Cleveland View

Cargo Fleet Lane, Middlesbrough TS3 8NN
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9.1 22 Reviews
  • Cleveland View, Middlesbrough
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Care Provided by Cleveland View

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jennifer Symmonds (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Cleveland View Reviews (22)

Total of 22, showing 1-20
9.1

Cleveland View has a Review Score of 9.1 (9.108) out of 10, based on 8 reviews in the last 2 years. Over all time Cleveland View has 22 reviews.

Overall Experience

  • 16
  • 4
  • 2
  • 0
  • 0

Date Published

22
2
2
8
14

Review from Aubrey J (Son of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience this is a first class home. All the management and staff are first class and couldn't be better. My mother loves it here and that is all I want.

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Review from B J (Daughter-in-law of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very clean and the staff are always working hard, they never seem to stop working. I don't think they could do any more for my mother in law. All her needs are taken care for by the home. We couldn't as for better.

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Review from C R (Niece of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff are amazing in their care towards our uncle. He is 100% cared for by dedicated and professional staff who are so welcoming and supportive when we visit. Special thank you to the admin officer too.

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Review from S D (Brother-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. Information supplied to me is clear. The staff are always friendly and professional. My brother-in-law has settled well and his needs are met. The room and corridors are always clean and well looked after.

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Review from Dorothy C (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for all the support you give my husband. I appreciate everything you do for him, and I'm so glad he has settled into the routine. Can't thank you enough.

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Review from Peter F (Brother of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful with my brother who is a different person at times with his illness. They will help him when he needs it and always comment to me about him being the joker he is.

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Review from Victoria Margaret C (Niece of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle needed twenty-four hour care and had complex mental health needs re dementia. The staff are so great, he was able to be managed on the residential not the Emi unit to make his life there easier for him. I can't thank their staff enough. The deputy manager is outstanding and has every inch of
my uncle's life at the heart of her organisation. So grateful.

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Review from D R (Daughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Cleveland View care home since August 2022 until he passed away recently, even though he had lewy body dementia and sometimes his behaviour could be quite challenging, he was treated with the utmost care and compassion by all who looked after him, the staff were all lovely and
welcoming, and it was a comfort to all of us to know he spent his last days here and was treated with respect and dignity

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Review from Marie K (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was a resident at Cleveland View for just over two years. He initially stayed for four weeks while recovering from a long stay in hospital. Our dad told us that he felt safe at Cleveland View. This was so reassuring to us as we had been concerned about him living on his own, as we could not
be there 24 hours a day. All of the staff from managers to care staff to cleaners were brilliant. The care given to our dad was fantastic, all of his medical and care needs were met to a high standard. Staff were always cheerful, encouraging him to take part in activities and social events. He loved going on outings such as the beach and joining in activities such as the sing-a-long in the care home. At the end of the four weeks we spoke to him and staff at the care home about the possibility of staying as a resident. Our dad was happy to stay and often commented the staff and friends he made felt like being part of a bigger family. Staff were also helpful in supporting us when needed.

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Review from Bruce (Son of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home. My mother was extremely well looked after by all the staff and she really enjoyed living there. The staff were kind , caring and professional always ready to find time.

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Review from Pauline W (Friend of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say to all of Cleveland View care home staff - from managers, deputy managers, senior care staff, care workers, domestic staff, laundry staff, kitchen staff and to all other staff to whom I have not mentioned - well done for all the hard work you give within
your own role. I would also like to say that I have bonded with each and every one in Cleveland View in my own little way. Thank you for all your hard work.

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Review from D P (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been living here since 2016 - he has been diagnosed with vascular dementia. We chose this home based on the caring and empathetic staff during our visit. The staff give us a great sense of security and trust and look after my dad as we would at home. The staff have a great work ethic and
are always happy to help.

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Review from Sheila M (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam seems happy in the care home and likes most of the staff. Things could be a lot better as they need more staff. The administrator is very good as is the senior nurse.

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Review from Stephen A (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very supportive. The room is clean and to a good overall standard. I feel my mam is safe and is treated with dignity. All concerns are dealt with immediately.

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Review from Janet W (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Cleveland View for a while now and I am happy with his placement. Staff are fantastic and all his needs are met. Nothing is an issue if something needs doing, staff don't hesitate to do it. They are always happy and helpful and this reflects on other residents positively.

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Review from T F (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found staff to be friendly and helpful and always happy to go the extra mile. My dad always compliments how good the food is especially his Sunday lunch which he always looks forward to. The administrator helped sort my finances out which we, as his daughters, were over the moon about.

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Review from Jeanne B (Granddaughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Can't really comment as not a regular visitor, but my Nana is happy and loves the staff.

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Review from J U (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been admitted to Cleveland View home for two years now. The staff always have my husbands need as priority. I am very reassured when I leave him on an evening that he is safe and happy which means the world to me. The staff make me feel at home and understand when he is not well. I am
very thankful to them.

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Review from S M (Granddaughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who are always willing to help when needed.
My grandad has settled well into the home due to all staff and management and is really happy to sit with others both in the lounge and smoke room. Would definitely recommend the home to others.

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Review from Harry A (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Speaking on behalf on my mother, the care home seems to be taking extremely good care of her in her time of need.

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Current Review Score: 9.1 (9.108)

Overview of Review Score

The Review Score of 9.1 (9.108) out of 10 for Cleveland View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Cleveland View is calculated as follows: ( (63 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 92 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Cleveland View is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Cleveland View

What types of Care is Cleveland View registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cleveland View provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Cleveland View have?

There are 60 Single Rooms.

What are the Facilities & Services at Cleveland View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cleveland View to the centre of Middlesbrough?

2.0 mile(s) as the crow flies, distance by road may be significantly further.