Dalby Court Residential Care Home

1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE
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9.5 92 Reviews
  • Dalby Court Residential Care Home, Middlesbrough
Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, which can be booked in advance.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to be truly happy and fulfilled – a sense of security, achievement, belonging, continuity, significance and purpose. They work closely with residents, to help them to achieve their goals.

Activities are a huge part of life in the home. The maintenance man is part of a male voice chair so, inspired by some of the residents who shared his passion for music, he started the home’s own choir!

There is a salon for those who like a spot of pampering, and the home, which is run by leading not-for-profit care provider Sanctuary Care, has its own bar, the Coulby Inn. Residents enjoy games and quizzes with their favourite tipple. The room can also be used for private family celebrations.

The beautiful, large gardens are the perfect spot to relax with loved ones, who are welcome to visit at any time. Surrounded by wheelchair- friendly pathways, they are bursting with flowers and have a central water feature.

The residents enjoy afternoon tea in the gardens, with home-baked cakes served daily. And all the food is home-cooked by the home’s chef, who makes everything from roast dinners with all the trimmings, to the residents’ firm favourite – fish and chip Friday! The residents are also involved in their ‘Grow Your Own Way’ project, nurturing produce from seed, which will be used by the chef!

And there are so many other activities to enjoy, from musical performances and animal visits, to community trips, church services, gentle exercise sessions and gardening.

There are relaxing lounges and dining rooms, as well as a quiet lounge and conservatory and spacious, beautifully decorated bedrooms.

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Care Provided by Dalby Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Maughan (Home Manager)
  • Admission Criteria
    • Social Worker
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Dalby Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,087
    • RESPITE Self-Funded Residential Care from £1,087

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1087 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Dalby Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Car park onsite


Dalby Court Residential Care Home Reviews (92)

Total of 92, showing 21-40
9.5

Dalby Court Residential Care Home has a Review Score of 9.5 (9.462) out of 10, based on 27 reviews in the last 2 years. Over all time Dalby Court Residential Care Home has 92 reviews.

Overall Experience

  • 49
  • 35
  • 6
  • 1
  • 1

Date Published

92
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11
27
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Review from Edgar M (Respite Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I praise and commend Dalby Court Residential Care Home. Its staff are caring, the accommodation is very comfortable and the meals excellent. The staff deserve special commendation for their very caring attitude. One 'grumble' however: response time, during the day, to the call button is often very long.
The blame for this, however, lies not with the staff, but with the shortage of them. Their very caring attitude is maintained, despite this shortage, and, no doubt, low wage. I found my stay was made very tolerable thanks to their kindness and attention.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for your review. It is wonderful to hear that you enjoyed your stay with us at Dalby Court. We take your feedback seriously, so I will be sure to pass this on to our manager. Best wishes.


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Review from Liz D (Wife of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my husband. We were devastated when we could no longer care for him at home as his condition deteriorated and can't believe how fortunate we've been to have him so well looked after in Dalby Court. The staff can't do enough for us or him. A huge thank you to every single member
of staff from domestics, laundry staff, chefs, carers, team leaders and management. Every one of you does a fantastic job! We never thought we would be able to leave him in the care of anybody else, but we can kiss him goodnight without the guilt we felt, knowing he is so well looked after. We are forever grateful.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you for such a wonderful review. Our team at Dalby Court appreciate your kind words so much. It's so heartwarming to hear that you have peace of mind with your husband being in our care and that you no longer feel any guilt. Thank you. Best wishes.


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Review from Andrea M (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Spacious and welcoming home. We are always made to feel welcome and able to pop in and ring at any time. Dad is settled and extremely well cared for by the amazing staff. Nothing is too much trouble for them. Our numerous questions are always answered and our numerous requests are always dealt with
promptly. We could not think of a more special and caring environment for dad to be in. Dad is treated with the utmost respect and his dignity is always respected. Thank you.

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Review from A H (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been in Dalby Court for three and a half years and downstairs in the building for dementia residents for two and a half years. Well cared for, plenty of room to walk around. Caring staff and management. Clean and tidy, see cleaners around on visits. My mother's room is occasionally clean and
tidy too. Food always looks nutritious and healthy and appetising.

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Review from D D (Friend of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always appear friendly and helpful.

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Review from L G (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I was disappointed with the home in general My relative resided here for two years and despite raising my concerns, nothing really changed. Care was at best adequate but often my relative was unclean and appeared uncared for. Incidents occurred at times that made me question their safety. Activities
were fair. Communication between carers, management and relatives was poor, particularly in relation to health care. No information from the home was passed on to the relatives, even on enquiry. Often questions could not be answered and were not followed up. I would not generally recommend this home.

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Review from Ian M (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had a fall and broke his hip and was offered a place in Dalby Court to recuperate. We visited him every day for eight weeks and given the difficult circumstances he found himself in, the overall experience seemed to be excellent. The staff were extremely friendly, efficient and caring towards
Dad.
Getting the building temperature right for everyone must be difficult; but it was always very warm with the radiators on all the time, even with all the windows open. If the temperature could be lowered I’m sure it would benefit everyone and save money!

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Review from Christine N (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All kinds of activities are created for and engaged. The residents are asked their opinions about which activities they prefer, and care is taken to listen to them. In particular, the outing to the Unicorn Centre was informative and well-planned, the assistants knew all about their charges and named
each one and their characteristics. The place is well managed and very interesting and well worth a visit. We were also given tea and cakes and well taken care of. Future visits are going to be arranged and should be as successful as this!

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Review from G M (Son-in-law of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1 all of Dalby Court's staff made us all feel very welcome and made the transition from home to Dalby Court very smooth. Couldn’t think of a better place to look after my father-in-law and very grateful for everyone’s continued support with his care.

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Review from Colin B (Resident) assisted by family/friend published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted into respite care following time in hospital. I found the staff very caring, they were concerned for my comfort. All staff were very helpful in getting me back onto the road to recovery and helping me return home.

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Review from M M (Wife of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, nice and tidy place. The residents get well looked after. The place is always cleaned and they always have activities available for the residents and the staff are always very pleasant.

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Review from Charles P (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best staff. Take wonderful care of Mam. Hard-working. Very caring.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you for such a wonderful review for our home and team. We're so pleased to hear how happy you are with the care our team provide to your mum. Best wishes Fae


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Review from Philip L (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Mam several times a week. Each visit I find Mam to be comfortable, clean and fed. She always has a drink to hand as well. The staff always tell me how she has been that day and night, updating me on her moods, diet and general being.

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Review from John H (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful. The rooms are clean and tidy. Food plain.

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Review from D R (Resident) assisted by family/friend published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt well looked after in Dalby Court. The staff were very pleasant and caring. The food was lovely and there was a good choice. The room was small but I was only there temporarily and would have moved if I had stayed. I would like to thank the management and staff for their kindness and care.

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Review from B C (Respite Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Dalby Court after spending 17 weeks in hospital. I have absolutely no bad words for Dalby Court, it's excellent. The staff are brilliant and very helpful. I have also been having physiotherapy to get me back on my feet and to do everyday things. I am able to go back to my bungalow on Tuesday
3rd May. Thanks to all the help I have had. I am going to miss everyone. Once again, thank you, everyone!

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for your kind words and review! It is wonderful to hear how pleasant your stay was with us at Dalby Court and that you are now well and able to go home. Best wishes, Fae


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Review from D B (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken to Dalby Court for respite care following a short stay in hospital. From day one, we were delighted with the level of care she received.
The room was extremely comfortable and well equipped, and she was also able to enjoy the view out of the window. The food was very appetising
and helped with her recovery.
However, what made it so special was the level of care from the staff. Despite being busy, they were able to offer warmth and empathy and very practical solutions when my mother experienced the inevitable post-hospitalisation challenges.
What could have been a difficult time was made so much better by the dedication of the staff.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for taking the time to review our home and for your kind words! It is brilliant to hear how pleased you were with the care provided to your mother during her respite care break. Best wishes, Fae


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Review from S G (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother in respite care throughout a Covid restricted period which staff handled very well making us feel secure. We, therefore, were not seeing the home operating activities to their normal level. The staff and management provided care to the highest standard and although busy they answered queries
and helped us to adjust to a difficult period. Although Mam is now moving to a permanent home elsewhere, we would strongly recommend Dalby Court to other families, she was in a small room but would have been offered larger brighter rooms if she was to stay permanently.

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Review from T L (Sister of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is settling into the home now. I would like to commend all the staff for their commitment and hard work through Covid and the ongoing effects and unavoidable restrictions on what can be done and visiting etc. They are all working under pressure but do their best for each and every resident.
Now they are getting to know and understand my sister, things are going well, they are very patient and do their best for her and try to ensure she remains cheerful. We are looking forward to when more activities can resume (they still have Covid in the home) and when my sister can get out more.

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Review from G M (Friend of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-run home, especially during Covid. However, more activities are needed especially after lockdown!

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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Dalby Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Dalby Court Residential Care Home is calculated as follows: ( (187 Excellents x 5) + (93 Goods x 4) + (27 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 314 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalby Court Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Diane

Diane Maughan

Job Title: Home Manager

Joined: 1996

Home Manager Diane has provided high-quality care and support at Dalby Court for over 25 years and is passionate about enriching the lives of her residents each and every day.


Ged

Ged Kyle

Job Title: Maintenance Operative

Our amazing maintenance man Ged has worked at Dalby Court since it was built!


He has the voice of an angel and loves spending time singing with our residents.


"So many of them will know all the words – it just comes naturally to them,” he says.


“It’s fantastic therapy – I like to think that when I’m older people will be singing with me and encouraging me to sing. The staff love to get involved and it’s just very natural. I get such tremendous pleasure from it.”


Charlotte

Charlotte Atkinson

Job Title: Deputy Manager

Joined: 2010

I have worked at Dalby Court for 13 years. I like working at Dalby because I like to look after the residents and ensure their day-to-day needs are met.


Kerry

Kerry Jones

Job Title: Activities Coordinator

Joined: 2016

I love working at Dalby Court as our activities lead because I enjoy being with our residents and have a good rapport with them, they are like my family.


Carol

Carol Steel

Job Title: Ancillary Lead

Joined: 2003

Carol has worked with us at Dalby Court for over two decades now! She likes working as one team with her colleagues and making her residents smile each and every day.