Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.
Review from Chris D (Son of Resident) published on 14 December 2017
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Overall Experience
5.0 out of 5
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Review from Kayleigh D (Relative of Resident) published on 30 November 2017
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5.0 out of 5
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Review from Maureen C (Daughter of Resident) published on 20 October 2017
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5.0 out of 5
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Review from Veronica S (Resident) assisted by family/friend published on 20 October 2017
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5.0 out of 5
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Review from Olga E (Resident) assisted by family/friend published on 19 October 2017
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5.0 out of 5
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Review from A H (Daughter of Resident) published on 19 October 2017
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5.0 out of 5
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Review from Keith L (Son of Resident) published on 12 October 2017
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5.0 out of 5
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Review from J J (Resident) published on 4 October 2017
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5.0 out of 5
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Review from J M (Son-in-law of Resident) published on 19 September 2017
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Overall Experience
5.0 out of 5
The home is clean and beautifully decorated. The staff treat the residents with care and dignity.
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Review from M B (Son of Resident) published on 12 September 2017
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5.0 out of 5
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Review from S J (Friend of Resident) published on 12 September 2017
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Overall Experience
5.0 out of 5
A special mention to night staff who are always helpful to visitors, ensuring our every need is fulfilled.
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Review from Valerie B (Daughter-in-law of Resident) published on 12 September 2017
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4.0 out of 5
As soon as you walk through the door it is a lovely calming atmosphere, keeping oneself at ease, no matter what time of day or night you need to be there.
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Review from Mr B jnr (Son of Resident) published on 4 September 2017
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Overall Experience
5.0 out of 5
Thankfully, although still poorly, he is now back 'home' and his care, dignity and 'HIS' needs are being attended to in the most professional way possible.
The attention he has received is unquestionable, from the manager,
I am not a doctor nor healthcare worker, however having observed at first hand the hospital protocol in comparison to Sheraton Court, both myself and my family feel that the majority of nursing staff we encountered could definitely learn more than a thing or two about care, dignity and general people skills if they were to take a year or so out at the sharp end of elderly care.
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Review from C O (Daughter of Resident) published on 31 August 2017
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5.0 out of 5
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Review from Harry K (Husband of Resident) published on 31 August 2017
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5.0 out of 5
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Review from Denise L (Daughter of Resident) published on 31 August 2017
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 15 August 2017
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4.0 out of 5
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Review from Sylvia S (Resident) published on 11 August 2017
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5.0 out of 5
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Review from L B (Resident) published on 11 August 2017
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5.0 out of 5
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Review from K R (Resident) published on 11 August 2017
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5.0 out of 5
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The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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Job Title: Home Manager
Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
