Colleagues at Middlesbrough Grange will be happy to discuss our weekly fees with you and what our fees include.
People are welcome to visit at any time, although it is recommended they contact the home in advance.
Parking available.
Middlesbrough Grange has a Review Score of 6.7 (6.747) out of 10, based on 3 reviews in the last 2 years. Over all time Middlesbrough Grange has 48 reviews.
Review from S B (Daughter of Resident) published on 22 March 2018
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Review from Elizabeth P (Daughter of Resident) published on 21 March 2018
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Reply from Kathryn West, District Manager at Middlesbrough Grange
Thank you for taking the time to provide feedback regarding Middlesbrough Grange. We endeavour to include our residents in the events and activities, that they would like to participate in, with management oversight to ensure this is varied and well balanced.
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Review from Margaret C (Sister of Resident) published on 22 February 2018
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Review from Suzanne D (Niece of Resident) published on 24 October 2017
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Review from Terence M (Son of Resident) published on 24 October 2017
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Review from Alison B (Daughter of Resident) published on 30 March 2017
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Review from Elaine M (Daughter of Resident) published on 30 March 2017
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Review from Elizabeth F (Daughter of Resident) published on 20 March 2017
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The Review Score of 6.7 (6.747) out of 10 for Middlesbrough Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.400 for Middlesbrough Grange is calculated as follows: ( (16 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 35 Ratings = 3.4
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.347 Points relating to the number of positive Reviews for Middlesbrough Grange is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 2 Positive Reviews ÷ 9 = 0.222
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Middlesbrough Grange
Date: Wednesday 15 Mar 2017 More details
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Job Title: Manager
Joined: 2024
Amanda is the Registered Manager at Middlesbrough Grange and has worked in care for over 30 years.
Job Title: Deputy Manager
Joined: 2024
Hannah is the Deputy Manager at Middlesbrough Grange and has worked in care for over 13 years. She is a qualified Nurse.