Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.7 247 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided by Sheraton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hollie Rhodes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sheraton Court Care Home Reviews (247)

Total of 247, showing 181-200
9.7

Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.

Overall Experience

  • 221
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Review from D J (Grandson of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana appears to have excellent care and the accommodation is lovely.

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Review from Julie G (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home from home for Mam and Dad. All the staff, from the management to the support staff, are approachable, kind and caring, and extremely professional. Any minor niggles are always swiftly dealt with and without fuss. I would unreservedly recommend this home to others.

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Review from Christopher F (Son of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not seen my dad for a while and it was so nice to see him contented. Very friendly staff who made me feel very welcome after my five-hour journey, with a tray and sandwiches. The home has a homely feeling as soon as you walk through the door.
My dad is not an easy man to get along with and can
be rather bad-tempered at times but it appears staff know my dad's needs and deal with him very well. The staff are a credit to the care sector with their outstanding, caring natures.

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Review from Kieran P (Great-grandson of Resident) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with all the staff within Sheraton Court. When visiting my great-granddad I am always greeted with a smile and everybody is always helpful. My great-granddad always looks smart and happy which is all I could ever ask for. When I am visiting I am always offered a cup of tea and the
care staff always inform me of how my great granddad has been and what he has been up too. Sheraton Court is a home away from home and all staff can't be praised enough with the work they do.

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Review from Nicola C (Granddaughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure visiting my granda at Sheraton. There is always a warm feel and a welcoming atmosphere. Staff treat my granda with respect, yet carry on with his crazy sense of humour, which my granda loves. I find the manager extremely helpful and approachable and can clearly see the staff
have great respect for her.
I have no worries with my granda being in Sheraton Court because he is so well cared for and he enjoys the company in there.

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Review from Shirley W (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my Mam is now living here. The staff have been amazing, caring and very approachable. Her room is airy and comfortable. Love the little garden area which will come in very handy when we get a lovely day to sit in. Overall my family are very happy with no worries.

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Review from Marjorie A (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Sheraton Court for 5 months. She has dementia but still has some insight. Although resistive of going into care, she has settled well and is happy being there most of the time. Staff are very good an will usually keep me informed of any issues that may arise. I feel that I can
discuss any concerns I have with care staff and confident that they are acted upon in a timely fashion and can address any problems with the home.

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Review from Brian (Son of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sheraton Court last February due to her deteriorating Alzheimer's condition which was causing her difficulties in her home life and we constantly worried for her safety and welfare.
Since then, I have popped in to see her on a regular basis. It can be upsetting to see the effect
of this dementia on my mam, but I am very much comforted by the fact that Sheraton Court's carers do such a great job looking after Mam and the fact that they are there to help, no matter the time of day or night.
The carers show friendliness, professionalism and compassion which I would imagine can be difficult to do in a lot of circumstances. Mam always tells us that she's ready to go home, but in the next breath, she tells us how nice it is to live at Sheraton Court and always tells us how well she's looked after by the staff.
My congratulations to Sheraton Court for doing a fine job! I wouldn't hesitate to recommend this care home.

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Review from J T (Grandson of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a friendly face at the front desk. My Grandad always speaks so highly of the staff and he appears to enjoy his meals. The home is a friendly and caring place.

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Review from Katey S (Granddaughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had a lovely day, Grandma loved it. Lovely workers and lovely food and entertainment.

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Review from Maurice P (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting my mother every day for almost two years, I can only describe Sheraton Court as a loving and good care home. Nothing is a trouble to the staff and they are always on hand to help and advise as required.

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Review from John S (Son of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law became a resident in January because his dementia and general health worsened which meant he needed specialist care. Sheraton Court not only provided a high level of personal and social care for my father in law, they also helped family members to visit when we wanted and kept us informed
on how he was getting on. My father in law was prone to wandering during the night so staff fitted a sensor pad which alerted them to when he got out of bed so they could keep him safe.
Sheraton Court provided meals and snacks of a high standard and organised activities and treats for the residents to keep them happy. Clothes were laundered and personal cleanliness was taken care of to a very high standard.
When my father in law needed end of life care staff not only looked after his social and medical wellbeing they went the 'extra mile' to look after his relatives. This was a very upsetting time for us but all the staff looked after us with sensitivity and a loving, helpful approach.

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Review from Ian F (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it.

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Review from John M (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all staff at Sheraton Court. The home is always clean and tidy. The kitchen staff will make me a meal of my choice if I don't want what is on the menu.

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Review from P M (Son-in-law of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I cannot speak highly enough about the admin staff and care staff in Sheraton Court. They have gone the extra mile to accommodate my mother in law. Care staff have been on hand to not only make her comfortable but to answer any questions we had or requests we made. Catering was most accommodating
for this 95-year-old lady. Overall our mother's experience was one I would recommend to anyone. Thank you.

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Review from A S (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Sheraton Court coming up 2 years now and from day one, he has received the highest standard of care, as I would expect. He also has a new family which I didn't expect, who not only care for him with respect and dignity but also laugh, cry and entertain him. All the team
at Sheraton Court interact with residents while doing their day to day jobs, which makes my dad's day when they tell stories of their families. It's encouraging seeing HC-One pushing forward with enhancements to buildings and activities which are enriching my dad's and other residents' lives.

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Review from Diane W (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother and father receive is second to none. Kind, caring, helpful staff no matter what time of the day or query/problem.

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Review from B J (Niece of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived a staff member had gathered residents for a carol singing session.
I went to visit my aunt who is a resident this home. She has been a resident for about four years now. The home is always bright and clean and fresh, which from personal experience with my own mother in two different
homes in Hartlepool is not always the case given the type of residents. This home was beautifully decorated for Christmas but even when not it is a wonderfully cheerful place with murals of all kinds on the walls. My aunt is always clean and smartly dressed even when no visitors are expected.

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Review from Christine L (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well here we have no issues at all. We are very happy with her care and the staff are very friendly and helpful.

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Review from Nadia E (Granddaughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home a lovely, caring, welcoming place to come to when visiting my grandmother. The staff are so nice to me, my family and especially my grandmother.
I find this care home clean, tidy and most of all very homely. I feel so at ease knowing my grandmother is being so well looked after.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.