Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.5 89 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.

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Care Provided by Westview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Collins (Home Manager)
  • Admission Criteria
    • LA and Self Funders
    • Ages 18+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Westview Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample on site parking.


Westview Lodge Care Home Reviews (89)

Total of 89, showing 21-40
9.5

Westview Lodge Care Home has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Westview Lodge Care Home has 89 reviews.

Overall Experience

  • 65
  • 19
  • 4
  • 1
  • 0

Date Published

89
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Review from B W (Friend of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited the home it's always had a friendly atmosphere. The staff are always happy, nothing is ever too much to ask for. On a couple of occasions when I have visited the care staff have been sat talking to my friend, it is lovely to see them spend time to chat and listen to residents.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Billy, Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge family.


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Review from Cheryl S (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been admitted to Westview Lodge for assessment from hospital. The carers are really friendly and helpful and all the staff. Very clean place and the residents all seem happy. Unfortunately, the food is always cold when my mum gets it she says, but is enjoyable.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Cheryl, many thanks for taking the time to review our home. All feedback is welcomed and I will of course pass on your comment regarding the meals to the team. Your kind words are greatly appreciated.


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Review from J M (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother has received at Westview Lodge has been second to none. The carers in the Jubilee Unit have been beyond helpful and caring. The food is fantastic, and nothing is too much trouble for the kitchen.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Westview Lodge family .


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Review from Marjorie O (Niece of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my aunt receives. She is always happy, and that makes me happy. All the staff are special and really take good care of her; always pleasant and ready to help her in any way.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Marjorie, many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Westview Lodge.


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Review from P J (Niece of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent several periods of respite in this care home before becoming a resident earlier this year. He has a comfortable room, overlooking the community garden, that he can adorn with his personal memories, pictures etc. It has appropriate furniture and support aids to help his mobility, with
easily accessible staff and emergency contact switches. The team responsible for his care, the administrative support team and their manager are all very friendly and professional. When a kind word of support is needed - it's given, when a sympathetic ear is needed - they listen and when a cheery smile is needed to brighten a grey day - it's there. Since moving in they've provided excellent care and it's comforting to see him settled and comfortable. Medication is provided as instructed, meals are varied and accommodate his dietary requirements, the laundry service provides clean laundered clothes and his room is regularly cleaned by the ever-cheery cleaning team.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your uncle and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Westview Lodge family.


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Review from Lynne T (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Westview Lodge Care Home after a stay in hospital to fully recover after a fall. We as a family are so impressed with the level of care she received from everyone. Could not recommend this home enough.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Lynne,
Many thanks for taking the time to review us. It was our privilege to care for your mum. Your kind words are really appreciated and I will of course pass them on to the manager and the Westview Lodge family.


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Review from E M (Sister of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite and very helpful. The food was said to be very good. I am very grateful for the care and attention shown to my sister.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the team at Westview Lodge.


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Review from Kenneth H (Husband of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the Jubilee wing on the 14th of March 2022 and was unable to walk. She has made brilliant progress and is now able to walk again with the aid of a walking frame. The care she has received here is outstanding, her dignity has always been considered and the staff have always considered
her needs. The food is excellent and the cook and kitchen staff should be congratulated. I cannot thank you enough for the care, friendliness and efforts of all concerned. All the staff are first-class.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Kenneth,
Many thanks for taking the time to review our home. We are delighted that you are pleased with the level of care that your wife is receiving. We too are pleased with how she has settled in and the progress she has made. It is our pleasure to care for her. All feedback is welcomed and allows us to continually improve our service. Your kind words are greatly appreciated and I will of course ensure that they are passed on to the manager and the colleagues at Westview Lodge.


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Review from Nakita C (Regular Volunteer) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone makes me feel welcome and everyone is so nice, they make me feel part of a team. It is so lovely being here. The manager always checks on me every time I am in to see if I am okay and to see if I need anything.
The residents are happy and they are treated with dignity and respect. They are
offered a wide variety of food at all meal times and activities to do every day. Everywhere is so clean and tidy.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Nakita,
Many thanks for taking the time to review our home. It is our pleasure to have you in our home and your efforts are greatly appreciated All feedback is welcomed and allows us to continually improve our service. I will of course ensure that your kind words are passed on to the manager and the colleagues at Westview Lodge.


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Review from H N (Next of Kin) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time that I visited the care home it had a lovely feel. I was greeted by friendly staff and was made to feel safe with the current climate and Covid.
The care is fantastic and the staff can’t do enough for the residents. They have activities going on every day for the residents and staff
take the time to talk to visitors and residents. Nothing is too much for them.
The food that the residents are served is fantastic, like nothing I’ve seen in the previous care home.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually improve our service. Your kind words are greatly appreciated and I will of course ensure that they are passed on to the manager and the colleagues at Westview Lodge.


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Review from Elaine S (Respite Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at West View Lodge Care Home for a week to give my husband a break as he cares for me single-handed and without carers. Westview Lodge is a home that focuses on food that is of good quality and not cost! If they make a ham sandwich it is “proper” ham not chopped and shaped pieces that are glued
together. In the main it is tasty, home-cooked food! In the week I stayed it was a heatwave and the management provided residents with strawberries and cream, ice-cold water, ice lollies and choc ices which was most welcome!
Staff are always polite and courteous and with their efforts they go the extra mile!

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Elaine, many thanks for taking the time to review our home. It was our pleasure to have you as our guest. Your kind words are really appreciated and I will of course ensure that they are passed on to the manager and her team at Westview Lodge .


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Review from Dan E (Grandson of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care my grandad received at Westview Lodge Care Home. The staff were extremely helpful, and nothing was ever too much trouble to them. I would like to thank all the staff for the care they have shown.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It is our absolute pleasure to care for your Grandad. Your kind words are greatly appreciated, and I will, of course, make sure they are passed on to the manager and her team at Westview Lodge.


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Review from Susan A (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent three months at Westview Lodge, she was put onto end-of-life care and sadly passed away on the 28th of August 2021. I couldn't have wished or wanted anywhere else for my Mum to be. The care, compassion, love and support from the staff on the Marine ward was second to none, we were so well
looked after and more importantly so was my Mum. Nothing was too much trouble and her every need was catered for.

Reply from Shellene Armstrong, PA at Westview Lodge Care Home

Many thanks for your feedback and review for Westview Lodge Care Home.


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Review from A A (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very supportive and welcoming with my dad. He very much enjoyed his stay at Westview Lodge.

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Review from Roz R (Daughter of Resident) published on 20 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is currently on palliative care. I have the utmost respect for the staff in West View Lodge. My mum could not be more cared for, she is kept clean, comfortable and warm, regular phone calls have been made to me if there has been any kind of issue and nothing has been too much trouble. How lucky
are we to have such excellent care facilities on our doorstep, thank you all staff for your ongoing care and support towards our mother.

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Review from Gary R (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care provided to my mother by the team and especially one member of staff in particular, at Westview Lodge has been excellent. The staff are always helpful, understanding and supportive with keeping us informed of Mam’s status. It is not easy under the current restrictions, but it is made easier
knowing the care for my Mother is excellent. Kind regards.

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Review from Janette M (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but gratitude and admiration for these wonderful carers. Their skill and kindness - always a smile even when under real pressure - have vastly improved my Dad's life. I think they're exceptional.

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Review from Gordon R (Son-in-law of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no doubt in my mind that my mother-in-law has been taken care of very well during the pandemic. It’s been hard as family to have limited contact but I know the staff at Westview Lodge attend to my mother-in-law's every need. The staff have also been great in offering FaceTime calls so we can
see my mother-in-law regular. I would absolutely recommend Westview Lodge!

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Review from Sue S-D (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an accident, my father was given emergency accommodation at West View during the height of the Pandemic. The manager and her team could not have done anything more to make my father feel so welcome and supported. Their very genuine care, all carried out with warmth and good humour has brought
Dad back from an exceptionally traumatic time, and four months later, he’s feeling very safe, secure and happy. I can’t thank everyone at West View enough.

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Review from Alan R (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come here often to visit my Mam. The care home is always clean. The staff and management are lovely, caring, happy people. I know my Mam's happy here and gets on well with everybody. Would recommend 10/10.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Westview Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.811 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 12 Positive Reviews ÷ 14.8 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Wendy

Wendy Collins

Job Title: Home Manager

Meet Wendy, our Home Manager at Westview Lodge Care Home in Hartlepool. Wendy has worked in social care for over 30 years and has attained her NVQ Level 5.


Wendy joined Westview Lodge six years ago.


Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.