The rooms are bright and cheerful and comfortable.
Barbara E (Daughter of Resident)
The staff are amazing, they tend to all my father's needs and nothing is too much trouble
Debra L (Daughter of Resident)
we have tried a few places and not any of them comes close to the detail of what this home does
Edna F (Wife of Resident)
All fees will be discussed with prospective residents/families on show around
Visiting is unrestricted for families and direct friends of residents, however, the home do ask that if visiting late evenings or early morning, please make allowances for those older residents who may be sleeping or unwell and follow Parkville's policy on visiting children and pets (They must be accompanied at all times)
Car parking is fully provided however on busy occasions and events this can be restrictive, however ample free parking is available opposite, behind and around the main entrance to the care centre
Parkville Care Centre has a Review Score of 9.3 (9.275) out of 10, based on 13 reviews in the last 2 years. Over all time Parkville Care Centre has 36 reviews.
Review from M M (Resident) published on 29 November 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you for your review. All reviews help us to improve our offer.
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Review from Laura L (Daughter of Resident) published on 24 September 2019
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Overall Experience
5.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you for your review. All reviews, good or less so, assist us to improve our services.
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Review from N S (Daughter of Resident) published on 24 September 2019
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Overall Experience
4.0 out of 5
Reply from paul smith, Admin Manager at Parkville Care Centre
Thank you so much for your positive views - all reviews help us to improve our service and make our staff feel even more appreciated. Paul.
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Review from Margaret B (Resident) published on 24 September 2019
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Overall Experience
5.0 out of 5
Reply from paul smith, Admin Manager at Parkville Care Centre
Thank you so much for your positive views - all reviews help us to improve our service and make our staff feel even more appreciated. Paul.
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Review from John O (Brother of Resident) published on 19 July 2019
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Overall Experience
5.0 out of 5
Reply from paul smith, Admin Manager at Parkville Care Centre
Thank you so much for your positive views - all reviews help us to improve our service and make our staff feel even more appreciated. Paul
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Review from Emma T (Niece of Resident) published on 28 February 2019
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you. All reviews allow us to improve our services. In the spirit of openness and fairness, we have published this submitted review. it is highly unreflective of other views expressed however where our service does not meet expectation it is our intention to always say sorry and to do better next time. We are sorry, Emma, our service on this occasion did not meet your expectation
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Review from Barbara E (Daughter of Resident) published on 3 October 2018
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Overall Experience
5.0 out of 5
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Review from Mary F (Resident) published on 2 October 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
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Care / Support
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Treated with Dignity
Food & Drink
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Review from Edna F (Wife of Resident) published on 19 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Review from S N (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
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Review from Patricia W (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Review from Terence M (Resident) published on 19 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from Frederick B (Resident) published on 19 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Debra L (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Smith, Admin Manager at Parkville Care Centre
Thank you, all responses assist us to improve our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Colin B (Husband of Resident) published on 18 September 2018
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Overall Experience
5.0 out of 5
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Review from David W (Husband of Resident) published on 18 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.3 (9.275) out of 10 for Parkville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.584 for Parkville Care Centre is calculated as follows: ( (110 Excellents x 5) + (29 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.584
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.691 Points relating to the number of positive Reviews for Parkville Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 13 Positive Reviews ÷ 18.8 = 0.691
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 May 2024
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Job Title: Care Home Manager
Joined: 2024
I have over two decades of dedicated service in the NHS and private sector I am excited to bring my extensive experience, compassionate leadership, and innovative approach to Parkville Care Centre My career has been driven by a steadfast commitment to providing the highest standards of care, fostering a supportive environment for both residents and staff, and continually improving the quality of life for those in my care.
Throughout my 20+ years, I have worked in different areas, each with unique challenges and opportunities. My leadership style is rooted in empathy, transparency, and a hands-on approach, ensuring that every resident receives personalized care tailored to their specific needs. I believe in creating a home-like atmosphere where residents feel valued, respected, and part of a community and this leadership style coupled with the values of prestige care can only be an asset.
I have a proven track record of maintaining and exceeding regulatory standards, achieving excellent ratings from regulatory bodies. My attention to detail and commitment to best practices have ensured that the homes under my management are recognized for their quality care and compliance. As a nurse myself I wish to enrich the staffing team to promote excellent standards for our residents.
