Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.7 247 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided by Sheraton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hollie Rhodes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sheraton Court Care Home Reviews (247)

Total of 247, showing 121-140
9.7

Sheraton Court Care Home has a Review Score of 9.7 (9.724) out of 10, based on 51 reviews in the last 2 years. Over all time Sheraton Court Care Home has 247 reviews.

Overall Experience

  • 221
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Review from Honor H (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court - absolutely brilliant in all aspects. We are so fortunate to have our mum spend the rest of her days in such a wonderful, caring environment. Our peace of mind speaks volumes. Mum's individual needs/requests are met without hesitation. We are kept informed of any incidents/problems,
of which there have been few. Covid restrictions have been "cruel" but obviously necessary for all concerned. The lack of open visits has been difficult but handled well. Phone calls to Mum have generally been, "I'm busy so can't talk long" speaks volumes. Obviously socialising well. The continued care/kindness/empathy given to Mum and shown to us as a family is second to none.

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Review from Jan L (Daughter-in-law of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I find it unacceptable that we are still expected to visit Mum, a very frail old lady, in what effectively is a shed at the back of the home, in the middle of winter, and she is wheeled out in freezing temperatures. There is more risk of pneumonia than Covid if everyone is jabbed and had their booster.
I am allowed to visit my own mum, in her own room, at any time without an appointment. We are tested on the way in.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sheraton Court Care Home

At Sheraton Court, we always endeavour to meet the individual need of each resident dependant on their personalised care plan. Resident’s visits can take place in either the luxury heated visiting suit or in the resident’s own bedrooms. All visits need to be booked via our internal booking system. Visits are dependent on the Covid status of the home and resident’s individual circumstances. The home manager would be more than happy to discuss your visiting requirements in more detail. Please contact the home directly if you would like to arrange a meeting. We take Covid safety very seriously and endeavour to keep residents safe.


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Review from Carl B (Son of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

mI am absolutely delighted with the care provided for my Mother. I do not live or work in the town, and therefore, need to prearrange my weekly visits well in advance. The staff could not be more helpful.

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Review from Alan H (Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm living at Sheraton.
All staff extremely good at their job.
Happy days!

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Review from Brian H (Husband of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court is a shining example of everything a care home should be. The staff are outstanding in every way, caring, professional, hardworking and extremely friendly. Thank you all so very much for the care you showed to my wife.

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Review from A H (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management all work as a team, and I'm so pleased I choose Sheratiion for my mam to spend the rest of her days with amazing staff.

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Review from J J (Daughter-in-law of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and managers are very helpful in all aspects of care, cleanliness and well being of clients and understanding of families when things happen.

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Review from Mary S (Wife of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all staff were really caring and respectful to my husband. I couldn't have wished for him to be anywhere else but Sheraton Court Care Home.

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Review from Marian C (Sister of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have been brilliant with my sister's end of life care.

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Review from J S (Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really like all the staff and cannot get better. I'm really going to enjoy going into my own house, but I would come back to Sheraton Court and love it here.

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Review from L B (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very appreciative of allowing us compassionate visitation.

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Review from Sandra C (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Sheraton Court over a year ago during the lockdown. He has settled in brilliantly and loves all the staff. He enjoys the activities and having his coffee and biscuits. He is really happy, and even when we take him out for a visit, he talks about the staff, never has a problem when we
bring him home. Everyone is very approachable, understanding and outs my dad's needs first.

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Review from Dan W (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been unable to visit my mum for over 18-months, my family and I were overwhelmed by the kindness shown by the staff towards us. Two ladies showed enormous empathy. I feel enormous relief having seen Mum looking so well that she is in the best place possible and being cared for by such kind and
caring people. Truly sincere thanks to you all.

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Review from Ann S (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy how everything is going at present. Mum is a lot more settled and making friends since she moved downstairs.

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Review from H H (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would have no hesitation whatsoever in recommending this care home. Staff at whatever level are extremely professional and very helpful. It is obvious how the care for the residents, under at times, extreme difficulties. I have complete trust in staff dealing with Mums health and her well-being.

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Review from J J (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home excellent in every way possible over the years I have been coming here.

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Review from F E (Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy at Sheraton Court.
Staff are lovely.

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Review from S R (Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in this lovely home.

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Review from Adele B (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The system used in the care home is perfect. I would love to go into the room where my dad lives, but sticking to the guidelines is just as good.

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Review from S K (Daughter-in-law of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, friendly home. Staff can't do enough to help and have seen a big improvement in her already and only been four weeks- fantastic.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Sheraton Court Care Home is calculated as follows: ( (487 Excellents x 5) + (89 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.