Parkville Care Centre

Walpole Street, Middlesbrough TS1 4HA
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9.3 36 Reviews
  • Parkville Care Centre, Middlesbrough
Parkville Care Centre is a ninety-four bedroom care centre located in Middlesborough, that combines a comfortable and charming setting with the skills of professional and dedicated nurses and carers.

The centre now boasts the prestige groups 1st Auguste community. A 37-bed specialist nursing community for people living with dementia or related illness requiring nursing type care and treatment in a purpose-built setting.

The centre also offers both residential and residential dementia caring across two separate floors in the larger main building

The whole centre has benefited from a substantial £75k input of finances specifically designed to lift the entire Parkville environment and which has also been used to completely redesign, to specific evidence-based criteria, the modern, safe and inclusive nursing centre

The nursing unit has RGN and RMN clinical leads both day and nights.

The Care Centre is further benefiting from a partnership with 'Oomph', the activities and occupations charity and the community and the residential setting now have a Tovertafel magic table, a mobile snoezelen centre and the latest Sentes bathing experience.

With full wi-fi availability and FUSION care plan systems this is the care centre for all needs

The new wellbeing - coordinators are now in place and a menu using the Caroline Walker Trust guidelines, the centre is benefiting from a new direction under the expert leadership of the new CQC registered manager.

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Care Provided by Parkville Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mark Mounter (Registered Home Manager)
  • Admission Criteria
    • Pre-admission assessment required
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Parkville Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees will be discussed with prospective residents/families on show around

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is unrestricted for families and direct friends of residents, however, the home do ask that if visiting late evenings or early morning, please make allowances for those older residents who may be sleeping or unwell and follow Parkville's policy on visiting children and pets (They must be accompanied at all times)


  • Parking

  • Car parking is fully provided however on busy occasions and events this can be restrictive, however ample free parking is available opposite, behind and around the main entrance to the care centre


Parkville Care Centre Reviews (36)

Total of 36, showing 1-20
9.3

Parkville Care Centre has a Review Score of 9.3 (9.275) out of 10, based on 13 reviews in the last 2 years. Over all time Parkville Care Centre has 36 reviews.

Overall Experience

  • 25
  • 10
  • 0
  • 0
  • 1

Date Published

36
5
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23

Review from L W (Granddaughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are professional, friendly and attentive to nanna, the living environment is clean enough and it feels safe. The food quality is lacking and the portions are small though.

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Review from Christine B (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been in this care home for 7 months and I am so happy she has settled in really well now. The care she is receiving is really good, and all the carers and nursing staff are so good with her. If we have any problems the management are always there to help. The only concern is maybe the
food choice menu which could be improved.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for the fantastic feedback which will be shared with all staff. Thank you.


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Review from A B (Grandson of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my grandmothers have lived here at Parkville, one who unfortunately passed away here in 2008. I am very happy with the care my grandma is receiving, she has settled in really well and the care team and management are always there and happy to help.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for the excellent feedback and we will look at your points raised. Thank you again.


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Review from Michael B (Son-in-law of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for 7 months and I am very pleased with the way she has been looked after. The care is good, the place is clean and the staff and management are very friendly. The only thing that could be better is the food that is provided.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for this amazing review. Thank you.


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Review from Lauren B (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Parkville. After losing a lot of faith in care settings due to a previous very bad experience I'm blown away. After just a short time already Parkville has given me my mum back. Parkville has ticked every box, the staff are incredibly attentive and treat my mum with the
utmost respect and care, going above and beyond to ensure her comfort and happiness, there is a whole home approach from all levels of staff. Person centred care is practiced which is making every day feel meaningful. The home itself is very clean and gives me a very welcoming, supporting family environment. The choice of meals is fantastic. I feel completely at ease knowing my mum is in a safe, supporting environment. The management team are always approachable and open to feedback. Thank you Parkville Team.

Reply from Rachel Cullen, Operations Manager at Parkville Care Centre

Thank you for the feedback. It is lovely to hear that you are having such a positive experience with Parkville. I will share your lovely comments with the team at Parkville.


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Review from J N (Friend of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful every time I come. Residents are well looked after and you can see they are all cared for well. Carers have a good relationship with residents so you know your friends and family are well looked after.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you for this review, this will be shared with the staff and we are thankful for your time.


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Review from P G (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with really friendly, caring staff who go the extra mile with care and compassion. My mum was happy and settled - they even managed to get her to sleep in her bed after she had spent 3 years sleeping in her chair at her previous care home.
Fully deserved 5-star rating.

Reply from Kevin Robinson-Husband, Group Operations Manager at Parkville Care Centre

Thank you for your lovely feedback; it is great to see the care and support your mum and family received was to a high standard. I will share these lovely comments with the team.


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Review from Kathleen H (Sister of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my sister and it is quite easy to take her to the garden in a wheelchair and the lift is good to use. The staff are friendly and helpful and polite.

Reply from Kevin Robinson-Husband, Group Operations Manager at Parkville Care Centre

Thank you for your review, it is great to see that the staff are supportive and friendly and that you are able to access the gardens with your sister and enjoy this time. We will share these comments with the staff teams.


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Review from Claire D (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, friendly staff and very helpful. My mum is happy and settled.

Reply from Kevin Robinson-Husband, Group Operations Manager at Parkville Care Centre

Thank you for the review, it is lovely to see that your mum is happy and settled. We will share these reviews and comments with the staff teams.


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Review from C J (Partner of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased that my partner has settled in her new home and seems happy. She gets on well with the staff and I find everyone pleasant and amenable.
Her appetite seems better and she enjoys her food which is very good.
We have had a visit to the cinema, which she enjoyed, with another in the near
future.

Reply from Kevin Robinson-Husband, Group Operations Manager at Parkville Care Centre

Thank you for the review, it is great to see that your wife has settled into the care home and enjoying it, we will feed back these comments to the staff team.


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Review from Richard H (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good care. Dad entered Parkville in January 2023 and over the first few months some settling in was needed. The garden in the Sapphire unit needs tlc with fag butt clean up etc. but is improving. More staff in the Sapphire unit will help the lovely staff cope better. Laundry should be a bit
better and things go missing regularly. However, feel secure that Dad is looked after and has dignity in his care now.

Reply from Kevin Robinson-Husband, Group Operations Manager at Parkville Care Centre

Thank you for the review, Richard. We will continue to work on the areas which have been discussed to ensure that we are always striving for the best standards of care within the service. I will share these comments with the team within the care home.


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Review from A G (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my mother who stayed.
Place very clean. Staff were friendly and helpful, couldn't do enough for the residents. Always had a smile on their faces. Plenty of entertainment to keep the residents occupied. Only downside the food is not great, but still tried to please you with another choice.

Reply from Kevin Robinson-Husband, Group Operations Manager at Parkville Care Centre

Thank you for your lovely comments, we will ensure that these are shared with the staff team and we review the comments around the food to progress within this area.


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Review from L M (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my mother who stayed in the home. Staff were lovely, very helpful. The home was very clean and tidy. The staff always had a smile on their faces. The entertainment kept the residents occupied and happy. Only problem: the food was monotonous, not much variation, but they still went out of the
way to accommodate you if you wanted something else.

Reply from Kevin Robinson-Husband, Operational Support Manager at Parkville Care Centre

Thank you for your lovely comments, I will ensure that these comments are discussed with the staff teams and we will discuss also with the kitchen as comments help us to progress.


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Review from Doreen W (Wife of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last four weeks of his life in Parkville Care Centre. The management and staff are incredible. They cared for him, and indeed for the whole family.
His hygiene and personal care were excellent, as was the home. This home has a very high standard and I would recommend it to anyone.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you for the excellent feedback. I will pass on your heart felt comments to the staff team. We were so sorry for the loss of your beloved husband who was a lovely gentleman.


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Review from Andrew B (Son of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkville Care Centre has a new manager in place and in a short time she has demonstrated good positive leadership skills, leading her team in an effective direction. Parkville has a good person-centred approach and is a safe caring environment which addresses all care needs. It clearly has an open-door
policy and I feel I can question and review any aspects of my loved ones' quality of care or care plan at any time. The day-to-day care which I witness and watched is of a high standard and I feel confident and supportive of Parkville Care Centre Team.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for your review, Andrew. It really means a lot. I will share the positive comments. The Team here at Parkville will continue to provide excellent care to all of our residents.


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Review from Brian F (Brother of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider my brother and me very lucky to have found Parkville Care Centre. The staff and management without exception have shown exceptional care and kindness to both of us, and we did have experience with another care home to provide a comparison. Thank you.

Reply from Kevin Robinson-Husband, Lead Operation Manager at Parkville Care Centre

Thank you for your feedback this is lovely to hear that you and your brother are happy with the service, I have discussed these comments with the home manager who will discuss these with the staff teams and these comments and feedback help us to continuously improve our service.


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Review from Nicola H (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the home enough from the very first day my Mam arrived to the last day. The care given has been excellent towards Mam's requirements and also towards the family. There was never ever anytime the care was never there, from minor issues to palliative care. I cannot commend the carers
enough.

Reply from Margaret Roe, Senior Operations Manager at Parkville Care Centre

Thank you for your kind words and for taking the time to leave us such a lovely review. I am pleased to hear that our team was able to provide a positive experience for your mam and the family.


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Review from S M (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mam was only in the care home for 6 months but while she was there she was happy and enjoyed the company of the other residents and was encouraged to join in with the entertainment. The care from all the staff was very good and nothing was too much trouble for them.

Reply from Margaret Roe, Senior Operations Manager at Parkville Care Centre

Many thanks for your kind words and for leaving our team a positive review. I am pleased to hear we were able to provide an enjoyable stay for your mam. We do our utmost to ensure this is exactly the experience all residents enjoy as well as their families.


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Review from James (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was resident at Parkville for many years. She loved it there. The staff and management are kind, considerate and caring. There is a lovely, warm atmosphere in Parkville. I would recommend Parkville to anyone. I have recommended it to my friends and family.

Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you very much for your review. All reviews help to assist us in our quality control and reward the staff.


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Review from Harry T (Friend of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An elderly friend was in this care home, and I can't praise it enough. The lovely manager and all her staff were amazing and showed my friend the greatest amount of dignity, respect and care that anyone could have asked for. All the staff are a credit to the manager, and all I can say on behalf of myself
and my wife is a massive 'Thank You' for everything you did for him.

Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you for your review. All reviews constantly help us to evaluate and improve our services.


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Current Review Score: 9.3 (9.275)

Overview of Review Score

The Review Score of 9.3 (9.275) out of 10 for Parkville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.584 for Parkville Care Centre is calculated as follows: ( (110 Excellents x 5) + (29 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.691 Points relating to the number of positive Reviews for Parkville Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 13 Positive Reviews ÷ 18.8 = 0.691

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Mark

Mark Mounter

Job Title: Care Home Manager

Joined: 2024

I have over two decades of dedicated service in the NHS and private sector I am excited to bring my extensive experience, compassionate leadership, and innovative approach to Parkville Care Centre My career has been driven by a steadfast commitment to providing the highest standards of care, fostering a supportive environment for both residents and staff, and continually improving the quality of life for those in my care.


Throughout my 20+ years, I have worked in different areas, each with unique challenges and opportunities. My leadership style is rooted in empathy, transparency, and a hands-on approach, ensuring that every resident receives personalized care tailored to their specific needs. I believe in creating a home-like atmosphere where residents feel valued, respected, and part of a community and this leadership style coupled with the values of prestige care can only be an asset.


I have a proven track record of maintaining and exceeding regulatory standards, achieving excellent ratings from regulatory bodies. My attention to detail and commitment to best practices have ensured that the homes under my management are recognized for their quality care and compliance. As a nurse myself I wish to enrich the staffing team to promote excellent standards for our residents.


Frequently Asked Questions about Parkville Care Centre

What types of Care is Parkville Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parkville Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Parkville Care Centre have?

There are 94 Single Rooms.

What are the Facilities & Services at Parkville Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parkville Care Centre to the centre of Middlesbrough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.