Mams care is excellent, she is happy here. The staff are excellent.
M H (Son of Resident)
Guisborough Manor is a fantastic place. Clean and tidy. Staff are wonderful, kind and caring.
G A (Daughter of Resident)
Right from day one the staff have been excellent, caring, and professiona
Robert M (Son-in-law of Resident)
Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
There is ample free parking on site.
Guisborough Manor has a Review Score of 9.6 (9.566) out of 10, based on 12 reviews in the last 2 years. Over all time Guisborough Manor has 85 reviews.
Review from A B (Daughter of Resident) published on 31 October 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are pleased to hear that the staff at Guisborough Manor Care Home have been supportive with organising calls so you can see and talk to your mum.
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Review from C H (Son of Resident) published on 18 October 2024
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are pleased to hear that your mother and the staff had a great relationship and that she was treated with dignity and care.
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Review from M S (Resident) published on 16 July 2024
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are happy to hear that the staff have provided good care to you and you have enjoyed your time at Guisborough Manor.
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Review from E M (Friend of Resident) published on 16 July 2024
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are happy that the staff at Guisborough Manor are very welcoming and pleased it has a homely feel.
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Review from M F (Daughter of Resident) published on 27 June 2024
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are pleased that you were happy with the care your Dad received at Guisborough Manor, the support you received as a family and that any issues you had were resolved quickly. We are currently making improvements within the home, which has included decorating and new furniture. We're sorry for the loss of your Dad, our sincerest condolences.
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Review from J C (Daughter of Resident) published on 25 June 2024
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4.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are happy that your mam is receiving first-class care at Guisborough Manor and the staff show you kindness and respect. We are also pleased to hear that you know your mam is being looked after and is safe which helps you cope with your daily life.
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Review from S P (Daughter-in-law of Resident) published on 30 May 2024
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3.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your review and feedback. We are glad that your Mother-in-law enjoyed socialising with other residents living at Guisborough Manor and that the staff were friendly and helpful and that she is happy to stay with us for respite in the future. We are fully committed to ensuring we provide person-centred care and that as much as possible individual choices and wishes are provided for and have taken all of the feedback onboard and shared it with the onsite management team at Guisborough Manor. We always advise that any concerns, however small should be raised with the onsite team as soon as possible so we can rectify them immediately and have noted the additional information you have provided about trifles, doughnuts and hot milk for breakfast cereal ready for the next period of respite. We are listening and are committed to getting it right first time.
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Review from C H (Daughter of Resident) published on 15 May 2024
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you so much for your kind review; we're really pleased that you were happy with the care your father received at Guisborough Manor and that the staff were kind, compassionate and caring. We're sorry for the loss of your father, our sincerest condolences.
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Review from M H (Son of Resident) published on 29 August 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you very much for your kind review, we're very pleased that you're happy with the care your mam is receiving at Guisborough Manor and that you are always made to feel welcome when visiting.
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Review from G A (Daughter of Resident) published on 2 August 2023
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5.0 out of 5
Reply from Keith Milton, CEO at Guisborough Manor
Thank you very much for your kind review, we're very pleased that you're happy with the care we provide.
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Review from Graham W (Son of Resident) published on 11 April 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thanks for your feedback, Graham, we're really pleased that your mam is happy and content at Guisborough Manor and that you are happy with the care she is receiving.
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Review from Gillian M (Daughter of Resident) published on 11 April 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thanks for your feedback, Gillian, we're really pleased that you have seen a huge difference in your mum and that she is happy and feels at home at Guisborough Manor.
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Review from Andrea G (Daughter-in-law of Resident) published on 16 March 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thanks for your feedback, Andrea. We're really pleased that you are happy with the care your mum and dad are receiving at Guisborough Manor Care Home.
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Review from Michele M (Daughter of Resident) published on 21 February 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thanks for your feedback, Michele, we're really pleased that you and your mum are happy with the care your mum receives and the facilities within the home.
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Review from Robert M (Son-in-law of Resident) published on 21 February 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thanks for your feedback, Robert, we're really pleased that you and your mother-in-law are happy with the care she is receiving at Guisborough Manor.
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Review from Rob H (Son of Resident) published on 6 February 2023
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5.0 out of 5
Reply from Keith Milton, CEO at Guisborough Manor
Thanks for your feedback, Rob, we're really pleased that you were happy with the care we provided and it was a privilege to help your family. We're sorry for the loss of your mam, our sincerest condolences.
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Review from June H (Niece of Resident) published on 6 February 2023
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4.0 out of 5
Reply from Keith Milton, CEO at Guisborough Manor
Thank you for your feedback, June. It is really important to us and it was a privilege caring for your auntie.
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Review from Valerie D (Daughter of Resident) published on 25 January 2023
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1.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
We provide care and support to 62 people with a wide range of needs, including physical disability, long term conditions and dementia. We have a great reputation locally and with the local authority and NHS Trust. We have a 5 star rating with environmental health, high standards of cleanliness and work closely with the infection, prevention and control team to ensure these are maintained, and is rated CQC Good. In a recent family and friends survey Guisborough Manor was rated as 4.2 stars out of 5, 87% would recommend Guisborough Manor to friends and family, 87% stated there was a warm and welcoming atmosphere and 83% said they were happy with the care and support provided to their loved one. Importantly, 83% felt that the management team listened to them and acted on any concerns they raised. We pride ourselves on individualised, person centered care and supporting residents to live well in the way that is important to them.
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Review from Helene C (Daughter-in-law of Resident) published on 30 November 2022
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4.0 out of 5
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Review from Paul W (Son-in-law of Resident) published on 23 March 2022
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5.0 out of 5
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The Review Score of 9.6 (9.566) out of 10 for Guisborough Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Guisborough Manor is calculated as follows: ( (107 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 140 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.873 Points relating to the number of positive Reviews for Guisborough Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.
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Job Title: Registered Manager
Joined: 2019
Alison's career started as a student nurse at Scarborough General Hospital before moving into adult social care after leaving college. Alison explains "I think care was always a part of my childhood, I don’t think I can remember a time when it wasn’t . My nana lived with my family and my mum cared for her throughout the latter stages of her life. I completed my school work experience at the Stead Memorial Hospital and I continued as a volunteer when my placement finished . The staff there were fantastic and allowed me to participate in lots of duties. This was what I wanted, this was what I needed to do. I wanted to make people smile when they felt sad, laugh when they felt like crying, comfort them when they were in pain, listen when they needed to speak and speak for them when they no longer could. This was and still is my purpose." Alison has been the registered manager at Guisborough Manor since February 2019. She is proud of attaining her NVQ 5 In Leadership and Management for Health and Social Care which enables her to support and mentor current and future care staff to enrich the lives of the residents in our care. When asked about her vision for Guisborough Manor, Alison says "Guisborough Manor is not just a care home, it is “Your home” as soon as you walk through the door. From the subtle décor to the panoramic views, the fabulous care staff to the tasty delights that come from our kitchen. This is how I want our home to continue, making our ladies and gentlemen feel valued, supported, safe, loved and cared for to the highest level."
Job Title: Deputy Manager
Joined: 2020
Alishia has gained over 15 years’ experience in providing care and support to older people, helping to enrich their lives in every stage of her career. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents. Alishia has gained her level 5 in health and social care management, previously being a care home manager herself. Alishia has been deputy manager at Guisborough Manor since October 2020 although she says it feels like she has been a part of the home forever. Alishia extends her caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home. She also works hard to arrange events and activities and is always keen to include the local community in life at St Martins Care. When asked what she enjoys most about her role, Alishia remarked, “I love seeing the residents and their loved one smile, laugh, feel confident and cared for. I'm very proud to be leading a team from strength to strength and seeing them flourish and grow. I believe that the best care involves giving the greatest of yourself to each and every resident, and ensuring our staff feel valued and appreciated."
