Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.
Review from J U (Daughter of Resident) published on 11 March 2025
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4.0 out of 5
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Review from A N (Daughter of Resident) published on 6 March 2025
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5.0 out of 5
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Review from Denise H (Daughter of Resident) published on 28 February 2025
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5.0 out of 5
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Review from P F (Son of Resident) published on 27 February 2025
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5.0 out of 5
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Review from K B (Daughter of Resident) published on 25 February 2025
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5.0 out of 5
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Review from K K (Daughter of Resident) published on 25 February 2025
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5.0 out of 5
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Review from A C (Daughter of Resident) published on 13 February 2025
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5.0 out of 5
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Review from G R (Daughter of Resident) published on 24 January 2025
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5.0 out of 5
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Review from Teresa P (Daughter-in-law of Resident) published on 23 January 2025
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5.0 out of 5
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Review from S N (Daughter of Resident) published on 23 January 2025
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5.0 out of 5
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Review from Christopher D (Son of Resident) published on 12 December 2024
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5.0 out of 5
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Review from Sue O (Daughter of Resident) published on 6 December 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from A D (Son of Resident) published on 5 December 2024
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5.0 out of 5
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Review from L L (Daughter of Resident) published on 22 November 2024
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Overall Experience
1.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home
Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect from our care homes. I can assure you that our management team take every concern made to them very seriously. We would be more than happy to meet with you to go through your concerns in more detail so we can understand where lessons can be learnt. If you feel you would like to organise a meeting then please contact the home directly who will be able to organise this for you at a date and time that is suitable. Thank you again for leaving a review.
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Review from E C (Friend of Resident) assisted by family/friend published on 24 September 2024
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5.0 out of 5
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Review from Julie W (Daughter of Resident) published on 20 September 2024
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4.0 out of 5
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Review from Andy L (Grandson of Resident) published on 20 September 2024
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5.0 out of 5
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Review from B H (Son of Resident) published on 30 August 2024
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5.0 out of 5
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Review from Suzanne R (Daughter of Resident) published on 29 July 2024
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Overall Experience
5.0 out of 5
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Review from K B (Daughter of Resident) published on 16 July 2024
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5.0 out of 5
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The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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Job Title: Home Manager
Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
