The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
Ample parking onsite.
Queens Meadow Care Home has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Meadow Care Home has 124 reviews.
Review from Linda B (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Bev J (Daughter of Resident) published on 24 April 2018
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Overall Experience
5.0 out of 5
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Review from Sally D (Friend of Resident) published on 4 April 2018
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Overall Experience
5.0 out of 5
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Review from Beryl M (Daughter of Resident) published on 4 April 2018
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5.0 out of 5
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Review from June S (Sister of Resident) published on 28 March 2018
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Overall Experience
4.0 out of 5
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Review from Wendy H (Daughter of Resident) published on 12 March 2018
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5.0 out of 5
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Review from Ellie M (Granddaughter of Resident) published on 8 March 2018
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Overall Experience
4.0 out of 5
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Review from D K (Daughter of Resident) published on 26 February 2018
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Overall Experience
5.0 out of 5
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Review from Gary M (Son of Resident) published on 14 February 2018
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5.0 out of 5
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Review from Brian M (Son of Resident) published on 31 January 2018
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5.0 out of 5
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Review from David M (Nephew of Resident) published on 29 January 2018
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Overall Experience
5.0 out of 5
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Review from Susan M (Great-Niece of Resident) published on 29 January 2018
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Overall Experience
5.0 out of 5
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Review from Karin J (Daughter of Resident) published on 29 January 2018
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5.0 out of 5
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Review from Joanne B (Granddaughter of Resident) published on 28 January 2018
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5.0 out of 5
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Review from P M (Son of Resident) published on 28 January 2018
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5.0 out of 5
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Review from Suzanne D (Granddaughter of Resident) published on 28 January 2018
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5.0 out of 5
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Review from Ian T (Son-in-law of Resident) published on 14 November 2017
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4.0 out of 5
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Review from B D (Son of Resident) published on 9 October 2017
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5.0 out of 5
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Review from L W (Niece of Resident) published on 14 September 2017
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4.0 out of 5
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Review from Jim S (Brother-in-law of Resident) published on 29 August 2017
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5.0 out of 5
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The Review Score of 9.8 (9.752) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.752 for Queens Meadow Care Home is calculated as follows: ( (178 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.752
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Aug 2022
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Job Title: Home Manager
Joined: 2014
“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
