Brownlee Court

Ormesby Road, Middlesbrough TS3 7SF
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9.4 82 Reviews
  • Brownlee Court, Middlesbrough
Brownlee Court Care Home in Middlesbrough is a privately owned, purpose-built, 116-bed care home specialising in Dementia, End of Life, Nursing and General Residency. Also providing respite care for families and loved ones to help them take a break from their care roles. All the rooms are furnished, or you can bring your own furniture with you if prefer. All rooms offer en-suite facilities.

Brownlee promotes individual care in a relaxed comfortable atmosphere, encouraging independence through choice and dignity throughout care given.

Helen Nutton is the Registered Care Home Manager with a strong team of experienced and trained staff to ensure all residents' individual care needs are catered for with dignity and passion making the care home feel like one big family and most importantly for residents, a home from home. Brownlee has a strong reputation for providing good quality of care to its residents.

Here at the home they offer car parking, wi-fi and the home is pet friendly as they have a residential pet dog called Gracie. They offer a wide range of other services, hairdressing, chiropody and a full activity programme rotating weekly over a 4-week basis.

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Care Provided by Brownlee Court

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 116 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sonia Morrell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (68)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Brownlee Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,050
    • Self-Funded Nursing Care £1,050 – £1,050
    • Self-Funded Nursing Dementia Care £1,050 – £1,050
  • (these prices are only a guideline, please contact Brownlee Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking


Brownlee Court Reviews (82)

Total of 82, showing 61-80
9.4

Brownlee Court has a Review Score of 9.4 (9.377) out of 10, based on 18 reviews in the last 2 years. Over all time Brownlee Court has 82 reviews.

Overall Experience

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Review from Rose L (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is regarding the dedication of staff during lockdown. I have been so impressed with the way staff have ensured their clients had contact with family, sharing photos of our loved ones, arranging video chats meaningful age-appropriate activities that have obviously encouraged residents to get
up and join in. My mother spent a lot of time in bed before lockdown, now we see photos of her taking part in various activities, her hair is always lovely with different styles showing the care her staff take each day. Thank you Brownlee Court from the bottom of my heart for keeping my mother safe and entertained. Quality of life is key and staff at Brownlee Court have worked tirelessly to achieve this for their clients.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care and always go the extra mile to ensure their residents are happy.


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Review from Callum P (Grandson of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Provide top care, especially during a harder period with Covid-19, excellent at helping to cater for needs of the family (including a birthday that has fallen within this period) and ease of access and video calling time slots and being able to try and contact family members.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from Jane C (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brownlee Court have shown such care, compassion and kindness, not only to my beautiful dad but to my wonderful mum and family.
Thank you so much, everybody, what you do shines through, and your actions don't go unnoticed.
Love to you all.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you so much for your lovely comments and our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from Sylvia T (Niece of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are amazing, nothing is a problem and so caring towards my auntie, nice and clean and meals look lovely.

Reply from Thomas Varghese, Director at Brownlee Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


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Review from Tony M (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for a number of years and was sadly in the advanced stages of Alzheimer's disease. Over the years that she lived and was cared for at the home, my brother, other members of the family and myself were frequent visitors. We were able to regularly see the levels of professional
care and love that was extended to Mother by all members of staff. She was very settled and happy at the home until her passing in June 2019.
We have the highest regard for the staff at the home and cannot thank them enough for looking after our mother so well over the years.

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Review from Carole T (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was getting good care in this home, from staff and managers. The food was good, and care of him, in palliative care was excellent, with help with sleeping so we could be with him.

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Review from H P (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At Ormesby Grange, the staff are always friendly and happy to help.
On my first visit, everything was explained in a very professional way and I was shown around.
My father is very settled in his new home and I feel he is safe, secure and well looked after.

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Review from Bobbie C (Friend of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are incredibly friendly, and not only do they take exceptional care of their residents, they also take the time to care about their community and help other local charities. They really do go above and beyond.

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Review from J B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved to Ormesby Grange from another care home after being in hospital. He has settled very well and has a lovely room. The staff on EMI are extremely caring and approach dad with dignity. The food is nice and the home is very clean. The manager is very approachable. It would be nice to see some
activities for the EMI residents e.g. Crafts, singers etc dad has only been in a month so hopefully, this will get organised. Overall a very nice care home.

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Review from M W (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came into the home in December 2018. He has settled really well which is thanks to the care staff. Dad is always approached with dignity and care. The manager has been very supportive. The care home is always very clean and the meals are always of a high standard. We have not seen activities happening
on the EMI floor/unit as of yet with the residents, it would benefit the residents and stimulate them.

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Review from Sharon F (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ormesby Grange is a lovely, bright and airy care home. The staff are really good at looking after my dad and I can relax knowing he is being well looked after. We always feel comfortable when we go to visit. Also, the food is very good and if we want Dad to have something different to eat, the kitchen
staff will see to it. Activities are quite good also, there is always something going on.

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Review from L C (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been going for respite for 2 years and always been happy to leave mam, knowing she would be well looked after. Mam is now on a short stay and hopefully being in full time. Staff amazing, each and every one of them. Cleanliness and rooms excellent. Staff have also been there for me when I've
needed them.
The support they give to my mam and family has been brilliant.
All take their jobs to heart.

Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your lovely feedback.


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Review from Dawn N (Niece of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were really pleased with the way the staff treated the residents and our Auntie fitted in really well.
I would recommend Ormesby Grange to anyone.

Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you so much for your lovely comments and our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from J W (Niece of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to the Remember When singalong and it was lovely, the staff went above and beyond what they had to do. There was food and drink provided for all, I took my granddaughter along and she loved it.
The residents had a great time, some even trying to dance and all of us had a good singalong.

Reply from Helen Nutton, Home Manager at Brownlee Court

Thank you for your lovely comments, the day was fantastic and so memorable for our residents. A very good day had by all.


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Review from Lynn C (Granddaughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff.
Always go the extra mile.
Always there for the families also.
Giving hugs to the elderly is one thing I am always seeing staff do which is so lovely.
My Nana is so happy there and that makes my family happy.

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Review from Christine C (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not a particular experience but an overall one. The manager and all staff at Ormesby Grange Care Home, showed empathy, understanding, respect at all times. They helped us celebrate a milestone birthday (100) with complete enthusiasm. They created a warm, friendly, loving occasion and all hands on board.
It was to be our friend's last special memory, but one she treasured ... on her passing, they gave her a send-off which will stay with me always, they lined a path with all the staff respectfully bowing heads to see her on her final journey. Not to mention at least 10 actually attending the service taking time on their days off to come!! A credit to the company, beautiful people!!!

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Review from S T (Daughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring, looked after my mum for 5 yrs. Cannot thank them enough. I had peace of mind knowing she was well cared for and happy in her own way.

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Review from Michael M (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted here for care via the hospital as he was very poorly and my mother was unable to look after him.
Although he only spent two weeks in here our family could not fault anything about this home. From the day he went in he was treated with care and respect by all members of staff. The
manager was very helpful whenever we asked any questions.
The room was clean and tidy and of adequate size.
I felt that the carers went above their duties by being so professional in all that they did and their care and attitude was excellent at all times
I feel that they treat him as not only a resident but as a friend also. Would never have any doubt in using this care home again.

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Review from M L (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy as a resident here at Ormesby Grange. This has been because of the staff. They are friendly, they always have a smile and offer help or just a kind word. The cleanliness is second to none. One thing we have always said as a family and friends the home always smells nice,
the rooms are comfortable, clean and well equipped no matter how busy people are they make time.

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Review from E F (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the 3rd place of trying out places for my husband on basis of 2 days respite every 2 weeks. Each time on entering the care home, I have found it a very pleasant place to enter. Clean, bright and most of all staff who are friendly and helpful and who seem to be caring.

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Current Review Score: 9.4 (9.377)

Overview of Review Score

The Review Score of 9.4 (9.377) out of 10 for Brownlee Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Brownlee Court is calculated as follows: ( (160 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 205 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Brownlee Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 17 Positive Reviews ÷ 23.2 = 0.733

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Kayleigh

Kayleigh Downey

Job Title: Deputy Home Manager

Deputy Manager


Karen

Karen Brown

Job Title: Chef

Kitchen Head chef


Lynne

Lynne Errington

Job Title: Senior Care staff

Senior Carer Staff
Lynne is a dedicated member of staff and to her role


Jane

Jane Knowles

Job Title: Kitchen Assistant cook

Assistant kitchen cook staff


Janet

Janet Devine

Job Title: Care Assistant

Care Assistant Staff


Beverley

Beverley Murphy

Job Title: Care Assistant

Carer Assistant Staff


Jayne

Jayne Davies

Job Title: Care Assistant

Carer Assistant Staff