Guisborough Manor

Woodhouse Triangle, Middlesborough Road, Guisborough TS14 6QU
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9.6 85 Reviews
  • Guisborough Manor, Guisborough
Guisborough Manor is a purpose-built residential care home in the market town of Guisborough. It is a beautiful, welcoming environment with a dedicated team providing high quality care and support. Guisborough Manor is committed to enabling residents to live well and encourages independence and choice, in a home from home environment.

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Care Provided by Guisborough Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Corner (Registered Manager)
  • Admission Criteria
    • Referrals from local authority, NHS, community and self funders accepted.
    • Ages 40+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Guisborough Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,167
    • Self-Funded Residential Dementia Care from £1,228
    • RESPITE Self-Funded Residential Care from £1,167
    • RESPITE Self-Funded Residential Dementia Care from £1,228

  • Accommodation
    The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


    Facilities
    The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
  • (these prices are only a guideline, please contact Guisborough Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.


    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.


    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.


  • Parking

  • There is ample free parking on site.


Guisborough Manor Reviews (85)

Total of 85, showing 61-80
9.6

Guisborough Manor has a Review Score of 9.6 (9.566) out of 10, based on 12 reviews in the last 2 years. Over all time Guisborough Manor has 85 reviews.

Overall Experience

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Date Published

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Review from Ian F (Son-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother-in-law last week to celebrate her 94th birthday. I was pleased to see that she has settled in and integrated with the occupants and staff. Her health has improved and she is also taking part in events and activities in the home. She does complain that the food is rather boring and
bland, however, she has gained weight and is drinking more liquids. She is safe and secure and well looked after, this at her age is most important.

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Review from Brenda F (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my family visited our mother on April 4th for her 94th birthday and were looked after extremely well by all the staff, made very welcome and given tea/coffee/biscuits. Our mother has been a resident here for 1 year and the difference in her overall health has been incredible! She has put
on weight and is living her life instead of just surviving in her own bungalow! She feels safe and well cared for, which is a great relief to us all!

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Review from Y P (Friend of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time we have visited our neighbour, the home has been extremely inviting. She is looking very healthy and well cared for.

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Review from J S (Resident) assisted by family/friend published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and comfortable. I also feel very safe. I don't feel that they can improve on anything as it is already in place.

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Review from P S (Daughter-in-law of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent standard of support and care provided by very friendly staff. All rooms were well furnished and decorated to a high standard.

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Review from T C (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Guisborough Manor since 2009. During her time there she has been very settled and secure and has built strong bonds and trusting relationships with the carers and staff as well as some of the other residents. Her quality of life has definitely improved since becoming a resident as she
feels very included in the community of the home, safe with the people around her and in the warm and caring environment.

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Review from G J (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly, supportive caring environment and staff who do all they can to make residents comfortable, safe and appreciated.

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Review from Michael P (Husband of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident on Hillview Floor for about 16 months. In that time she has settled in very well and is well cared for. This makes the family and I so relieved with this result. Each time I visit, my wife is always smiling and happy and has a good relationship with all the staff. As a visitor,
I am always made welcome by management and all the rest of the staff alike. I think everyone does a marvellous job.

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Review from D M (Daughter of Resident) published on 13 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly plenty to do throughout December. We are welcome at any time. The staff try to answer any questions right away or will ask the management.

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Review from J B (Daughter of Resident) published on 13 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming on arrival. Seasonal displays/arrangements changed regularly. Clean and tidy at all times. Always seem to be decorating somewhere. All residents are treated the same no matter what their individual needs may be.
Many activities where all are encouraged to participate. For a patient who
never wanted to into a "home" to one who loves living there and is thriving in all ways.

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Review from Mike G (Son of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After hearing some horror stories of care given in care homes, it was with an element of concern when my mother was required to go into care. However, the care given to her was of the highest standard. Though professional standards have to be maintained, staff provide bespoke care that meets individual
requirements. They also have the ability to keep bringing humour and enjoyment with an element of satire into the care home. This making it a very relaxed and pleasant place to live and visit, allowing all parties to feel part of an extended family.

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Review from Jane J (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, supportive staff who went the extra mile to ensure that my mum was made to feel welcome on her admission to Guisborough manor, and who supported me through a difficult period to arrange emergency placement. My mum is happy and settled after just a few days and says everyone there is wonderful,
which means that as a family we can relax, knowing Mum is happy, safe and well cared for.

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Review from M B (Relative of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relaxed atmosphere, welcoming and supportive staff - always willing to help both patient and visitor. High standard of caring. A well managed home - always clean and bright.

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Review from John T (Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Guisborough Manor for short-term respite in July, I then returned home, unfortunately, the cancer became more aggressive and my general health declined and it was necessary for me to again return to Guisborough Manor. I was delighted and very fortunate to be able to return to Guisborough Manor,
where the staff are most welcoming and treat each resident as an individual. I would recommend the home to all my friends and family.

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Review from Michelle S (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Guisborough Manor for just over a year.
She has dementia and is cared for upstairs.
Accepting that a loved one needs full-time care is a very difficult process for relatives and we found the staff at Guisborough Manor to be very sensitive to the needs of my mum and our
whole family.
The staff are very caring and attentive and always showed a very individualised approach to caring for the residents. I would have no hesitation to recommend this home.

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Review from Heather C (Daughter-in-law of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Guisborough Manor is an excellent care home. The standard of care is very high and all staff are extremely professional - they are very caring and nothing is too much trouble for them. The residents are all treated with dignity and respect which is very important. The staff are always
on hand if someone is in distress and they are very patient and understanding when trying to settle anybody who is upset. I know that my mother-in-law is getting the best possible care and it certainly takes the pressure off our family knowing she is being well looked after. I can't praise the staff and management enough. They do a fantastic job in sometimes difficult circumstances. Well done to all of them!

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Review from Jan G (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? The only thing I can say is Brilliant! The staff are amazing, so friendly and professional. My mum could not be living in a better place, looked after 24/7 with the utmost care. I as a daughter was worried thinking it should be me looking after my mum. But Guisborough Manor have taken
any worries away. My mum is happy and safe.
Not mentioning the activities just wonderful, outings, sing songs, pampering, hairdresser, shows. Something going on all the time. A wonderful care home for both dementia residential care.

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Review from R G (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it is early days as my mother only moved in March 2017, she seems to have settled in well.
She is still confused about some aspects of her life, she is now much happier. Her care is very good and is now enjoying the activities due to the entertainment manager starting at the beginning of May.
When
we visit, we find all the staff very happy and helpful.
Her only problem is weight loss and her lack of appetite, which has been addressed with protein supplements.
Overall, we are very pleased with mum's progress and are content that she is in good hands.

Reply from Donna Wass, Manager at Guisborough Manor

Our activity coordinator commenced employment on 02/05/17 and has introduced a full range of activities for all our residents, this has been a great success and we are receiving good feedback from all our residents. We hope mum continues to enjoy all the new activities that are planned.


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Review from T S (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing on behalf of my Mam who spent 2 weeks in Guisborough Manor on respite care. Mam has dementia and still lives at home with her husband - both are elderly. I found the staff very attentive, her room was basic but I noticed other long-stay residents had some home furnishings in their rooms.
There's three rooms plus a dining room for the residents to sit in. Two of the rooms with a TV in so plenty of places to sit. Loved the idea of original brightly painted front doors on each bedroom. The activities co-ordinator was amazing and had a lovely friendly approach with the residents. The staff were very helpful and were there for me as well as Mam. I found comfort in knowing she was safe, warm and well fed.

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Review from Kathleen B (Sister of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lived at Guisborough Manor from July 2011 until March 2017 when she died. When she was fairly independent the staff supported her to live the lifestyle she had enjoyed at her own bungalow, including going to bed at 11pm!. She and family were able to come and go freely and we often took Indian
meals, fish and chips or treats from Sainsbury's in for her to enjoy with her wine from the small fridge in her room.
She chose not to join in the activities organised within the home but they are certainly extensive, including outings for meals etc.
Last summer, after being diagnosed with cancer and spending 3 weeks in hospital we were unsure whether the staff could look after her at Guisborough Manor. However, they ensured us that they could, and would, and indeed they cared for her, as well as she could have been looked after anywhere.
She regarded Guisborough as her 'home' and wanted to stay there, amongst the staff who became her friends, until she died.
With the assistance of the local surgery doctors and district nurses, the staff did a superb job in looking after all her needs.
Well done Guisborough Manor!

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Guisborough Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Guisborough Manor is calculated as follows: ( (107 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 140 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.873 Points relating to the number of positive Reviews for Guisborough Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 11 Positive Reviews ÷ 12.6 = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 25 Feb 2025

We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.


Awards / Recognitions (3)

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Meet the Team (2)

Alison

Alison Corner

Job Title: Registered Manager

Joined: 2019

Alison's career started as a student nurse at Scarborough General Hospital before moving into adult social care after leaving college. Alison explains "I think care was always a part of my childhood, I don’t think I can remember a time when it wasn’t . My nana lived with my family and my mum cared for her throughout the latter stages of her life. I completed my school work experience at the Stead Memorial Hospital and I continued as a volunteer when my placement finished . The staff there were fantastic and allowed me to participate in lots of duties. This was what I wanted, this was what I needed to do. I wanted to make people smile when they felt sad, laugh when they felt like crying, comfort them when they were in pain, listen when they needed to speak and speak for them when they no longer could. This was and still is my purpose." Alison has been the registered manager at Guisborough Manor since February 2019. She is proud of attaining her NVQ 5 In Leadership and Management for Health and Social Care which enables her to support and mentor current and future care staff to enrich the lives of the residents in our care. When asked about her vision for Guisborough Manor, Alison says "Guisborough Manor is not just a care home, it is “Your home” as soon as you walk through the door. From the subtle décor to the panoramic views, the fabulous care staff to the tasty delights that come from our kitchen. This is how I want our home to continue, making our ladies and gentlemen feel valued, supported, safe, loved and cared for to the highest level."


Alishia

Alishia Coates

Job Title: Deputy Manager

Joined: 2020

Alishia has gained over 15 years’ experience in providing care and support to older people, helping to enrich their lives in every stage of her career. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents. Alishia has gained her level 5 in health and social care management, previously being a care home manager herself. Alishia has been deputy manager at Guisborough Manor since October 2020 although she says it feels like she has been a part of the home forever. Alishia extends her caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home. She also works hard to arrange events and activities and is always keen to include the local community in life at St Martins Care. When asked what she enjoys most about her role, Alishia remarked, “I love seeing the residents and their loved one smile, laugh, feel confident and cared for. I'm very proud to be leading a team from strength to strength and seeing them flourish and grow. I believe that the best care involves giving the greatest of yourself to each and every resident, and ensuring our staff feel valued and appreciated."