Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.7 247 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided by Sheraton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hollie Rhodes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sheraton Court Care Home Reviews (247)

Total of 247, showing 101-120
9.7

Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.

Overall Experience

  • 221
  • 23
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Date Published

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Review from I C (Granddaughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing! Every member of staff is kind and caring, going above and beyond all our expectations.

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Review from G R (Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from M L (Brother of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A smart, presentable and professional feel in Sheraton Court. The rooms are pristine, and the staff are approachable and friendly. Importantly, the atmosphere here is pleasing and reassuring.

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Review from Justine R (Granddaughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and go the extra mile for the service users. My grandad is happy being here.

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Review from David H (Son-in-law of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are alwats very pleasant and maintain a high standard of care for my father-in-law. Premises are immaculately clean, and facilities are first class. Overall, this is a five-star establishment in all ways.

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Review from P F (Son-in-law of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home, immaculately clean. All staff are kind, friendly and so helpful. Staff have a lovely rapport with the residents and visitors, always happy to help even though their job would be very difficult at times.

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Review from L J (Granddaughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court is home from home. Beautifully decorated, and immaculately clean. My nana looks so happy and said she feels safe and loves the staff and her toast in the morning. Food is very good, Nana said. There is always a warm, welcoming atmosphere. My nana enjoys her dancing, music, bingo and her
room. A big thank you to all staff.

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Review from A V (Husband of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court and all its staff are amazing. Cannot thank them enough for providing a safe, extremely pleasant and loving environment for my wife. The rooms are perfect, all needs are taken care of. Thank you all so much.

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Review from D V (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here from another care home. She has improved so much in the short time she has been here, thanks to the lovely, caring and thoughtful staff. She clearly enjoys the activities and company of the staff and other residents.

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Review from R M (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved to Sheraton Court from another care home, and she is much happier here. She tells me all the things she has been doing, such as baking, painting and dancing. The carers speak to Nana in such a friendly and caring way and encourage her to get involved with the activities, and this has helped
her so much.

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Review from C H (Granddaughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.
My nana really likes it here.
Staff are so helpful and friendly.
Such a lovely place.

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Review from S B (Granddaughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place. Rooms, communal areas excellent. Nan seems so happy and settled, was a pleasure to see. The staff, administration staff and manager are all very professional and caring to the residents and their families. Lots of activities for residents to take part in. Nothing too much trouble
for the staff; they are all so willing to help in any way possible.

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Review from K H (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely place, very homely. Staff are so caring and seem to go above and beyond what is expected. They speak to my mam in such a friendly and respectful way. I can't fault the lovely staff or the care Mam is receiving. Mam's room is cosy and warm. The home is clean and bright. Such a lovely place!

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Review from Susan M (Niece of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with my choice of this home - Sheraton Court - for my aunt. The staff go above and beyond with care and kindness. The manager is very friendly and helpful. The jewel in the crown is the visits coordinator; she's a gem, as is the manager who sees to visits.

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Review from Emma S (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like it here, wouldn't move from here, and have a lovely flat, but I like it a lot here.

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Review from Nick S (Friend of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend that resides in Sheraton Court. The staff are very helpful, approachable and willing to go that extra mile.

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Review from Christine F (Friend of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the home, found it was very clean and tidy. The staff were very helpful ad approachable. The person I visited seemed very happy and contented to be there.

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Review from Nicole B (Friend of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend lives in Sheraton.
Staff are also helpful.
Place is very clean.
Staff always willing to help, and everyone is extremely friendly.

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Review from Damon B (Grandson of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just been to see my grandmother at Sheraton Court to celebrate her 108th Birthday. Notwithstanding the Covid-19 restrictions that are necessary, it was lovely to see her and to witness the excellent effort from all at the home to make her day so special.
This is such a wonderful, special care home
with a lovely, friendly atmosphere that's generated by the first-class staff. The whole place is light, modern and airy, such a contrast to many homes I've had occasion to visit elsewhere.
My gran moved out of her bungalow and into Sheraton Court when she was 105 and is totally at home. She's well looked after, loves the staff, and the staff love her. That's obvious from every contact we have.

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Review from Lynne J (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say what a wonderful place Sheraton Court is. It is very clean, and the atmosphere is great. The staff are always amazing, but during these difficult times, they went above and beyond keeping us updated about everything that was happening with Mam. We are so thankful that our Mam
is looked after so well, with dignity, love and humour, that makes Sheraton Court the very special place it is. I was able to visit Mam in her room today for the first time in forever. Thank you all so much for everything you do!

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Care Homes North East England 2019

Recipient: Sheraton Court Care Home

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.