Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF
Submit a Review
9.4 82 Reviews
  • Brownlee Court, Middlesbrough
Brownlee Court Care Home in Middlesbrough is a privately owned, purpose-built, 116-bed care home specialising in Dementia, End of Life, Nursing and General Residency. Also providing respite care for families and loved ones to help them take a break from their care roles. All the rooms are furnished, or you can bring your own furniture with you if prefer. All rooms offer en-suite facilities.

Brownlee promotes individual care in a relaxed comfortable atmosphere, encouraging independence through choice and dignity throughout care given.

Helen Nutton is the Registered Care Home Manager with a strong team of experienced and trained staff to ensure all residents' individual care needs are catered for with dignity and passion making the care home feel like one big family and most importantly for residents, a home from home. Brownlee has a strong reputation for providing good quality of care to its residents.

Here at the home they offer car parking, wi-fi and the home is pet friendly as they have a residential pet dog called Gracie. They offer a wide range of other services, hairdressing, chiropody and a full activity programme rotating weekly over a 4-week basis.

Show Brownlee Court on the Map

Care Provided by Brownlee Court

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 116 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sonia Morrell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (68)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brownlee Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Brownlee Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking


Brownlee Court Reviews (82)

Total of 82, showing 41-60
9.4

Brownlee Court has a Review Score of 9.4 (9.377) out of 10, based on 18 reviews in the last 2 years. Over all time Brownlee Court has 82 reviews.

Overall Experience

  • 65
  • 16
  • 0
  • 0
  • 1

Date Published

82
6
7
18
64

Review from Beverley S (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam has been a resident for about the last six months, she found it upsetting and hard to settle, but the last few months she’s doing great, the regular messages, updates and pics have put us all at ease. She looks great and seems loads happier, all of you should give yourself a pat on the back,
you're all stars. Thank you.

Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma F (Daughter-in-law of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved to Brownlee about 2 months ago due to his dementia and delirium diagnosis.
The staff are all amazing and go above and beyond. Even though we can't visit at the moment we get regular photo updates and can see he is settled in enjoying lots of activities and even having a dance.
The home asked us to drop off his cd player and opera music as felt it would help him. They sent a video to us of him enjoying relaxing too his favourite music and it was heartwarming in these difficult times.
Fantastic team and we can relax knowing my father-in-law is in good hands thanks to everyone.

Reply from Sanju Joy, Data Manager at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandie H (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Brownlee Court for a short while, she found the initial settling in very difficult but the staff have been nothing but amazing. They are more than happy to take phone calls to give updates on Mum's progress. Not being able to visit due to COVID, it is lovely to see daily updates
via Facebook and the activities that are planned are amazing. My mum always looks happy and entertained, this is due to the effort put in by all staff. I knew Mum's transition into a care home was going to be difficult but Brownlee Court have made this a much less stressful experience and I thank them all from the bottom of my heart.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carly A (Granddaughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My pops is a resident and I can honestly say that since his dementia picked up pace I have never seen him happier. The care he receives on the unit is extraordinary. He has so many activities to keep him occupied, the staff are completely engaging with him and seeing his little smiley face on the Facebook
page makes my day. It's been so hard since March with the restrictions, and not being able to visit, but I have complete comfort knowing he is well cared for and he has a family in your setting when we can't be there for him. Thank you for all your hard work and for your big hearts. I honestly feel this type of work is a vocation and not a job and I am incredibly impressed with every single staff member. Lots of love in these difficult times.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave T (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the initial hardships of Mother entering the care home, where she was really difficult to handle, the home have done exceptionally well in caring for Mother and now she looks really happy and settled.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you for your lovely words, they mean a lot to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean M (Granddaughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my nana is not just well looked after, but genuinely cared for by the staff which puts my Mam, Aunty and all the family at such ease, especially after originally finding it very difficult to place nana into a home.
I’ve got to commend the whole team on the care for residents especially during
COVID 19, the events have been fabulous to see and Facebook posts were an absolute godsend and emotional to see the residents having a wonderful time. My nana has ridden the COVID storm and is still going strong thanks to the care of Brownlee staff. Thank you!

Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your lovely comments in regards to the care your nana receives here at Brownlee Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex T (Granddaughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful for all the lovely, caring staff at this care home. My grandma is so happy and well looked after by all the staff. Highly recommend this care home. Always doing great activities with the residents and keep the Facebook page up to date so can see family during these unprecedented times.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah R (Daughter-in-law of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Brownlee Court Care Home, my father was placed there on a temporary basis after leaving hospital. We had no time to make any decisions on where he was placed, we were unable to visit during this time due to Coronavirus but staff made arrangements for FaceTime calls to be made
which was great as we could see and speak to him and ask how he was. The 24-hour care that has been provided has been great, giving us peace of mind all is well. Every day there is entertainment arranged with all staff getting involved and all needs of the residents are met to a high standard, making their stay enjoyable. Whilst he has been there he celebrated his 80th birthday for which they decorated his room and provided food and drink to celebrate with him, we as a family very much appreciated what they did to make his day special. We feel that all staff will go the extra mile to make the residents and families welcome at Brownlee Court Care Home.

Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your kind words, it was a pleasure to care for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June F (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this home with Alzheimer's dementia after things were getting difficult for mam. I went in 2 times a week, especially during this difficult time. All gowned/gloved/masked. The staff are all amazing. They are truly angels. They kept us updated with dad. Not enough staff at the home, all
staff worn out and trying to cope with all their roles. Every day is different for them all, sometimes they do have a little respite but not often. More and more pressure for them. Having worked as a carer and in a hospital, know that all staff are caring and give their all. Immense praise to them all.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the home for the past three years. I have been at ease from day one. The staff are so warm and welcoming to my dad, myself and my family, the home is very clean and the meals very nice and as for the manager, she's a professional in her work. The care staff are second to none with
the help that they give to all residents. Keep up the great work everyone.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail B (Daughter-in-law of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When going to the nursing home to visit my father-in-law I always find the staff extremely friendly and helpful, the level of care my father-in-law receives is second to none. I can't thank the staff enough for all the hard work they do. My father-in-law is very settled here, he gets along with the
staff, so we know he is in safe hands which makes us feel that we don't have to worry about him. If any problems appear, ie. if Dads not well or anything, they always get in touch and let us know straight away. Thanks to everyone at Brownlee Court.

Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your review and your kind words, this really means a lot to myself and my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina R (Daughter-in-law of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brownlee Court has been amazing during my father-in-law's illness. All the staff are very accommodating and professional in every aspect.
I cannot express my gratitude on behalf of my father-in-law's family for all Brownlee Court.

Reply from Thomas Varghese, Director at Brownlee Court

We are so grateful for your review. Thanks for sharing your rating with us and the community.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simone R (Daughter-in-law of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the care home have been fantastic looking after my father-in-law. They made his 80th birthday special for him. Now as he is really not well they are going above and beyond to make him as comfortable as possible and make us welcome when we can see him and keep us up to date with any changes
in his health.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you for the wonderful review and for taking the time to share your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison A (Granddaughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last couple of months, the staff at Brownlee Care Home have taken really good care of my nana. It has been great to see pictures of the activities they have been doing with her. Staff are amazing, well done.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne M (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident within this care home from July 2019 until April 2020 when he sadly passed away. During this time all members of staff provided excellent care and support not only for my dad but for us as a family. Nothing was ever too much trouble and I really cannot ever thank them enough for
helping us through a very difficult time and setting my mind at rest that my dad was getting the care that he required.

Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your wonderful comments, it was a pleasure to have your Father in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janie S (Friend of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brownlee Court are amazing, nothing is too much trouble and they are all very much in tune with their residents’ needs, and never too busy to give a hug. Brownlee Court is a very warm, caring and homely environment and if the time should come when I need to be cared for, I can think of
no better place that I would like to be.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your lovely comments and our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark D (Regular Volunteer) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing home, extremely friendly staff and all the residents are very well looked after. They have the best facilities in any care home I have helped out in and go the extra mile to ensure the residents are totally satisfied and happy. They have lots of activities for them and will always do everything
they can to make sure they are happy, irrelevant of cost. Management are very much hands-on and play a full part in making sure the resident's requirements are fully met and their door is always open for any chat regarding absolutely anything. It is a joy to go in. More homes should be like this.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa H (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care this home provides is brilliant! My mum has vascular dementia and she's always smiling and joking with staff. Pictures they post of the activities during restrictions have been fabulous.
My dad was there up until his passing last September and the compassion they showed him was lovely. They
have pulled out all the stops to entertain and care for the troops over this very difficult time!

Reply from Thomas Varghese, Director at Brownlee Court

Thanks for your review and your kind words, this really means a lot to myself and my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne-Marie M (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a year now since my dad moved to Brownlee Court and all our family are delighted with the standard of care and support he receives. The staff are excellent, encouraging and respectful. Dad gets great meals and good personal care. The service is very well run and being able to access the Facebook
page means we can see the sort of activities that Dad is taking part in and even see him enjoying them.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernie R (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are wonderful. The Facebook page is fantastic, showing the events of the day, whether or not your relative is partaking, it shows daily activities. The carers are very accomodating with Facetime and messenger. This is one hundred percent better than making a phone call. Well done Brownlee
Court.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care and always go the extra mile to ensure their residents are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Brownlee Court is calculated as follows: ( (160 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 205 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Brownlee Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 17 Positive Reviews ÷ 23.2 = 0.733

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Kayleigh

Kayleigh Downey

Job Title: Deputy Home Manager

Deputy Manager


Karen

Karen Brown

Job Title: Chef

Kitchen Head chef


Lynne

Lynne Errington

Job Title: Senior Care staff

Senior Carer Staff
Lynne is a dedicated member of staff and to her role


Jane

Jane Knowles

Job Title: Kitchen Assistant cook

Assistant kitchen cook staff


Janet

Janet Devine

Job Title: Care Assistant

Care Assistant Staff


Beverley

Beverley Murphy

Job Title: Care Assistant

Carer Assistant Staff


Jayne

Jayne Davies

Job Title: Care Assistant

Carer Assistant Staff