Longlands Care Home

35 Longlands Road, Longlands, Middlesbrough TS4 2JS
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8.8 19 Reviews
  • Longlands Care Home, Middlesbrough
Longlands Care Home in Middlesbrough provides residential care for up to 43 residents. Situated in the heart of the town and close to shops, public transport and other local amenities, the home provides long-term, short-term and respite care.

The home is set over two floors, with 43 bedrooms, all of which are en-suite and decorated to a high standard. Residents are encouraged to bring their own furnishings to make their rooms feel as homely as possible.

Inside the home, there are three comfortable lounges along with a conservatory which overlooks pleasant, enclosed gardens complete with established plants, shrubs and an apple tree. There are two dining rooms serving fresh home-cooked food, a hairdressing salon and ample parking for visitors.

Residents also have access to a personal laundry service, as well as a hairdresser and regular visits from an optician, dentist and chiropodist.

Longlands has a highly qualified, long-serving staff team who are committed to providing unrivalled person-centred care, ensuring residents feel cared for and safe.

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Care Provided by Longlands Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tina Kendall (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Longlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £910 – £910
    • Self-Funded Residential Dementia Care £910 – £910
    • RESPITE Self-Funded Residential Care £910 – £910
    • RESPITE Self-Funded Residential Dementia Care £910 – £910
  • (these prices are only a guideline, please contact Longlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit the home at any time


  • Parking

  • On site private care park


Longlands Care Home Reviews (19)

8.8

Longlands Care Home has a Review Score of 8.8 (8.757) out of 10, based on 4 reviews in the last 2 years. Over all time Longlands Care Home has 19 reviews.

Overall Experience

  • 14
  • 5
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Date Published

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15

Review from C M (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my beautiful mother has only been in the home since January and at first I was extremely upset over it all, I've been settled with the care, love and support from everyone working in the home. I am always made welcome.

Reply from Tina Kendall, Manager at Longlands Care Home

Hello thank you for your kind words and maximum ratings, we are touched and very grateful.


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Review from R H (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this care home for nine years and has been very happy. Although he is deteriorating, he is being well looked after and pampered. The staff are very kind, respectful and caring. I continue to be very impressed with all the people who work here and would recommend to anyone.

Reply from Tina Kendall, Manager at Longlands Care Home

Thank you for your lovely comments about our home; we are very grateful.


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Review from M O (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good standard of care.

Reply from Tina Kendall, Manager at Longlands Care Home

Thank you for taking the time to review the home and rating us so highly, we are very grateful.


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Review from L B (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for a care home and Longlands came up.
I made the correct decision for my mother's care.
Staff are respectful and adhere to all her needs, facilities are excellent and the whole atmosphere is calm and comfortable.
I can't fault them.

Reply from Tina Kendall, Manager at Longlands Care Home

Hello and thank you so much for taking time to review Longlands. We are delighted you are so happy with the care we provide to your mum.


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Review from P D (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been so welcoming, supportive and understanding. They have made this experience a pleasure. Thank you!

Reply from Tina Kendall, Manager at Longlands Care Home

Hello Paula, thank you so much for your kind review, we really appreciate you taking the time.


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Review from Margaret H (Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Longlands Care Home from October 2020 to January 2021 after being diagnosed with heart failure. It was for respite care to begin with then I was told I had Covid-19 and was admitted to hospital. The staff were brilliant in all areas of the care home.
I was treated with respect and dignity
as I was unable to bathe myself, I never felt embarrassed or ill at ease.
I got to know the girls as I called the carers and my two boys, being a cheeky 72 year old I got away with it. All the carers were brilliant, they were never to busy to help when you asked for advice.
I would recommend Longlands Care Home and would not hesitate to contact them if I needed residential care.
Thank you so much for helping me when I needed help.

Reply from Tina Kendall, Manager at Longlands Care Home

Hello Margaret, thank you so much for these amazing comments. We enjoyed having you at Longlands and we are so pleased you enjoyed your stay with us.


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Review from Irene H (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and secure. Well cared for when I need it. Lovely friendly staff.

Reply from Tina Kendall, Manager at Longlands Care Home

Thank you for your review and kind words, Irene, we love having you at Longlands.


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Review from Kenneth S (Husband of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home.
Top class.

Reply from Tina Kendall, Manager at Longlands Care Home

Hello Kenneth, thank you so much for leaving this fantastic review, we really appreciate it.


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Review from Sally C (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing and administration staff are fantastic, they treat Mum as family rather than a resident.
In regular contact if ill or doctor required.
Always go the extra mile.

Reply from Tina Kendall, Manager at Longlands Care Home

Thank you for taking the time to leave such a lovely review, Sally, we appreciate it.


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Review from Stuart F (Son of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially admitted in for rest care and is now a permanent resident. The care provided to her is excellent, the staff here genuinely care and they are all lovely, plenty of activities which my mother can participate in when she wants to and plenty of services provided eg: hairdresser/podiatrist
etc. It’s true to say my mother is a different lady since being here everyone really has made her feel at home and she has settled in perfectly.

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Review from J S (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Longlands care home has a good standard of cleanliness and the staff are friendly and helpful. Mum has a good rapport with the staff and other residents alike.

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Review from L B (Niece of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely anything we ask for they assist us with it my auntie has been in this home since 8th July and we have no problems. The rooms are clean, meals are always hot and plenty. I would say overall my auntie is looked after quite well.

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Review from C C (Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy and well treated in here. I came in here under my own will and have not regretted it once. I am well-treated and well-fed.

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Review from Cheryl A (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 3 years and has always been treated with respect and dignity.
The staff and management have a genuine, caring attitude and have my mam's best interests at heart.
I cannot fault the care she receives and would recommend it to anyone in need of the services they
provide.

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Review from Alan C (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management provide a fantastic level of care for my mam. I do not live locally so do not get to visit as often as I would wish but I know she is in good hands.
Communication is very good and the staff are so good and effective at interacting with mam and keeping her spirits up.

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Review from Gill G (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The fact that there's not a quick turn over of staff means that they know my father well and gives me peace of mind.

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Review from C D (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care provided by all the staff. They are always happy and pleasant with my mother and our family. Nothing is too much trouble and they go out of their way to help. We are confident that our Mum is in the best place. Plenty of attention, activities and care. Safe and secure.

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Review from Leigh B (Niece of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is well cared for. He is relaxed and happy. Staff are very good, supportive and responsive. Nothing is too much trouble! His room is clean and tidy. Facilities are good, there are activities. He can join in if he wants to.

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Review from Tim W (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly, helpful and caring, cannot praise them enough for the care of my father. One problem which I have had since he went in there is to do with his television obviously the ariel in the home is not strong enough signal for all the rooms and as a result, my father does
not get all the digital channels. I have mentioned this many times but to no avail and also his remote has been taken, I have asked for it to be replaced but again this has not been done. These are small things on the grand scale of things and I am totally happy with the service otherwise.

Reply from Julie Wood, Home Manager at Longlands Care Home

Thank you for your review and kind words. Unfortunately we do have a problem with the aerials in the home but are in the process of redecorating the home and have recently installed Wifi throughout the building which hopefully will improve things until we are able to address the problem with the aerials.


Kind Regards


Julie Wood


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Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for Longlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Longlands Care Home is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.84 Points relating to the number of positive Reviews for Longlands Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 4 Positive Reviews ÷ 8.6 = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Tina

Tina Kendall

Job Title: Manager

Joined: 2009

Tina is the manager of Longlands care home.


Terri-Ann

Terri-Ann Mallory

Job Title: Deputy Manager

Joined: 2016

Terri-Ann is the Deputy Manager at Longlands.


Frequently Asked Questions about Longlands Care Home

What types of Care is Longlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Longlands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Longlands Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Longlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Longlands Care Home to the centre of Middlesbrough?

0.8 mile(s) as the crow flies, distance by road may be significantly further.