Cleveland View Reviews (24)
Cleveland View has a Review Score of 9.5 (9.549) out of 10, based on 10 reviews in the last 2 years. Over all time Cleveland View has 24 reviews.
Review from S M (Granddaughter of Resident) published on 2 November 2018
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Overall Experience
5.0 out of 5
My grandad has settled well into the home due to all staff and management and is really happy to sit with others both in the lounge and smoke room. Would definitely recommend the home to others.
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Review from Harry A (Son of Resident) published on 2 November 2018
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Overall Experience
4.0 out of 5
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Review from Michelle W (Daughter of Resident) published on 24 October 2018
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Overall Experience
4.0 out of 5
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Review from Pauline B (Sister of Resident) published on 13 September 2017
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Overall Experience
5.0 out of 5
Reply from Howard Emanuel, Regional Manager at Cleveland View
Pauline, thank you for your review. We are delighted that you are happy with your brothers care. See you soon.
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Overview of Review Score
The Review Score of 9.5 (9.549) out of 10 for Cleveland View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Cleveland View is calculated as follows: ( (87 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 116 Ratings = 4.716
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.833 Points relating to the number of positive Reviews for Cleveland View is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
