queens Meadow Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking onsite.


Queens Meadow Care Home Reviews (124)

Total of 124, showing 61-80
9.8

Queens Meadow Care Home has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Meadow Care Home has 124 reviews.

Overall Experience

  • 94
  • 24
  • 5
  • 0
  • 1

Date Published

124
6
7
20
104

Review from J N (Daughter of Resident) published on 28 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call, the staff were kind, considerate and welcoming. I knew that my father would be well cared for and would receive the respite that he required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane N (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend the Queens Meadow Care Home. My mum has been a resident for over four years and is very happy and settled. All the staff are very friendly and caring, they are all extremely hard working and patient with the residents many which have very varied needs and some can be very difficult
on the dementia unit where my mum lives. They are all well fed and plenty of entertainment is arranged by the lovely staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronnie C (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall support and care my mother has received since she has been here. We found the staff very helpful and always available for assistance. My mother gets on very well with the staff and residents. Any medical problems have always been seen to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Friend of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is quite happy here. She enjoys the food. The activities are good. She has made few friends while she has been in. The staff and carers are excellent. Nothing is a trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen G (Friend of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and accommodating. The building is clean and well kept. Activities are provided on a regular basis. There is no pressure for residents to take part. Their needs are always listened to, to make sure they are happy and contented. Friendships are encouraged although not essential
to feel wanted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Friend of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff working in sometimes difficult conditions; level of care and consideration witnessed is commendable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad first moved to Queens Meadow he had previously had a negative experience at another care home and was understandably reluctant to move again. Within a fortnight of becoming a resident at Queens Meadow, both my mother and I noticed how different his behaviour was. He didn't have his bags
packed to go home, was much calmer and his appearance was also much improved. After a month he was less agitated (if still confused) only occasionally demanding to return home during our visits. This can only be down to the care and professionalism of the staff at Queens Meadow, treating him with patience and understanding of his personal needs making him feel more at home. Every member of staff has treated us with courtesy, helpfully asking us about my dad's personal needs, which reassures us all about his future there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Granddaughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my gran has received has been fantastic. She initially came to the home for respite care but made the decision to stay permanently as she felt greatly cared for and supported.
Her mental and physical health have completely 'turned a corner' since coming to the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Grace C (Niece of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle came into the care home because he is very poorly and cannot look after himself at home anymore. Since he came into the home all the staff have been attending his needs and help him to be comfortable and we all feel he is in good hands because when he was at home we were frightened he would
fall and hurt himself. We are very happy for him to be cared for at Queens Meadow Care Home. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous service provided by dedicated and caring (if a little overworked!) staff.
Nothing seems to be too much trouble.
A truly excellent, loving service.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William F (Husband of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time I spent at the care home, I go every day, is one word. Perfect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Stepson of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very happy here. Staff are very friendly and caring. They are so patient with everyone. I couldn't praise them any more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Son of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have looked after my mother with the utmost professionalism in the 3 months she has been there. They are friendly and cheerful and work as a team. Also, the food is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Stepdaughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and caring to residents and family.
They interact with all.
Answer questions and if it's not in their remit, they will find someone who knows.
The residents are kept clean and tidy.
Meals are appreciated by my mam.
Entertainment is varied and enjoyed by all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely kind and caring staff. Our mum has settled in very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Relative of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and courteous staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Friend of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit an aunt who is now a resident. She raves about how good the staff are, how helpful and how good the food is. I have found all staff to be friendly, clean, very helpful. I can't comment on activities, safety too well, as I am not there all the time, but there are posters advertising upcoming
events. Good atmosphere and morale with the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Queens Meadow has shown my dad is brilliant. I'm extremely happy with how easy they have made his move. I'm very happy with the quality of care. I would definitely recommend to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C K (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only issue I have is that not enough staff on duty at any one time. Lounge is used as a dumping ground with no supervision of residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum entered QMCH we have all been delighted with the kindness and care our mum has received. Without exception, the carers have treated mum with the utmost respect and shown her great patience and appreciation.
They have always been kind and considerate with all members of the family which
have really helped to make a difficult situation more bearable. We will be eternally grateful to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Queens Meadow Care Home is calculated as follows: ( (178 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Rachael Smith

Job Title: Home Manager

Joined: 2014

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.