Queens Meadow Care Home

327 Stockton Road, Hartlepool TS25 5DF
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9.8 124 Reviews
  • Queens Meadow Care Home, Hartlepool
Queens Meadow is a beautiful purpose built care home boasting the ambiance of modern day style with old world charm and sophistication.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home. Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

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Care Provided by Queens Meadow Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachael Smith (Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Queens Meadow Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,140
    • Self-Funded Residential Dementia Care from £1,140
    • RESPITE Self-Funded Residential Care from £1,140
    • RESPITE Self-Funded Residential Dementia Care from £1,140

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Queens Meadow Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • Ample parking onsite.


Queens Meadow Care Home Reviews (124)

Total of 124, showing 101-120
9.8

Queens Meadow Care Home has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Queens Meadow Care Home has 124 reviews.

Overall Experience

  • 94
  • 24
  • 5
  • 0
  • 1

Date Published

124
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Review from Paul H (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother initially was only going in the home for a couple of weeks respite. However, after the 24hr care she received, she realised it was the best place for her to spend the rest of her days. She loves the staff, their friendliness and professionalism are a constant credit to themselves and the home
management. Nothing seems to be a problem for them, whatever you ask them to do is usually done in a matter of minutes, if not immediately. Whilst her meals are not up to restaurant standard, they are of a decent enough quality. Her room itself is rather dowdy and small but adequate overall. The staff are very discreet when it comes to my mother's personal cleanliness and dressing.

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Review from Kimberley E (Daughter of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had the most amazing care at Queens Meadow and the staff could not have done anymore for my dad and his dignity and making the family so at ease and welcome. I thank you for the compassion and care you have given us.

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Review from Y P (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam and Dad both reside in this care home at present. It's a caring home with fab staff but I do think more staff should be employed to help residents that need help at lunchtime/help with residents that have a physio plan and need daily exercise due to falls etc!
Mam needs help at lunchtime at times
as she gets tired and stops feeding herself due to her arthritis and 'AF' and her meal gets cold with it taking her so long.

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Review from K B (Niece of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was taken for temporary respite and the staff couldn't have done more to make my uncle more comfortable and welcoming they are so friendly and helpful.
My uncle was treated with kind care and respect and every time we visited staff couldn't do anymore to help.

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Review from Craig N (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received in Queens Meadow was excellent. They could not have done more to make him welcome and a part of the family. All the staff were friendly and attentive and took as much time as needed to sit, listen and talk to my father as well as other residents. We were kept informed about
his well being and they organised his medication efficiently. As a family, we would like to thank them very much for looking after my father.

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Review from S R (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are approachable and friendly. My mother is treated with respect and rooms are reasonably decorated with pleasant furnishings and coordinated fabrics.

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Review from Trevor P (Son of Resident) published on 25 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come regularly on a Saturday to see my dad, I always bring my elderly mother with me. The staff are always helpful and polite. They always make sure dad is clean and dressed, they offer mum a cup of tea to make her feel welcome.
I feel very relaxed knowing my dad is in such a great place.

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Review from J L (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff are very pleasant and approachable. The home is always clean and tidy. My mother's room is always clean and tidy. There is good security when entering and leaving the home. There is plenty of car parking bays available. The outside space and gardens are well maintained.

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Review from Janet A (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of the above home for 11 years. He is very very happy there he loves all the staff and they him. I can honestly say all the staff are like good friends, always have time to talk and nothing is too much trouble. If anyone asks about Queens Meadow for a relative, I cannot praise
them enough. I know that I can rest easy knowing my dad is in their care. A last, note he loves the food he often says I am spoilt. Thank you all X

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Review from Eric S (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my wife visit my father at Queens Meadow and find the staff very friendly and very caring towards my father and the other patients at the home; there seems to be a friendly atmosphere about the whole place.
We both feel that the team at Queens Meadow really are a credit to their profession
and
do a fantastic job.
Thank you to you all.

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Review from Zoe B (Granddaughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is overall brilliant in my opinion. The staff are great with my nana. The staff are very loving and make my nana feel very much at home. The staff are always very happy, talkative and very kind. All staff including cleaners and kitchen staff etc are very welcoming at all time. The home is always
very clean and cleaners are always about when visiting. Carers are great and always meet my nanas needs.

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Review from Philip R (Relative of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming, friendly, attentive and helpful. The advice in response to questions is always informative and freely given. Care for our elderly relative has been sensitive and dignified. He seems to have settled in well after six weeks. We feel reassured that he is now being cared for in a safe
environment with people around him, instead of living alone in his home.

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Review from Peter B (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very good. The staff are brilliant with my mam. She is well cared for and very much loved by all the staff in the home. They cater very well for my mam due to her struggling to swallow and eat, they blend all the food. Nice friendly welcoming staff at all times. All very happy and kind.
Feel very welcomed every time I visit.

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Review from Ray P (Son of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good food, atmosphere, clean, friendly and helpful staff, make for a pleasant experience in ones twilight years.

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Review from F T (Friend of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited the home, the staff are very helpful, polite and always smiling. We are always made to feel welcome.

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Review from Patricia H (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most concern are about mam's mobility and sitting piston. Feel the OT and physio has not attended her very well. The staff at the home seem to do as much as they can.

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Review from Margaret S (Daughter of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old mother moved into Queen's Meadow Care Home in January 2016. All the staff are friendly, pleasant and helpful. Whenever we visit there is always a good atmosphere and we are made to feel very welcome. Any minor problems raised we dealt with quickly and efficiently. I cannot comment on
the food and drink but my mother says the food is good. She looks well and had out weight on. We recently celebrated her 95th birthday at the home, all the family were made very welcome and provided a delicious tea. My mother is being well cared for.

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Review from R D (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father still remains quite independent, and stubborn at times. He will not mix with other residents. On Thursday 10/12/15 I visited dad, no bed sheet, or duvet on bed.

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Review from B C (Brother of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been here for 2 years, staff are all very good. No problems at all.

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Review from Chole S (Granddaughter of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

it is always a pleasure to come as my grandma always gets treated lovely. The staff always do their best and push themselves to the limit to help my grandma here. The staff are lovely and treat you lovely. I would recommend this place to others as it is a lovely place to be.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Queens Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Queens Meadow Care Home is calculated as follows: ( (178 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 234 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Meadow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Rachael Smith

Job Title: Home Manager

Joined: 2014

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Rachael has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Rachael uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Rachael said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Queens Meadow, Rachael would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.