Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.5 89 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.

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Care Provided by Westview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Collins (Home Manager)
  • Admission Criteria
    • LA and Self Funders
    • Ages 18+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Westview Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample on site parking.


Westview Lodge Care Home Reviews (89)

Total of 89, showing 61-80
9.5

Westview Lodge Care Home has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Westview Lodge Care Home has 89 reviews.

Overall Experience

  • 65
  • 19
  • 4
  • 1
  • 0

Date Published

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Review from R L (Brother-in-law of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went very well and different subjects and ideas were discussed. We get an update on our resident's health and behaviour which puts our mind at rest.

Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care Home

Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Helen A (Granddaughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the care my grandad has received whilst in the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Helen, for taking the time to share your recent experience of Westview Lodge Care Home. We are happy to hear it has been so positive and that you have been so pleased with the quality of our care. Have a wonderful day.


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Review from Maureen T (Niece of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received to both my Aunty and family has been excellent. Her privacy and dignity are maintained at all times. The level of attention to her hygiene and pain control has been 10 out of 10.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Maureen, for taking the time to leave a review for us at Westview Lodge Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again, and have a fantastic day!


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Review from Lynne L (Niece of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home my auntie is well looked after nothing is too much trouble. Staff very friendly and approachable.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Lynne, for your praise and kind comments about our team here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and its great to hear that your experience has been so positive. We look forward to seeing you again soon. Take care!


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Review from Mavis M (Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite comfortable, staff friendly and courteous, listen to me when ask questions. Could do with better beds and bedroom furniture. Meals are adequate would prefer a hot dessert at tea time especially during winter months.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Mavis, for taking the time to let us know how we are doing here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive. We appreciate all of your comments and will be happy to discuss these points with you further as we strive to make your experience here at the home even better!


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Review from Barbara E (Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful and I am most grateful for all the help I have had while being here.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Barbara, for sharing your experience of Westview Lodge Care Home. We are really pleased to hear that it has been so positive. We really appreciate you taking the time to let us know how we are doing. If there is anything more we can do, please let us know. Have a wonderful day.


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Review from Dave B (Relative of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are the best you could have.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Dave, for your kind comments about the staff here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive during your experience here. If there is anything more we can do for you, please let us know and we will be happy to help. Have a lovely day.


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Review from G R (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you for sharing your recent experience with us here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. Have a wonderful day!


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Review from Kim W (Wife of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Westview Lodge Care Home in October. We are very pleased with all aspects of care and physio that he is receiving. The staff are very nice, helpful, knowledgeable about the care that they give.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Kim, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive and it's experiences like yours that really keep us motivated! Thanks again, have a wonderful day!


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Review from C T (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are very good and look after you very well. Food is very good and I like the fact that family can come in at all times to visit, that makes people feel better.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you for your kind comments about your experience of Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. It really means a lot to us. If there's anything more we can do, please let us know. Take care!


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Review from Denise B (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are really nice and helpful. Rooms are nice and clean. Meals are lovely.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Denise, for your praise and kind comments about our team here at Westview Lodge Care Home. We are very happy to have provided you with such a positive experience! Please let us know if there is anything more we can do. Have a lovely day.


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Review from Leonard W B (Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Leonard, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.


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Review from Keith M (Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like going out with the carers and all the activities.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Keith, for sharing your experience of Westview Lodge Care Home. It is great to hear you are enjoying the activities and time out with the carers. We really appreciate your feedback. Have a wonderful day.


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Review from Molly R (Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standard extremely high. (Very impressed). More than fills my expectations. Food very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Molly, for taking the time to let us know how we are doing at Westview Lodge Care Home. We're happy we could meet your expectations and that you are enjoying the wide range of food prepared by our team! Your wonderful feedback and rating mean a lot to us. Have a fantastic day!


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Review from Lilian W (Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are helpful, friendly and lovely.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Lilian, for your praise and kind comments about our team. We really appreciate you taking the time to let us know how we are doing at Westview Lodge Care Home. If there is anything more we can do please let us know. Have a wonderful day!


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Review from M G (Son of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care seems to have been given.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Christine W (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after and safe and secure in the lodge, which gives me peace of mind to know. The staff really look after her and make her feel like family. I can't thank them enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Christine, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Frank H (Husband of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a stroke case, therefore mentally sound and treating as a dementia case is not appropriate. Staff are really caring. The physiotherapy attention is marvellous. Thank you.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Frank, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from William T (Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, William, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.


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Review from Edna H (Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it very good. Staff and everyone have been very helpful. Meals are lovely.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Edna, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Westview Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.811 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 12 Positive Reviews ÷ 14.8 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Wendy

Wendy Collins

Job Title: Home Manager

Meet Wendy, our Home Manager at Westview Lodge Care Home in Hartlepool. Wendy has worked in social care for over 30 years and has attained her NVQ Level 5.


Wendy joined Westview Lodge six years ago.


Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.