Dalby Court Residential Care Home

1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE
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9.5 95 Reviews
Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, which can be booked in advance.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to be truly happy and fulfilled – a sense of security, achievement, belonging, continuity, significance and purpose. They work closely with residents, to help them to achieve their goals.

Activities are a huge part of life in the home. The maintenance man is part of a male voice chair so, inspired by some of the residents who shared his passion for music, he started the home’s own choir!

There is a salon for those who like a spot of pampering, and the home, which is run by leading not-for-profit care provider Sanctuary Care, has its own bar, the Coulby Inn. Residents enjoy games and quizzes with their favourite tipple. The room can also be used for private family celebrations.

The beautiful, large gardens are the perfect spot to relax with loved ones, who are welcome to visit at any time. Surrounded by wheelchair- friendly pathways, they are bursting with flowers and have a central water feature.

The residents enjoy afternoon tea in the gardens, with home-baked cakes served daily. And all the food is home-cooked by the home’s chef, who makes everything from roast dinners with all the trimmings, to the residents’ firm favourite – fish and chip Friday! The residents are also involved in their ‘Grow Your Own Way’ project, nurturing produce from seed, which will be used by the chef!

And there are so many other activities to enjoy, from musical performances and animal visits, to community trips, church services, gentle exercise sessions and gardening.

There are relaxing lounges and dining rooms, as well as a quiet lounge and conservatory and spacious, beautifully decorated bedrooms.
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Care Provided by Dalby Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Maughan (Home Manager)
  • Admission Criteria
    • Social Worker
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Dalby Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,087
    • RESPITE Self-Funded Residential Care from £1,087

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1087 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Dalby Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Car park onsite


Dalby Court Residential Care Home Reviews (95)

Total of 95, showing 61-80
9.5

Dalby Court Residential Care Home has a Review Score of 9.5 (9.503) out of 10, based on 30 reviews in the last 2 years. Over all time Dalby Court Residential Care Home has 95 reviews.

Overall Experience

  • 52
  • 35
  • 6
  • 1
  • 1

Date Published

95
7
14
30
65

Review from Rachel C (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum moved into the home following a hospital stay. I found all the staff to be kind and attentive to Mum but experienced problems getting through to staff to arrange visits and they are too busy to answer the door or spend time to answer my concerns. Mum's first room was poor standard, clean but
shabby. However, I was helped to find a much more pleasant room albeit quite plain. My main issue is that staff are very busy, I haven't seen any evidence of dementia-friendly activities but accept that Covid still restricts.

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Review from Ken T (Husband of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. All the staff are helpful and caring.

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Review from A B (Brother of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Under the current covid restrictions, which have been in place since my family member has been a resident within this care home. I can only base my review on telephone contact window visits and limited bubble visits. Overall, though limited contact, it has been pleasant and positive.

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Review from Anne M (Wife of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My findings were made without having access to the care home because of coronavirus. They are based purely on my relations with the staff which I have found to be courteous, kind, proactive and very caring in the way he is treated. I am also well informed about any medical problems.

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Review from John P (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in COVID circumstances and the right balance between intervention and friendly service.

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Review from Debra (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

March was a special time for both me and my Dad. We had a visit together inside with a holding of hands. Wonderful! The care home had everything organised for my lateral flow test prior to admission. A short wait in the car then the thumbs up. It has been a difficult year for everyone, having Dad in
Dalby Court, being cared for 24 hours a day gave me peace of mind. I wouldn’t say it was all plain sailing but restrictions on the care home was always under Government or Sanctuary guidelines, which we must remember is for all the residents and staff. Dad has deteriorated, care was tailored to his needs over this lockdown year, and, I thank the many carers who work here. Dad seems more settled now. Being the only family member in Middlesbrough, to keep Dad aware of his family, who all live in the South, I made memory picture books and the carers take the time to share these memories with Dad. Thank you to all the staff and volunteers, you all do a great job.

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Review from Chris L (Grandson of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Gran was allocated a place in the home by the social worker. It was the home she had discussed with her solicitor. I couldn't find the CQC rating and went along with it. In terms of pricing, it seems very competitive. One carer, in particular, was amazing, I got no indication of performance from other
staff. I was told I couldn't video call unless I had facetime - we didn't. They were not open to using any universal video calling apps. Though they did it for the social worker when she needed it. Gran's feedback: staff kept promising to do things for her but didn't come back. They said they would be back in 5 minutes and never returned. She found this confusing and upsetting. Gran thought the food was excellent. A lot of Gran's clothes were lost, the home told Gran it was our fault for not putting in labels, we weren't advised this was necessary. The home was facing unprecedented challenges with COVID, but despite measures, COVID got into the home. But they are not alone in that. You get what you pay for.

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Review from P G (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dalby Court Care home have cared for my mother excellently since her admission in December 2018. It is by far the best care home I've been associated with, regarding care for my late father and mother, keeping me informed of any matters relating to Mam's care. During Covid-19 their contact has been
first-class. I consider myself straight and honest and fair-minded. I found the PM's recent comments re care homes appalling. This care home can rely on my support.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for your kind words about our home and team - they will really appreciate your feedback and support. Best wishes, Fae.


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Review from S H (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum required a short term respite stay. The facilities are good and well maintained. We found all the staff to be warm, welcoming and very helpful.
The personal service and kindness that has been shown to my mum has been immensely helpful at a difficult time.
Mum has been happier staying here
in Dalby Court than she has for a long time. She has been treated with respect and has flourished whilst there. I cannot praise the whole team enough. Please thank them.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you for such lovely feedback. It is wonderful to hear how happy your mother has been with us at Dalby Court. Best wishes, Fae.


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Review from J D (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel blessed at finding this nursing home for Mum. The staff are wonderful with her and Mum has "adopted" all of them. I feel happy that she is getting the very best of care, and she is safe at all times. Mum is very settled and happy; that is all I can ask for.
Family support is excellent as well.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you for such a wonderful review - the manager and the team will be so pleased to hear how happy your mum is with us. Many thanks.


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Review from A B (Wife of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

(Hopefully booking again for December). Excellent care. Kind and friendly staff.
Cosy warm room. Excellent meals.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for your lovely review - we do pride ourselves on our respite care so I am glad you agree and hope you join us again soon. Best wishes, Fae


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Review from D B (Daughter-in-law of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for better care. Nothing is ever too much for the staff and the care is excellent.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you for such a lovely review - I will be sure to pass this onto the manager and the team. Best wishes, Fae


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Review from T N (Respite Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall good.

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Review from Jonathan G (Nephew of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, one in particular, have been very helpful in ensuring that my aunt has settled into Dalby Court. My aunt really is happy at Dalby Court, saying that the food and staff are excellent. She has also made some good friends.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for your lovely review - I will be sure to pass this onto the manager and the team. Best wishes.


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Review from Michaela F (Partner of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival to the Sanctuary care home, myself and my partner, who is a resident there, felt very welcome and it was very homely atmosphere. They have catered for all my partner's needs and have even given me support as my partner had a very bad stroke. Even the management have put my mind at rest as
I was worried about the financial situation. We also love the fact, and so does the family, that you can visit for long hours at any time which is good for those that work. And you have a choice where you want to sit, either in their room, conservatory etc., It's also nice to know that I can stay for lunch, tea with my partner for a small donation, you even get a pudding and all the food is fresh and homemade. There are always refreshments, tea, coffee, milkshakes etc., fresh fruit, sandwiches, biscuits doing the rounds day and night. My partner enjoys the activities, family and friends can also join in. The staff take them out on trips to different places ie., seaside, museum's, picnics, hopping etc. The sing along is really lovely, we sing hymns and songs that everyone knows and its good fun, it brings back nice memories for a lot of the residents and us. We think its a really nice place that very homely and has a lovely view of the gardens and nice surroundings.

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Review from Sue W (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a permanent resident at Dalby Court on the 9th July and from our first phone calls with the manager, we have been so impressed with the professional, caring way in which we have been dealt with.
It has not bee an easy time settling mum into a care home and all the staff we have met so
far have gone beyond our expectations.

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Review from Stephen D (Son of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in for a short time, the staff who cared for him treated him with respect and dignity, sadly he passed away in hospital, we did want him to go back to care home for his last few days but sadly that did not happen. I would highly recommend this home, it is family orientated.

Reply from Kate Yates, PR Officer at Dalby Court Residential Care Home

Stephen thank you for taking the time to write such a lovely review of Dalby Court. The team will be so proud to have made such a difference in the short time that your father was with them. Warmest wishes. Kate


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Review from Michael W (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were supportive and sympathetic and the meals were excellent. As my father was accepted for respite on short notice he was given a very small room and I think an extra chair to two would have made it better for visitors. I was also expecting my father to be taken outside for daily exercise
and fresh air. Apart from this, I felt that my dad was taken good care of.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Dear Michael, thank you for your feedback, our team really appreciate it and use it to ensure we provide the very best care possible. Our residents do have easy access to the beautiful secure garden, however due to mobility needs I know it isn't as easy for all of our residents to make use of. I will make sure I pass all of this onto the manager and the team. Best wishes, Fae


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Review from Doreen M (Wife of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very relaxed atmosphere. My husband can lie in bed in the mornings, which suits him very well.
I do not see much of the carers but have found reception staff very helpful in answering my questions.
My husband's memory is so bad, he is unable to remember what activities he has taken part in, but I
would like him to be encouraged to take part in all activities.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Dear Doreen, thank you very much for your kind words. I will be sure to pass your feedback onto Diane and the team, do know that the manager's door is open for you any time you have a question or query, no matter how big or small. Best wishes.


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Review from Pam K (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was put here for respite care after an illness and loved it so decided to stay. Staff are wonderful, very caring and my mum feels safe here.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Dear Pam, thank you for taking the time to review our home. It is lovely to hear that your mum is so happy with us, and decided to stay long-term. I will be sure to pass your kind words onto our team. Best wishes.


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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Dalby Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.503 for Dalby Court Residential Care Home is calculated as follows: ( (217 Excellents x 5) + (97 Goods x 4) + (27 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 348 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalby Court Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2025

Recipient: Sanctuary Care Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Sanctuary Care Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Sanctuary Care Ltd

Date: Tuesday 28 Feb 2023 More details

News (19) & Events (0)

News

Upcoming Events

There are no upcoming events for Dalby Court Residential Care Home

Meet the Team (5)

Diane

Diane Maughan

Job Title: Home Manager

Joined: 1996

Home Manager Diane has provided high-quality care and support at Dalby Court for over 25 years and is passionate about enriching the lives of her residents each and every day.

... Read more
Ged

Ged Kyle

Job Title: Maintenance Operative

Our amazing maintenance man Ged has worked at Dalby Court since it was built!

He has the voice of an angel and loves spending time singing with our residents.

"So many of them will know all the words – it just comes naturally to them,” he says.

“It’s fantastic therapy – I like to think that when I’m older people will be singing with me and encouraging me to sing. The staff love to get involved and it’s just very natural. I get such tremendous pleasure from it.”

... Read more
Charlotte

Charlotte Atkinson

Job Title: Deputy Manager

Joined: 2010

I have worked at Dalby Court for 13 years. I like working at Dalby because I like to look after the residents and ensure their day-to-day needs are met.

... Read more
Kerry

Kerry Jones

Job Title: Activities Coordinator

Joined: 2016

I love working at Dalby Court as our activities lead because I enjoy being with our residents and have a good rapport with them, they are like my family.

... Read more
Carol

Carol Steel

Job Title: Ancillary Lead

Joined: 2003

Carol has worked with us at Dalby Court for over two decades now! She likes working as one team with her colleagues and making her residents smile each and every day.

... Read more