Mams care is excellent, she is happy here. The staff are excellent.
M H (Son of Resident)
Guisborough Manor is a fantastic place. Clean and tidy. Staff are wonderful, kind and caring.
G A (Daughter of Resident)
Right from day one the staff have been excellent, caring, and professiona
Robert M (Son-in-law of Resident)
Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
There is ample free parking on site.
Guisborough Manor has a Review Score of 9.6 (9.566) out of 10, based on 12 reviews in the last 2 years. Over all time Guisborough Manor has 85 reviews.
Review from Angela D (Stepdaughter of Resident) published on 23 March 2022
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5.0 out of 5
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Review from Evelyn C (Wife of Resident) published on 22 March 2022
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5.0 out of 5
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Review from Graham H (Son of Resident) published on 18 March 2022
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Overall Experience
4.0 out of 5
Reply from Keith Milton, CEO at Guisborough Manor
Thank you very much for your feedback which is much appreciated. You will appreciate that the Covid questionnaires had to be put in place quickly and have changed frequently with changing Government guidance. However, like you, we think things can be done better and we are about to invest in an electronic visitor system in all our homes. We have also just invested significantly in new furniture in the home but we'll look again after your comment to see if there's more we can do. Thank you again and we appreciate the overall 4/5 star review you have provided.
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Review from George H (Husband of Resident) published on 10 March 2022
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5.0 out of 5
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Review from Rohith N (Day Care) published on 5 February 2021
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5.0 out of 5
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Review from Stephen M (Grandson of Resident) published on 5 October 2020
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2.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
St Martins Care and Guisborough Manor are committed to delivering high quality person centred care in a ‘home from home’ environment. We fully investigate and respond to all concerns and complaints and take action if required working in partnership with the Local Authority, CQC, CCG and the Safeguarding team. We work closely with the relatives of Guisborough Manor and regard them as key partners in the care of their loved ones.
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Review from V L (Daughter of Resident) published on 3 August 2020
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4.0 out of 5
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Review from Kay S (Daughter of Resident) published on 21 July 2020
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5.0 out of 5
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Review from Ian T (Son of Resident) published on 21 July 2020
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5.0 out of 5
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Review from D F (Son-in-law of Resident) published on 21 July 2020
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5.0 out of 5
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Review from Helen G (Power of Attorney of Resident) published on 15 July 2020
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5.0 out of 5
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Review from Suzanne C (Friend of Resident) published on 27 February 2020
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5.0 out of 5
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Review from R M (Respite Resident) published on 26 February 2020
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5.0 out of 5
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Review from Ivy B (Daughter of Resident) published on 17 February 2020
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5.0 out of 5
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Review from A O (Friend of Resident) published on 31 October 2019
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5.0 out of 5
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Review from C C (Granddaughter of Resident) published on 3 September 2019
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5.0 out of 5
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Review from Geoffrey S (Son of Resident) published on 30 August 2019
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5.0 out of 5
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Review from Kathryn D (Granddaughter of Resident) published on 30 August 2019
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5.0 out of 5
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Review from Jacky P (Daughter of Resident) published on 13 August 2019
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5.0 out of 5
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Review from Christine P (Niece of Resident) published on 23 July 2019
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5.0 out of 5
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The Review Score of 9.6 (9.566) out of 10 for Guisborough Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Guisborough Manor is calculated as follows: ( (107 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 140 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.873 Points relating to the number of positive Reviews for Guisborough Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.
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Job Title: Registered Manager
Joined: 2019
Alison's career started as a student nurse at Scarborough General Hospital before moving into adult social care after leaving college. Alison explains "I think care was always a part of my childhood, I don’t think I can remember a time when it wasn’t . My nana lived with my family and my mum cared for her throughout the latter stages of her life. I completed my school work experience at the Stead Memorial Hospital and I continued as a volunteer when my placement finished . The staff there were fantastic and allowed me to participate in lots of duties. This was what I wanted, this was what I needed to do. I wanted to make people smile when they felt sad, laugh when they felt like crying, comfort them when they were in pain, listen when they needed to speak and speak for them when they no longer could. This was and still is my purpose." Alison has been the registered manager at Guisborough Manor since February 2019. She is proud of attaining her NVQ 5 In Leadership and Management for Health and Social Care which enables her to support and mentor current and future care staff to enrich the lives of the residents in our care. When asked about her vision for Guisborough Manor, Alison says "Guisborough Manor is not just a care home, it is “Your home” as soon as you walk through the door. From the subtle décor to the panoramic views, the fabulous care staff to the tasty delights that come from our kitchen. This is how I want our home to continue, making our ladies and gentlemen feel valued, supported, safe, loved and cared for to the highest level."
Job Title: Deputy Manager
Joined: 2020
Alishia has gained over 15 years’ experience in providing care and support to older people, helping to enrich their lives in every stage of her career. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents. Alishia has gained her level 5 in health and social care management, previously being a care home manager herself. Alishia has been deputy manager at Guisborough Manor since October 2020 although she says it feels like she has been a part of the home forever. Alishia extends her caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home. She also works hard to arrange events and activities and is always keen to include the local community in life at St Martins Care. When asked what she enjoys most about her role, Alishia remarked, “I love seeing the residents and their loved one smile, laugh, feel confident and cared for. I'm very proud to be leading a team from strength to strength and seeing them flourish and grow. I believe that the best care involves giving the greatest of yourself to each and every resident, and ensuring our staff feel valued and appreciated."
