Dalby Court Residential Care Home

1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE
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9.5 92 Reviews
  • Dalby Court Residential Care Home, Middlesbrough
Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, which can be booked in advance.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to be truly happy and fulfilled – a sense of security, achievement, belonging, continuity, significance and purpose. They work closely with residents, to help them to achieve their goals.

Activities are a huge part of life in the home. The maintenance man is part of a male voice chair so, inspired by some of the residents who shared his passion for music, he started the home’s own choir!

There is a salon for those who like a spot of pampering, and the home, which is run by leading not-for-profit care provider Sanctuary Care, has its own bar, the Coulby Inn. Residents enjoy games and quizzes with their favourite tipple. The room can also be used for private family celebrations.

The beautiful, large gardens are the perfect spot to relax with loved ones, who are welcome to visit at any time. Surrounded by wheelchair- friendly pathways, they are bursting with flowers and have a central water feature.

The residents enjoy afternoon tea in the gardens, with home-baked cakes served daily. And all the food is home-cooked by the home’s chef, who makes everything from roast dinners with all the trimmings, to the residents’ firm favourite – fish and chip Friday! The residents are also involved in their ‘Grow Your Own Way’ project, nurturing produce from seed, which will be used by the chef!

And there are so many other activities to enjoy, from musical performances and animal visits, to community trips, church services, gentle exercise sessions and gardening.

There are relaxing lounges and dining rooms, as well as a quiet lounge and conservatory and spacious, beautifully decorated bedrooms.

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Care Provided by Dalby Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Maughan (Home Manager)
  • Admission Criteria
    • Social Worker
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Dalby Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,087
    • RESPITE Self-Funded Residential Care from £1,087

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1087 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Dalby Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Car park onsite


Dalby Court Residential Care Home Reviews (92)

Total of 92, showing 41-60
9.5

Dalby Court Residential Care Home has a Review Score of 9.5 (9.462) out of 10, based on 27 reviews in the last 2 years. Over all time Dalby Court Residential Care Home has 92 reviews.

Overall Experience

  • 49
  • 35
  • 6
  • 1
  • 1

Date Published

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11
27
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Review from R B (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father did not spend long at Dalby Court as his health was declining so quickly. He was a resident for almost two months but spent some of that time in hospital. I found the staff to be caring and hard-working. Dad was not happy at having to live in a care home and was not easy to manage but I believe
he was looked after kindly and professionally. I was impressed by the manager and administrator, who communicated well with me and were particularly kind to my mother. His passing was handled sensitively and supportively.

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Review from J B (Wife of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write as the wife of a resident on the pathway and am impressed by the care and concern shown by all the staff and management, both to me and my husband. This is a difficult time but I am very grateful for all the support I am receiving and the love shown to my husband.

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Review from Aimee I (Granddaughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem to really care about the residents. Great management! It is really good to know your relative is well looked after. Any issues or concerns the family have are listened to and communication to the family is good.

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Review from Carol E (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the experience very good. I find the staff very friendly and helpful. Everything has gone very smoothly without a hitch. The home is very well run and I think my mum will be happy there. She has only been there a very short while but is settled.

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Review from D G (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been shown to my dad has been very good. He has recovered from a hospital visit and I believe that his recovery has been down to the care from all the staff.

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Review from P Q (Brother of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Alison H (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Dalby Court for a short time and I could not fault the care Mam has received. This has been highlighted since Mam has been placed on end of life where we are spending day and night at the home. The staff have been exceptional with our family, refreshments and ensuring we have everything
we need. Also, Mam's care is outstanding, nothing is a problem. Spending such long hours in the home has highlighted how hard the carers work and how compassionate and empathetic they are with all the residents.

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Review from Clare H (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the home for just over two years now. She came into the home in quite a sad state. The carers and other staff have brought Mam back to her normal self. She looks healthy and happy, above all she has made friends and is safe.

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Review from C N (Stepdaughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our step mum is very happy with her care and says the care workers/workers are pleasant and friendly. She seems to enjoy being in the care home, we have asked a few times if she would rather be in a care home closer to us as we live about six miles away, but it is a definite 'no'. So there's my review.
Keep up the good work, because we certainly couldn't do it. Last but not least the office staff are friendly and always willing to go that extra mile to help.

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Review from A C (Resident) assisted by family/friend published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and friendly. The home is very clean and the meals are satisfactory.

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Review from Keri H (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling experience for my father, his care needs are not met, multiple pressure sores, filthy room, food with little nutritional value, weight loss, and a massive decline, all in a three-week stay. Discovered on my first and only visit due to lockdown... apparently.
Needless to say, I'll be moving
the poor soul asap.

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Review from N A (Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with Dalby Court. The staff are very good and helpful.

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Review from John C (Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful.
Food is excellent.

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Review from K D (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful in helping Mum settle in and taking care of her; her needs and her preferences have been considered throughout, and there is genuine concern for her well-being. Can't praise the staff of Dalby Court enough for their support during a very difficult time.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for taking the time to review Dalby Court and for your kind words about our team - it is wonderful to hear your mum is now settled with us. Best wishes, Fae


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Review from Patricia H (Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been polite and helpful. The room and its facilities are excellent. Food is first-class (I will need to go on a diet!). Some new pillows would be an asset.

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Review from James H (Stepson of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, very professional staff.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for taking the time to review our home and for your kind words! They are so appreciated.


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Review from S L (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication can be improved. Activities also need to be put into place more often.

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Review from Rachel C (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum moved into the home following a hospital stay. I found all the staff to be kind and attentive to Mum but experienced problems getting through to staff to arrange visits and they are too busy to answer the door or spend time to answer my concerns. Mum's first room was poor standard, clean but
shabby. However, I was helped to find a much more pleasant room albeit quite plain. My main issue is that staff are very busy, I haven't seen any evidence of dementia-friendly activities but accept that Covid still restricts.

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Review from Ken T (Husband of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. All the staff are helpful and caring.

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Review from A B (Brother of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Under the current covid restrictions, which have been in place since my family member has been a resident within this care home. I can only base my review on telephone contact window visits and limited bubble visits. Overall, though limited contact, it has been pleasant and positive.

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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Dalby Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Dalby Court Residential Care Home is calculated as follows: ( (187 Excellents x 5) + (93 Goods x 4) + (27 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 314 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalby Court Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Diane

Diane Maughan

Job Title: Home Manager

Joined: 1996

Home Manager Diane has provided high-quality care and support at Dalby Court for over 25 years and is passionate about enriching the lives of her residents each and every day.


Ged

Ged Kyle

Job Title: Maintenance Operative

Our amazing maintenance man Ged has worked at Dalby Court since it was built!


He has the voice of an angel and loves spending time singing with our residents.


"So many of them will know all the words – it just comes naturally to them,” he says.


“It’s fantastic therapy – I like to think that when I’m older people will be singing with me and encouraging me to sing. The staff love to get involved and it’s just very natural. I get such tremendous pleasure from it.”


Charlotte

Charlotte Atkinson

Job Title: Deputy Manager

Joined: 2010

I have worked at Dalby Court for 13 years. I like working at Dalby because I like to look after the residents and ensure their day-to-day needs are met.


Kerry

Kerry Jones

Job Title: Activities Coordinator

Joined: 2016

I love working at Dalby Court as our activities lead because I enjoy being with our residents and have a good rapport with them, they are like my family.


Carol

Carol Steel

Job Title: Ancillary Lead

Joined: 2003

Carol has worked with us at Dalby Court for over two decades now! She likes working as one team with her colleagues and making her residents smile each and every day.