Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.7 247 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided by Sheraton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hollie Rhodes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sheraton Court Care Home Reviews (247)

Total of 247, showing 21-40
9.7

Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.

Overall Experience

  • 221
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Date Published

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Review from P B (Son-in-law of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run residential home.

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Review from Gary R (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are lovely and caring and look after my mam very well. Well done to all the management and staff.

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Review from Yvonne W (Sister of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard and care for residents are excellent and staff are helpful and work hard.

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Review from J H (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approximately three years and my brother and I visit weekly. We have always found the staff to be very friendly and efficient. We are always informed promptly of any medical issues. The rooms (bedroom, dining, TV etc.) are always in a clean and tidy condition. We have
sampled the food and found it very tasty, tea and biscuits are provided from a trolley several times a day. We are fortunate that our mother is being looked after in Sheraton Court.

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Review from Ken V (Son-in-law of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court has looked after my mother-in-law for a long time. She was very well cared for and was very well looked after. Good food and great care. All staff were superb. The only very slight criticism would be the parking was sometimes very tricky. Thank you.

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Review from P V (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Sheraton Court for nearly 5 years and Mam has had the most wonderful care. It is good to know she is treated and cared for like a family member here. She is now sadly on end-of-life care. Now the staff are not only caring for her but they are sensitive and attentively caring for us too.
Put 'satisfactory' for value for money only because we don't think the carers are paid enough. How much profit is paid to the carer?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to write a lovely review of your experience at Sheraton Court. We take pride in the support, dedication and kindness shown towards the residents and that you feel your mother is safe and cared for. We are pleased you feel our home colleagues do a wonderful job; we will share your positive comments with them. Should you so wish to discuss any concerns further please contact the home directly and they will arrange this.


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Review from K O (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 years of care, Mam is now at end-of-life care. I can't talk highly enough of the staff. They have been incredibly compassionate and caring to both Mam and our family. Nothing has been too much trouble for them. They dissolve the salary of a footballer working in such difficult circumstances.
During Mam's 5 years at Sheraton Court, she has always been looked after to the highest standards.

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Review from Jack G (Nephew of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent visit to my family member, I was reassured she is being well cared for. Thank you.

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Review from S M (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from all of the staff at Sheraton Court. My mum has dementia, and her health has declined rapidly; she was unsafe to be at her assisted living and needed to find a care home that would meet all of her care needs. They have gone over and above for Mum, showing compassion
and empathy always. All of the staff have been amazing.

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Review from Joanne S (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sheraton Court since May 2023. Even though it took Mum a while to settle, from day one, she always said the food was lovely and the staff were wonderful. I’ve spent many hours visiting Mum and the staff treat everyone the same. They are not acting or pretending, they do genuinely treat
everyone with empathy and care as if they are looking after their family member. 3 certain members of staff have been great with Mum especially whilst I was here last week. A young staff member who I haven’t seen in a while is always bubbly and brings joy to the residents.
The home is always clean and does not smell like a care home! This is definitely a plus! The managers always have time for a chat on my way in or out. Even though they are busy. Thank You.
And let’s not forget the reception staff, always a friendly face too.
I actually do not have anything negative to say about SC.

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Review from S W (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to look around pre my mum moving into Sheraton Court. I was greeted by a staff member - very helpful indeed!
Mum moved in Monday 12.2.24, adjusting and supported so felt so good!

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Review from Karen D (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mother's stay in Sheraton Court, she was treated with care and compassion. The care team have been wonderful. They looked after my mother in a friendly and kind way at the end of her life when we were siting with her. They looked after is as well, ensuring that we have drinks and food and
supporting us in our grief.

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Review from Thomas D (Son-in-law of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are wonderful. They look after the residents with care and compassion.

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Review from Ian H (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, a friendly welcome from one particular lady and the helpful, friendly, informed staff to help if needed.

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Review from Eve J (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have been very caring, understanding and professional with my mother. At the end of her life, she was looked after remarkably well with empathy and humour, which helped us all in a difficult situation.

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Review from Sophie G (Granddaughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first time visiting Nana, and I was a little nervous as to what to expect.
The lady on the welcome desk was fantastically cheery.
The staff knew exactly where Nana was and were really friendly.
Very clean too.
Very impressed.

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Review from Shirley S (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. Lovely, friendly staff.

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Review from G T (Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly, clean environment. Staff very courteous.

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Review from L C (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad is very happy and content at Sheraton Court. He receives excellent care with all his needs being met. The home has a lovely atmosphere, warm and welcoming with fantastic facilities. The staff are wonderful and have been very helpful. We would definitely recommend Sheraton Court.

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Review from Susam H (Niece of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Sheraton Court since January 2023 and has settled in very well with the added care and safety, she has come on very well even putting weight on. I'm very happy with the staff, they go the extra mile for the residents, always trying to get everyone involved with activities. Everyone
is friendly and helpful and happy to interact with residents.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.