Ample on site parking.
Westview Lodge Care Home has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Westview Lodge Care Home has 89 reviews.
Review from Ian L (Friend of Resident) published on 28 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Ian, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again, take care!
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Review from Esther B (Daughter of Resident) published on 28 September 2017
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Any problems are quickly resolved. As this is a relatively small care home, this ideally suited my mother's needs.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Esther, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We hope to see you soon. Take Care!
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Review from Stella H (Resident) published on 25 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Stella, for sharing your experience of Westview Care Home. We really appreciate you taking the time to let us know how we are doing. Have a fantastic day!
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Review from Leondard S (Son of Resident) published on 25 September 2017
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Also my sister takes my mam's washing home to do, due to items of clothing going missing.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Leondard, we appreciate you taking the time to give us feedback at Westview Lodge Care Home. All of our staff are committed to providing the best possible care experience for all of our residents. We are sorry to hear that there have been some areas where you have not been satisfied. Please contact the Home Manager who would welcome the opportunity to address your points in more detail. Thanks again and have a wonderful day!
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Review from Alan D (Son of Resident) published on 25 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Alan, for your kind comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Margaret H (Sister of Resident) published on 8 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Margaret, for your comments about your experience at Westview Lodge Care Home and the staff. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care your sister receives. You are always welcome at Westview Lodge and there will always be a cup of tea ready for you!
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Review from Mary F (Resident) assisted by family/friend published on 8 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home
Thank you, Mary, for your comments about your recent experience at Westview Lodge Care Home. We are happy to hear you are enjoying our activities at the home and we appreciate your kind words about the staff who work here. It is rewarding to have their hard work recognised. We are lucky to have you as part of the family here at Westview Lodge.
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Review from Stephen L (Son of Resident) published on 12 January 2016
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Review from Joseph B (Relative of Resident) published on 1 December 2015
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The Review Score of 9.5 (9.514) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.703 for Westview Lodge Care Home is calculated as follows: ( (107 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 138 Ratings = 4.703
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.811 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 12 Positive Reviews ÷ 14.8 = 0.811
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jul 2022
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Job Title: Home Manager
Meet Wendy, our Home Manager at Westview Lodge Care Home in Hartlepool. Wendy has worked in social care for over 30 years and has attained her NVQ Level 5.
Wendy joined Westview Lodge six years ago.
Job Title: The Care Team
Meet our care team at Westview Lodge.