Kirkley Lodge

Dalby Way, Coulby Newham, Middlesbrough TS8 0TW
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9.8 42 Reviews
  • Kirkley Lodge, Middlesbrough
Kirkley Lodge care home is located in the village of Coulby Newham near Middlesbrough. It offers high quality residential and dementia care for up to 47 elderly people and continues to welcome new residents.

The home has a warm and friendly atmosphere, where guests are always welcome and customers live in comfort. There are local amenities close to the home.

Anchor operates Kirkley Lodge. Anchor staff pride themselves in dementia care and Anchor provides ongoing training to ensure their approach is best for customers living with dementia.

Carers work hard to get to know customers, build relationships and ensure all aspects of the service provided is focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Kirkley Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Anna Bracey (Manager)
  • Admission Criteria
    • Please contact Kirkley Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1992
    • Last Refurbishment: 2003

Funding & Fees Guide for Kirkley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,020
    • Self-Funded Residential Dementia Care from £1,020
    • RESPITE Self-Funded Residential Care from £1,020
    • RESPITE Self-Funded Residential Dementia Care from £1,020

  • Our colleagues at Kirkley Lodge will be happy to discuss our fees and what is included in these.
  • (these prices are only a guideline, please contact Kirkley Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Kirkley Lodge.


  • Parking

  • Onsite parking is available, including disabled spaces.


Kirkley Lodge Reviews (42)

Total of 42, showing 21-40
9.8

Kirkley Lodge has a Review Score of 9.8 (9.788) out of 10, based on 11 reviews in the last 2 years. Over all time Kirkley Lodge has 42 reviews.

Overall Experience

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Review from Holly M (Granddaughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirkley Lodge has been fantastic in looking after my nana who has dementia. It was a hard decision taking my nana out of her bungalow to be put in a home but Kirkley Lodge made a challenging and emotional decision easy with their top of the range care. I can’t thank them enough. The staff are lovely.

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Review from Sue M (Daughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam moved into Kirkley Lodge in April 2021, suffering from dementia, having not been in any care provision prior to this and in the midst of COVID restrictions, this led to an extremely difficult time for her and the family. Initial contact with management arranging a place was amazing, making the
whole process a lot less stressful, they were supportive, helpful, and very knowledgeable. They dealt with the numerous queries and concerns I had quickly and professionally, I never felt like a nuisance and they provided reassurance and help throughout. Five months on Mam has settled fully into Kirkley Lodge which is amazing for her and us. This is all due to the care, support, commitment, patience, and resilience of the staff involved with her care, they are a credit to the facility, a big thank you to them all. Visiting it is always a positive experience, the staff interactions are caring and encouraging, I strongly recommend Kirkley Lodge to anyone considering care for a loved one.

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Review from Robert F (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is absolutely wonderful to know that mam is so well looked after, that she is ultra safe and happy and is pleased with her care. I cannot thank you enough.

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Review from Grace S (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with Kirkley Lodge. Very kind and helpful, very reassuring over my worries about mum settling in, but they are very helpful and nothing is too much trouble. I get regular updates which means the world to me. I am happy with how my mum has come on since being in their care. Very
happy, lovely cheerful staff, very nice staff. Mum has come on leaps and bounds since being there.

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Review from V B (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Kirkley Lodge for 4 1/2 wonderful years! She was so happy there, loved, cared for and respected for who she was.
Unfortunately, we lost mam in April and she died peacefully in Kirkley. I will never be able to thank the professionalism that management and staff showed mam in her last
few days. The care, love and tenderness they gave her, and us her family, to the end was amazing. Thank you!

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Review from G C (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service, caring, funny helpful. Can't speak highly enough about the place.

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Review from S J (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Kirkley Lodge from Feb 2018 until Dec 2019. From the moment she arrived she was made to feel like one of the family. She actually told us after a few weeks that it was the happiest she had been for a very long time. There were always activities to attend and they had trips out quite
often. She made food friends in there and never felt lonely.

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Review from Charles A (Friend of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident and has been for some 5 months, we moved her here from another home and we and she are delighted with this care home.
In fact, I would like to be living there myself, the staff, in general, are long-standing and I have found them to be very caring and helpful.

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Review from Chris A (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel totally at ease that my mother is there.

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Review from Avril T (Friend of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirkley Lodge is a 'home from home' for its residents who are cared for by genuine carers sensitive to their needs. I have been visiting for nine years and it has only got better in that time!

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Review from June H (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with what I've seen so far since my mother came here 2 months ago. Very pleasant and helpful staff. Cleanliness of my mother's room and very prompt laundry service.

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Review from Dorothy W (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the management and staff at Kirkley Lodge to be professional, polite, courteous and kind from the moment my brother and I made our first enquiry about my mother becoming a resident. Since she made Kirkley Lodge her home she has been treated with respect and all the staff are friendly and
encouraging.

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Review from Rosie Y (Respite Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose this care home for respite care for transition between hospital and home as I had been so impressed by the standard of care given to my mother up to the end of her life in 2012. Throughout my ten day stay, every aspect of my needs were carefully and considerately provided for. It was a huge
relief for my family and a real comfort for me to be looked after so well.
The pleasure of renewing contact with so many members of care staff after seven years was a bonus and speaks volumes about the high standard of Kirkley Lodge as a place of work. Happy staff provide the best customer service and this shone through every aspect of this excellent facility.

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Review from Suzanne M (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Kirkley Lodge for the last three months of her life. She had previously been there for several weeks before for respite and liked the place very much. She was not well for those three months and I felt the care, kindness and dedication of the staff looking after her was of the
highest standard and I was pleased we had chosen Kirkley Lodge.

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Review from B J H (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Kirkley Lodge has been made enjoyable by the politeness and kindness of all the staff. There was one hiccup, with my medication. My Piferdone couldn't be found (this is my must have medication). This was quite quickly sorted so the problem was solved. The Piferdone cannot be prescribed by
my doctor or the local hospital but only another hospital. I think any care home should be aware of any problems that make a particular medication difficult to obtain. I think the review form should have a Very Good square between Good and Excellent (the difference is too big). If I need care/support in the future I would certainly stay at Kirkley Lodge again and would recommend Kirkley Lodge (certainly with the staff you have now).

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Review from Glynis M (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very welcoming and homely. The staff are extremely courteous and really do 'care' for the other residents. Next to living at home, I feel this care home is the best. Excellent rooms and the food is really good and varied. Nothing is too much trouble for them and they make you feel like
a member of a large family. I go away with the knowledge that my husband is getting the best care and attention and is extremely settled and happy there. Couldn't ask for more!

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Review from E C (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short stay in hospital we had to find somewhere for my mum with 24-hour care in a hurry so that she could come home - as she was already an Anchor resident, we contacted Kirkley Lodge. What a fantastic find. The home is lovely, the care team are great, each showing wonderful care and skill in
welcoming mum and looking after her. My mum is settled and happy and the team cope with whatever she needs. We are very happy and an extra thank you to the management team who have made the overall process so easy! Just one negative comment, access in the evening to the building is difficult as the bell is not always working.

Reply from Anna Bracey, Home manager at Kirkley Lodge

“Thank you for taking the time to provide feedback on Kirkley Lodge and we are pleased that you are Extremely Likely to recommend the home. We review our environment and monitor in-house activity regularly to ensure a high standard is maintained at all times.”


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Review from Margaret M (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are extremely caring. Food not always hot. Kirkley Lodge is a happy upbeat place for loved ones to live. Visits are always made pleasant.

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Review from Sarah T (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into her new home. It is a home from home. She gets on well with all staff and enjoys all activities and all meals. There is always something to do at Kirkley Lodge.

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Review from Shirley W (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has lived here just over a year, she seems very happy and settled. The staff are really good with mam and if we have a query or a problem they always do there best to deal with it.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Kirkley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Kirkley Lodge is calculated as follows: ( (114 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 132 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kirkley Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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