Grove Lodge and Courtyard

341 Marton Road, Marton, Middlesbrough TS4 2PH
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9.5 19 Reviews
  • Grove Lodge and Courtyard, Middlesbrough
The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities.

This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly participate in a programme of interesting and engaging activities and events.

Specialist care services are provided for people that have mental health needs, with a focus on rehabilitation, recovery and reintegration into the wider community.

Carefully vetted and highly trained staff are selected to provide person-centred care which promotes the dignity and respect of the residents at all times.

The Grove and the Courtyard is part of the Papillon Group which offers specialist care to clients via a high-quality collective of care homes based in the North East of England.

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Care Provided by Grove Lodge and Courtyard

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Flounders (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grove Lodge and Courtyard Reviews (19)

9.5

Grove Lodge and Courtyard has a Review Score of 9.5 (9.535) out of 10, based on 10 reviews in the last 2 years. Over all time Grove Lodge and Courtyard has 19 reviews.

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  • 7
  • 0
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Date Published

19
0
1
10
9

Review from Dave M (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home.
If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.

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Review from Nina P (Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, the staff are very supportive and caring and are always there for me when I need them to either talk or help me with anything.

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Review from John P (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are always very courteous and friendly when approached for any help or assistance. The service user is extremely happy with his accommodation and the care and support given.

Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard

Thank you so much for your lovely feedback about the service.


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Review from Paul F (Brother of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home with great facilities, the care is very good and well managed by the team. The team are an amazing asset to the company and the care they provide is second to none. Well done.

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Review from D C (Brother of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very reassuring to know that my brother is happy and in good hands staying at the Grove. He really likes the food and enjoys the organised trips out and about which provide a welcome change of scenery.

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Review from P B (Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's finally everything I needed.

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Review from J H (Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here.

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Review from K L (Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very friendly. The staff are very helpful.

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Review from D S (Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in the care home is friendly and welcoming. The care and support are very good. We get a good variety of food and drink. The cleaners are excellent and hard working. They are friendly and very thorough. The staff are friendly and engaging, The cccupational therapy woman is very good and
does her job very well. Management is fair and caring, always there if you need them. I have praise for the facilities and the two hard handy people, I like my room and the en-suite, the only negative is no showers in the rooms.

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Review from D O (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the home and I like the staff and the manager.

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Review from Peter L (Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience living at Grove is that staff and carers are polite and courteous, staff negotiate tasks to a nature where they are good to solve and do.
They could all be paid more and to be fair people work but get little for it. Although what they do is a lot.
Am pleased that I live here. It's a
good conclusion practically.

Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard

Thank you for your lovely review. An amazing comment and positive feedback.


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Review from Rose D (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say anyone looking for a mental health facilitiy, look no further than The Grove & The Courtyard. I have found it to be well led by the management. All the staff are highly trained, friendly and approachable. They are very supportive of the service users and their families. For
me, it is reassuring to know my husband is in a safe, caring environment, surrounded by people who truly do care.

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Review from A B (Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a long term patient. I believe there are only loving consideration and understanding carers that are suited to my needs. So deliverance here my rescue and salvation and this works well for the entire household and everybody. Thanking that I live here.

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Review from H W (Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are quite friendly and supportive.

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Review from W F (Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had brilliant care from the staff and have enjoyed myself and my time here! I am so grateful to be here.

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Review from Kelby S (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good.

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Review from Phillip R (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant source of rehabilitation friendly and professional throughout.

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Review from Neil W (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, when living in the care home it takes some getting used to eg: sleep, meds, etc. The laundry service is good with the service of the machines is done. Activities are very good with the supply of materials for colouring books. We can cook our own meals at any time during the day.

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Review from James S (Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here, I wasn't in a good place and now I am starting to realise I was crying out for help but couldn't find it. I will be forever grateful for the care and support I have received while I have been in these people's care and I now do believe these people have given me my life back.

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Grove Lodge and Courtyard is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Grove Lodge and Courtyard is calculated as follows: ( (79 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.877 Points relating to the number of positive Reviews for Grove Lodge and Courtyard is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 10 Positive Reviews ÷ 11.4 = 0.877

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Tracy Flounders

Job Title: Home Manager

We are extremely proud to introduce Tracy Flounders as the Grove and Courtyard Home Manager from January 2023.


We are very confident that Tracy will excel within her new role and support her team to be the best, with a focus on providing first-class personalised services for the individuals we care for.


Frequently Asked Questions about Grove Lodge and Courtyard

What types of Care is Grove Lodge and Courtyard registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grove Lodge and Courtyard provide?

Palliative Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Grove Lodge and Courtyard have?

There are 57 Single Rooms.

What are the Facilities & Services at Grove Lodge and Courtyard?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grove Lodge and Courtyard to the centre of Middlesbrough?

0.8 mile(s) as the crow flies, distance by road may be significantly further.