Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.7 247 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided by Sheraton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hollie Rhodes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sheraton Court Care Home Reviews (247)

Total of 247, showing 61-80
9.7

Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.

Overall Experience

  • 221
  • 23
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  • 1

Date Published

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Review from Michael L (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how brilliant and caring the staff have been with my dad, who sadly passed away on the 7th November 2022. I cannot fault the staff for the way that they cared for and looked after my dad and also myself and my sister at this sad time. Keep up the great work that you do, we will
forever be grateful to you all.

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Review from J J (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a call from Sheraton Court - Dad was poorly and they were waiting for an ambulance. Dad has dementia and when I arrived at Sheraton, I found carers amazing with Dad. Trying to coax him into going to hospital. Dad was very confused. All carers and management were great with Dad.

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Review from Glenis S (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court Care Home is a fantastic care home, my mam came into this home at the age of 99 and the staff have always been so amazing. The quality of care is first-class and we are reassured that Mam is getting well looked after with the 24-hour care that she deserves.

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Review from Pamela L (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum could not be in a better place than Sheraton Court Care Home. She came in in April 2022, aged 99, needing 24-hour care and she could not have better care. The staff are warm and caring and the care home itself homely and welcoming. Food is excellent. We could not ask for more.

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Review from Sandra M (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering Sheraton Court Care Home in April 2022 I thought it was a warm and welcoming environment. The staff seemed very caring and reassuring and always been accommodating and keeping myself and my two sisters fully informed on the care of our Mam.

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Review from J P (Friend of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go beyond the call of duty with their residents and visitors. The home is always clean and bright, and the quality of the food is excellent.

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Review from Diane S (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say good things about Sheraton Court. My mum came to live here in March, and she is so well looked after. The staff are lovely, from the manager right down to the cleaners. Nothing is too much trouble for any of the staff; they are helpful and very friendly. She has thrived since coming here
to live, and I know she is very well looked after, so I don't worry about her like I used to - she is happy!

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Review from W M (Sister of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was placed in Sheraton Court for two weeks and three days of respite care. The excellent care home is made so by the high calibre of staff, be they carers/management/administrators and the laundry.
None of these are easy roles, but we found that the utmost care and respect were given, and
ensuring for even a short time, my sister was feeling cared for (as well as myself), especially during some challenging moments.
Strong connections were made with top-floor staff, admin and reception, and the well-being coordinator is a treasure! Thank you so much.

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Review from Sheila W (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in here for two years gone July 2020.
Staff really helpful and caring.

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Review from I S (Son of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Sheraton Court for over three years, and this has been a lovely place for him. The staff are very caring and treat him with affection and dignity.

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Review from Barbara R (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been amazing - going, what felt, that extra mile when dealing with my dad's end-of-life care! All staff were lovely, but some we gelled with, even more, especially the carers who did his overnight care.

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Review from Alwyn B (Sister of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having only visited my sister five or six times over the past week thinking everything regarding her care was satisfactory. My opinion changed drastically today (Sunday 28th August) upon finding my sister still in bed at 11 am; she had been there unattended, with no breakfast, no fresh water, no hygiene,
curtains were still closed, so it was obvious that no one had been in the room to check on her at all. Her daughter arrived at about 11.30 and was appalled. Please make sure this does not happen again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear you are dissatisfied with the lack of care towards your sister when you visited on 28 August 2022. We take concerns like this very seriously and we have undertaken a full investigation and the outcome has already been communicated with your sister’s daughter. I would be more than happy to meet with you if you feel this is something you would like to do. Please contact the home directly so we can organise a suitable date and time. Once again thank you for taking the time to leave us a review.


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Review from C G (Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy here.

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Review from Yvonne P (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court staff have been absolutely amazing at this time. My dad has been in hospital and returned to the home on palliative care. The staff couldn't do any more for my father if they tried. The care and attention of staff have been 100 per cent. Amazing, Sheraton Court!

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Review from Derek P (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and dignity that they show to my father, from the lady at the desk to all the staff; they are all very pleasant and couldn't be more helpful. A very big thanks to all the staff for all they do for my dad.

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Review from Judith M (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so much to our family. The end of care support in our sad and difficult time in the loss of our mum, who resided for many years at Sheraton Court, made this sad time much easier. Thank you.

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Review from Peter O (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the last stages of her end-of-life.
I received help and compassion over and above normal expectations.
I have expressed my sincere thanks to the care home staff (Sheraton Court Hartlepool).
On behalf of myself and my entire family - thank you.

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Review from Claire O (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the care staff at Sheraton Court. They have been like a second family to my grandma and always had her best interest at heart. The support and communication with our family have been second to none. I would like to give our gratitude on behalf of grandma and praise the staff for
their consideration towards her end-of-life care.

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Review from Sheila S (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very supportive and professional service from all staff, who could not do enough for the family.
I would not hesitate to recommend Sheraton Court as a care provider.
Thank you for your kind help and support, which is much appreciated. Each and every staff member has provided first-class care to
my mother.
Thank you.

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Review from Janet G (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our mum has always been of a very high standard. We cannot praise the staff enough for the care and compassion shown during her end-of-life care.
The management team's communication was second to none, and the whole team should be proud of the service they provide.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.