Nunthorpe Oaks Residential Care Home

114 Guisborough Road, Nunthorpe, Cleveland, Middlesbrough TS7 0JA
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9.8 82 Reviews
  • Nunthorpe Oaks Residential Care Home, Middlesbrough
Nunthorpe Oaks is a beautiful home which has recently undergone a stunning refurbishment. With a warm family feel the moment you walk through the door, it feels like home from home.

Providing residential care, the team also offers respite care breaks, which are ideal for carers looking after loved ones, who would like to plan a short break themselves.   

There are spacious lounges and a garden room, as well as a new bistro-style café area. And there’s a hair salon and nail bar, for regular appointments with the mobile hairdresser, plus pampering sessions with facials, manicures and hand massages.

The gardens are beautiful and are the perfect spot to relax with loved ones, who are welcome at any time. Nunthorpe Oaks also has a private family and friends Facebook group, where families can see what their loved ones have been enjoying doing, even if they can’t be there in person.

The residents enjoy so many activities, with music from local choirs and musical entertainers to karaoke. The home even has its own choir. There are regular gentle exercise sessions, crafts, knit and knatter, baking and cocktail evenings, as well as trips to local parks, shopping and garden centres and coffee shops.

In the dining rooms, the residents enjoy delicious home-cooked meals prepared by the chef, who was proud to be crowned Best Performing Chef for the entire region at Sanctuary Care’s annual Chefs’ Conference (2023). From roast dinners with all the trimmings, to fish and chip Fridays and lighter bites like home-made soups. And there is home-baking every day for afternoon tea, with the chef’s cheese scones and cakes always going down a treat.

The local community are embraced into life at Nunthorpe Oaks, with regular church services and hymns in the home to visits from local school children.

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Care Provided by Nunthorpe Oaks Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Sperring (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Funding & Fees Guide for Nunthorpe Oaks Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,212
    • RESPITE Self-Funded Residential Care from £1,212

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1212 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Nunthorpe Oaks Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Nunthorpe Oaks Residential Care Home Reviews (82)

Total of 82, showing 61-80
9.8

Nunthorpe Oaks Residential Care Home has a Review Score of 9.8 (9.844) out of 10, based on 26 reviews in the last 2 years. Over all time Nunthorpe Oaks Residential Care Home has 82 reviews.

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Review from Margaret L (Cousin of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been made very welcome and during the pandemic this care home has been amazing. My cousin always talks about his carers with affection which is a great comfort.

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Review from Jill S (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, but the restrictions on home visits isn't great. Two visits a week is heart breaking. During a difficult time in February Nunthorpe Oaks Residential Care Home were fantastic. It's difficult to comment as we have only just been allowed inside the home. The pod took too long to
be sorted.

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Review from Carolyn M (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care for my mum has been very good. The staff work hard under sometimes challenging circumstances. The COVID pandemic must have added extra challenges for the staff and they have dealt with this very professionally.

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Review from J M (Respite Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just came for respite care for a short while. Care has been excellent and the facilities are good and now I look forward to going home to resume my life again.

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Review from Maggie C (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has recently become a permanent resident of Nunthorpe Oaks having previously had several respite visits. She was always made very welcome, and the staff remembered her each time. Respite care was always readily available for us.
Now, as a permanent resident, the feeling is just the same. All the
staff are very caring and aware of the individual needs of their residents. If there are any problems or small issues, the staff are very approachable and take the time to listen, discuss and take appropriate action. I know they hold regular meetings to discuss the resident's needs and any problems that might have occurred.
Now that care home visits are allowed, the staff have made us very aware of what is required, and I have had no problems in booking a slot to visit um. The visits take place in a nice setting and are all done safely with Covid testing and the wearing of appropriate clothing.
I feel secure in the knowledge that Mum is being really cared for in these strange times.

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Review from David H (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for respite care, and the only home in the area you can pre-book with certainty.
Mum is always made very welcome; she knows most of the staff there now. She enjoys using the garden and gets involved in the activities.
She also appreciates the fact that she is allowed to go to the shops
occasionally under supervision.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thanks for such a lovely review of our home David, it's great to hear you've had such a positive experience with our pre-bookable respite. The team will be really pleased to hear this. Best wishes.


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Review from J V (Granddaughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We don't live in the area and can't visit as often as we'd like, so it is even more important to us to know Gramps is getting the best possible care. With Nunthorpe Oaks, we have that confidence. The staff couldn't be kinder, nothing is too much trouble, the atmosphere is friendly and fun with care
at the heart of everything. A real home from home for loved ones.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for your kind words about our home and team. Best wishes.


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Review from N W (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful in all aspects of my mum's care, consistent in mum's needs and wellbeing. Understanding of family needs, especially since lockdown and Covid-19. The staff have gone above and beyond during Covid-19 and should be recognised for this.

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Review from Keith L (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, this residence is satisfactory and I personally feel that Mam is in a safe and secure environment, where she can be looked after without the worries of the family.
My mother feels at home and is well cared for. She feels that the meals are good and varied though can be repetitious on
a weekly basis. She says that at times she feels alone and that there is not the daily interaction and varied entertainment that was promised some twelve months ago when she became a resident. The recent pandemic has accentuated this, however, I appreciate why the isolation had to happen and hopefully, now we can move on, indeed I believe that she is now being allowed out of her room on a more regular basis as things get back to normal.
You may note that I have scored the home poor in the rooms area. When Mam became a resident last July, we were promised that the home was being prepared for total re-decoration... virus aside... this has yet to happen.
On the whole my thanks to all.

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Review from Susan M (Friend of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour since March became a resident. Although the home has had to cope with this pandemic they have kept me up to date with what's happening with her and kept her safe. It has been hard for me to expand on this due to the pandemic and been unable to make regular visits.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for your review of our home. Our homes are now offering distance visits, whether that's drive through, window visits or garden visits which will make it easier for our loved ones to reconnect with our residents. Best wishes, Fae.


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Review from Jackie S (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident since July 2018 and during that time has been well cared for by the team here. The team’s dedication to the resident’s care is highly commendable. Pleasant and caring in manner, generous in their time. Throughout my mam’s time here from the beginning to the present day, whilst
in lockdown due to the pandemic, she has received excellent care and support. I am always kept informed of every aspect of Mam’s well being. I am fully confident and secure in the knowledge that every aspect of my mam’s daily requirements is being attended to by an amazing team of care professionals. It is a pleasure to talk with any of the team when you ring up. Nothing is a bother.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you for such wonderful feedback about our home and team; they will really appreciate it. Best wishes, Fae.


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Review from Stuart C (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are always there for my mum and treat her as part of the family. Great communication whenever there are any issues, especially during the COVID isolation where they provided an Ipad for Facetime sessions each day. A great bunch of people from the top down.

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Review from Suzanne S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care home, the staff are outstanding and the care and support they give to residents is amazing. They are always willing to go above and beyond, not only for residents but also for their family members. The entertainment and activities they offer are very varied and appeal to
all, often having singers come to perform too. During the lockdown, my mam celebrated her 80th birthday and the staff cooked a meal for her, gave her a cake and called us so we could be part of it from home. My mam has lots of anxieties and worries and the staff are excellent with her and very patient and understanding. I can’t thank them enough for all they do. Not all heroes wear capes!

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you so much for your kind words about our home and team - lovely to hear that your mum still was able to celebrate her birthday and that you could be with her 'virtually'. The team will really appreciate your kind words. Best wishes, Fae.


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Review from Ruth M (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Nunthorpe Oaks since November. Everything possible has been done to help her to settle in. The carers are excellent and get to know residents and their families. Mum is always treated with respect and time is taken to make sure she has all she needs. Any questions I have had have
been answered. I have seen a positive impact under the new manager.

Reply from Fae Doherty, Senior Marketing Officer at Nunthorpe Oaks Residential Care Home

Dear Ruth, thank you so much for your kind words. Nunthorpe Oaks is such a lovely home and I am glad you agree. Our team work tirelessly to ensure they provide the very best care, so I will be sure to pass this on. Best wishes, Fae.


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Review from A S (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy my mother is a resident here, where residents are cared for by staff who are very patient and caring and remain calm in what can be very challenging times. I am impressed by how well run and organised the home is by management, who are always welcoming to visitors such as myself.

Reply from Sophie Middleton, PR Officer at Nunthorpe Oaks Residential Care Home

Thank you Alastair for your lovely review. I am pleased you are happy with the care your mother is receiving and you too feel welcome when visiting. Thank you again, Sophie Middleton.


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Review from Katie H (Regular Volunteer) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit Nunthorpe Oaks weekly to spend an hour with the residents. We are a local day nursery and we bring a group of children every Tuesday to share fun activities together. We have taken part in the Halloween party and Christmas party. We play children's bingo and just over the last few weeks, we
have introduced dough disco to our friends. We have played music familiar to them and has lots of fun with play dough building on hand/eye coordination and fine motor skills. The children and residents have built a beautiful relationship and we love spending time at Nunthorpe Oaks.

Reply from Fae Doherty, Marketing Officer at Nunthorpe Oaks Residential Care Home

Dear Katie, thank you so much for your review - it is much appreciated by the team. We agree intergenerational projects are fantastic for both the children and our residents, making new friends in unexpected places. We hope your visits continue for many time to come! Best wishes, Fae.


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Review from L H (Granddaughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really difficult making the decision for Nana to live in residential care, but the staff at Nunthorpe Oaks have eased this transition with genuine care and compassion. Their experience and humanity have helped my Nana and our family adjust to this new way of life and made us part of the Nunthorpe
Oaks family. I cannot describe how much it means to know Nana is safe, not lonely and genuinely cared for and respected. Thank you.

Reply from Fae Doherty, Marketing Officer at Nunthorpe Oaks Residential Care Home

Thank you so much for your lovely review. We understand how difficult the transition into care can often be for both our residents and their families so we are so glad to hear that this has been eased by our team's care and compassion. Your feedback is truly invaluable to us, so I will be sure to pass this onto the team at Nunthorpe. Best Wishes, Fae


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Review from Susan D (Niece of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was very well looked after at Nunthorpe Oaks. She had good relationships with all the staff who were involved in her care. The staff were caring and considerate and I always felt that they were genuinely fond of her. As she approached the end of her life, their kindness and compassion were evident.
They were also really kind and supportive to us in the difficult period after her death.

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Review from Pam W (Daughter of Resident) published on 5 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for over 2 years.
The present management and staff are very hands-on and sympathetic to our precious relatives.
They all find time to speak to us when we are visiting and advise us of any changes, or items they think might be helpful to our relatives well being.
If
I have asked for anything specific to be done, it has always been done that day.
We are always greeted with a genuine smile and hello and the same on leaving.
The food always looks hot with more than one choice.
If residents, on the odd occasion, prefer to eat in their room, the food is taken to them.
I cannot thank the management and staff enough.

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Review from Michael S (Grandson of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take care to keep residents entertained and active with various activities including exercise classes and games.
Some bedrooms are a bit small and dark, but my grandfather has a wonderful corner room with lots of light.
The staff are very friendly.
All care homes are far too expensive,
but this is worth paying more for due to the attitude of the staff.
The home has recently been redecorated and is bright and welcoming.

Reply from Jenny Stubbs, Home Manager at Nunthorpe Oaks Residential Care Home

Thank you for taking the time to complete a review


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Nunthorpe Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Nunthorpe Oaks Residential Care Home is calculated as follows: ( (267 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 308 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nunthorpe Oaks Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sharon

Sharon Sperring

Job Title: Home Manager

Joined: 2023

I have worked in care since 2003, starting as a carer, then becoming a senior carer, deputy manager and then a home manager in 2008.


Our residents at Nunthorpe Oaks come first. I love interacting with them and supporting them to feel happy and fulfilled. We have so many lovely activities going on to enrich their lives. I am deeply passionate about involving the local community in life in the home, keeping those community connections alive for our residents to enjoy.


Liam

Liam Williams

Job Title: Deputy Manager

Joined: 2017

I have worked at Nunthorpe Oaks for 5 years, and I love the residents. It's a wonderful home to work in.


Tracy

Tracy Jefferson

Job Title: Care Assistant

Joined: 2019

"It's so rewarding working here. I love the residents and it is so lovely to get feedback from the families."


Emily

Emily Warburton

Job Title: Team Leader

Joined: 2014

I just love our residents and families at Nunthorpe Oaks - it really is a fab place to work.


Michelle

Michelle O'Brien

Job Title: Head Housekeeper

Joined: 2012

I love the residents and making sure they have a lovely, clean environment to live in.