Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.5 89 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.

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Care Provided by Westview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Collins (Home Manager)
  • Admission Criteria
    • LA and Self Funders
    • Ages 18+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Westview Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample on site parking.


Westview Lodge Care Home Reviews (89)

Total of 89, showing 41-60
9.5

Westview Lodge Care Home has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Westview Lodge Care Home has 89 reviews.

Overall Experience

  • 65
  • 19
  • 4
  • 1
  • 0

Date Published

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Review from Ben (Great-Nephew of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say that I am very pleased that my great aunt is looked after. The staff are always very friendly and are extremely helpful. The food and catering services look very nice too. I’m just glad that I know that she is being well looked after during these difficult times.

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Review from James D (Brother of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has excellent care, which gives her family great peace of mind. Nothing is a problem to the staff, they are most helpful in every respect. I have never been disappointed on any of my weekly visits to the home.

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Review from Lynn H (Daughter-in-law of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was very happy in her care home and received excellent care. The staff showed her great compassion and would do anything to make her time there a happy one. She loved all the extra activities provided, especially the ones that involved dancing and children. Thank you to all the staff
involved in her care.

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Review from Gail P (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after very well. All the girls were very nice, especially one member of staff who was fabulous.

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Review from Patsy P (Wife of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seemed to be looked after very well, especially by one member of staff who was excellent and very caring.
All the staff were lovely.

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Review from M D (Husband of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Very pleased with the progress my wife made in rehabilitation.

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Review from K F (Resident) assisted by family/friend published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want to come to West View Lodge. I wanted to stay at home. But, now that I am settled here I have to say how good it is. All the staff are so kind and caring. Nothing is too much for them and I am so very grateful to every one of them. Thank you all so very much.

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Review from P R (Respite Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Definitely would recommend the staff are excellent and very friendly with me. The food is lovely you just get too much. The care home is very homely, and welcoming. I’ve been in before and choose to come back because of the treatment I received here last time as well.

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Review from Allison H (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Westview lodge for around 2 years now. I feel more relaxed now knowing that my mam has carers with her over a 24 hour period. If I have raised any concerns they have been addressed straight away.

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Review from Andrew D (Nephew of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides an excellent, consistent level of care for its service users. Warm, welcoming, and extremely friendly staff. Excellent facilities and high standards of care and compassion. I would highly recommend to anyone considering the need for care of a loved one.

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Review from Nichola B (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough, especially during this recent COVID pandemic. Everyone, from the cleaners to the manager has been amazing. Several of the staff have assisted my mother to FaceTime which has been invaluable when visiting the home has been restricted. I cannot thank them enough for all
they are doing to keep my mother safe.

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Review from Lucy S (Friend of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend West View Lodge. It is a lovely friendly home, they have looked after a family friend of mine who was on their rehab unit. The staff are very good, the home is clean and has a lovely feel when you visit.

Reply from Amanda Cunningham, Operations Director at Westview Lodge Care Home

Thank you very much for taking the time to give us feedback.


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Review from K F (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

On more than one occasion my Mam was found with no pants or trousers on. one carer said she was going to ring us as she had no more clothes. When we looked in the wardrobe she had plenty. Carer came into her room pulling faces when she had to be hoisted. She was often told to wait to go to the toilet
(30-40minutes) as they were getting lunch ready or someone else using the hoist. Which resulted in her having an accident. We had to ask for someone to look at her legs (looked like bleeding under the skin) they said they hadn’t noticed because they see her every day. Her tablets were often put on the table and they didn’t wait to ensure they were taken. The food was often cold and inedible. A carer was spotted on two occasions vaping in the corridor. We felt there was a lack of communication. The younger staff showed more compassion than the older staff. The security in and out of the building was excellent.

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Review from B D (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the best care for the past three weeks. The carers are so happy to help and support you and provide you with advice. The physios have been marvellous and taught me the skills I need to manage at home. Also, the domestic staff have helped. Everyone cheered me up and amongst all the work
they do they always have a smile. Me and my family are so grateful and I will miss you all. A big thank you for everything.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you, BD, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westview Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We hope to see you again soon.


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Review from M G (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, always polite and helpful. Mam loves them.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from M S (Niece of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Clean home.
Friendly staff.
On the whole a nice, welcoming home.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Debra H (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam got admitted on 1st November 2019 to Westview Lodge and she loves it. Mam was only supposed to be there for two weeks respite but now she is full-time.
We are very pleased with the care and attention Mam receives. I can't fault the manager and all the staff at the home.
Good clean standards.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you, Debra, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from A H (Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything fine, I'm fine and I'm happy.

Reply from Jasmine Bracken, Marketing Administrator at Westview Lodge Care Home

Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from S N (Friend of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my friend in Westview Lodge Care Home just before Christmas. He seemed very content where he is. The staff were pleasant and the manager seemed very kind and caring.

Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care Home

Thank you for your comments and for sharing your experience of Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.


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Review from Jean T (Friend of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, so caring. I am very impressed with the care. The food is excellent. Everyone is so helpful and caring.

Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care Home

Thank you, Jean, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Westview Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.811 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 12 Positive Reviews ÷ 14.8 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Wendy

Wendy Collins

Job Title: Home Manager

Meet Wendy, our Home Manager at Westview Lodge Care Home in Hartlepool. Wendy has worked in social care for over 30 years and has attained her NVQ Level 5.


Wendy joined Westview Lodge six years ago.


Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.