Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.5 89 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.

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Care Provided by Westview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Collins (Home Manager)
  • Admission Criteria
    • LA and Self Funders
    • Ages 18+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Westview Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample on site parking.


Westview Lodge Care Home Reviews (89)

Total of 89, showing 1-20
9.5

Westview Lodge Care Home has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Westview Lodge Care Home has 89 reviews.

Overall Experience

  • 65
  • 19
  • 4
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Date Published

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Review from Andrew D (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was being
checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your incredibly kind and thoughtful review of Westview Lodge Care Home. We are deeply touched by your words and so pleased to hear that our team provided your father with comfort and care in a warm, homely atmosphere. It means a lot to us that you also felt supported and reassured during your visit, our aim is always to extend kindness and compassion to both our residents and their families. Your recognition of the team's professionalism, attentiveness, and cheerfulness is truly appreciated. Caring for our residents is not just our job but our passion, and it's wonderful to know that it has made such a positive impact. Thank you for taking the time to share your experience, it means the world to us!


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Review from Maggie G (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your kind review. We're truly grateful for your appreciation of the care our team has provided for your dad after his stroke. It means a lot to us to know that our kindness and dedication have made a positive impact during such a challenging time. Our staff is committed to offering compassionate care, and we're so pleased that you've felt supported throughout this journey.


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Review from L J (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would certainly
recommend staying here to everyone.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that your mother had such a positive experience during her time at West View Lodge. Our team is dedicated to providing respectful and compassionate care, and it's fantastic to know that their efforts have made such a difference. Your recommendation means the world to us, and we're grateful for your support!


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Review from E M (Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your heartfelt review! We're so glad to hear that your experience at Westview Lodge has been a positive one and that our team has been able to support you. It means a lot to us that you've felt welcomed and cared for by everyone here. Thank you for sharing your kind words!


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Review from Lesley B (Daughter-in-law of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.

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Review from Terry B (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all just
took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.

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Review from Malcolm S (Brother of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to anyone.
Thanks again Westview Lodge for everything you all do, keep up the great job you all do.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you have had such a positive experience at Westview Lodge. Our dedicated team, from our cleaners to our manager, strives to provide the best care and attention to all our residents, and it's heartwarming to know that their efforts are appreciated. We will continue to uphold our high standards and ensure that every resident feels valued and cared for. Your recommendation means a lot to us. Thanks again for your support and encouragement!


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Review from A W (Wife of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband goes beyond, nothing is too much trouble. Very friendly people, amazing staff, they make you so welcome and part of a family, made my husband so relaxed after his ordeal in hospital.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

We're truly touched by your kind words! Providing exceptional care and making our residents feel like family is our priority. We're glad to hear that your husband felt relaxed and welcomed after his hospital stay. Thank you for sharing your experience.


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Review from M B (Respite Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Westview Lodge Care Home has been very good. Staff are very helpful and kind and always do their best for you.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.


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Review from M C (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Probably getting the best care possible, given the available staffing levels.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, staffing is based upon a matrix for each home ensuring it is safe and manageable at all times. Your kind words are greatly appreciated and I will of course pass them on to the Westview team.


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Review from Vin C (Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westview Lodge is a nice friendly place, I enjoyed my time here. I enjoyed the meals and found the staff very helpful and friendly.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Vin,
Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.


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Review from A R (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mother was admitted to Westview Lodge Care Home after a fall and a period in the hospital. Mum had good physiotherapy which helped in her recovery and the staff were patient and understanding. The other care home staff were wonderful. Mum was treated with kindness and warmth. She loved
the food and misses it!

Reply from Shellene Armstrong, Business Support Manager at Westview Lodge Care Home

Many thanks for your kind review for Westview Lodge Care Home.


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Review from Julie P (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with the level of care, the management and care staff have been excellent. I can't fault them at all. Thank you to you all.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Julie, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Wendy and the Westview family.


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Review from Sheila S (Regular Volunteer) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming into Westview Lodge regularly over the past few months, to spend time chatting with some service users who have no families/friends the home is a lovely place to be around. The staff are always very happy, and helpful. They are always cheerful and very welcoming.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Sheila, many thanks for taking the time to review our home. The Westview Colleagues and residents really appreciate your visits and you'll always be welcome.


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Review from Andrew A (Great-Nephew of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team at Westview Lodge Care Home have been fantastic while my grandmother has been receiving rehab at Westview Lodge Care Home. All the staff have been amazing. One member of staff has been fantastic the whole time my grandmother has been at Westview Lodge and she is a credit to the home. Thank
you so much!

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Andrew, many thanks for taking the time to review our home. It is our pleasure to care for your grandmother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge team.


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Review from B E (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff were lovely and always have a smile on their faces. My dad was very nervous to come to a care home but settled in straight away. The management team were lovely and all enquiries were dealt with fabulously. I could not recommend this care home enough.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family


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Review from Lorraine M (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was reluctant to go to Westview Lodge and I was worried that they may not have been able to manage his behaviour, as he previously had delirium. However, the staff and management were great with him, the care and compassion he received was wonderful to the point that when he needed respite
he chose to visit Westview Lodge.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Lorraine, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family


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Review from Donald B (Respite Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The persons who come overnight with a torch to inspect the patient, should be made aware that in opening the door with the handle and shining the light, should remember to close the door with the handle instead of allowing the door to snap shut, thus waking the patient from sleep! The sign 'Westview
Lodge' should be positioned on a platform within your grounds, at a height which can be easily read from a car, as at the moment it is suitable for pedestrians only when taking the dog for a walk!

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Donald, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to Wendy and the Westview Lodge team.


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Review from P B (Wife of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well looked after by all the staff. The rooms and corridor were clean. A good choice of good quality, well-cooked meals. Dignity always respected.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge family.


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Review from Joshua D (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my dad was residing in Westview Lodge he was treated with the utmost compassion and care. Our family were kept informed regarding decisions related to my dad's care. My dad described this place as his home and he really enjoyed his time here.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Joshua, many thanks for taking the time to review our home. It was our pleasure to care for your Dad. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Westview Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.811 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 12 Positive Reviews ÷ 14.8 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Wendy

Wendy Collins

Job Title: Home Manager

Meet Wendy, our Home Manager at Westview Lodge Care Home in Hartlepool. Wendy has worked in social care for over 30 years and has attained her NVQ Level 5.


Wendy joined Westview Lodge six years ago.


Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.


Frequently Asked Questions about Westview Lodge Care Home

What types of Care is Westview Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westview Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westview Lodge Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Westview Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westview Lodge Care Home to the centre of Hartlepool?

1.2 mile(s) as the crow flies, distance by road may be significantly further.