Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by.
In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.
Ample free on-site parking.
Windermere Grange has a Review Score of 9.9 (9.893) out of 10, based on 14 reviews in the last 2 years. Over all time Windermere Grange has 53 reviews.
Review from Alycia D (Daughter of Resident) published on 28 June 2024
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Overall Experience
5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your kind review, we are pleased you were happy with the loving and caring support your Dad received at Windermere Grange.
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Review from J C (Daughter-in-law of Resident) published on 18 April 2024
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you so much for your kind review, we are pleased to hear your loved ones have settled into Windermere Grange. We are happy to hear our team are accommodating and you are also having the time and care you need.
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Review from J M (Wife of Resident) published on 17 April 2024
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4.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your kind review, we are happy to hear the team are welcoming and friendly, and that you are pleased with the care your husband is receiving at Windermere Grange.
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Review from Margaret F (Resident) published on 2 August 2023
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5.0 out of 5
Reply from Keith Milton, CEO at Windermere Grange
Thank you very much for your kind review. We're really pleased you are happy with the care we provided you and your husband. It was our privilege to look after you both.
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Review from J M (Daughter of Resident) published on 27 July 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review, we are pleased to hear you were pleased with your father's care at Windermere Grange Care Home, he is sadly missed by all at the home.
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Review from Martina M (Niece of Resident) published on 21 July 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review, Martina, we are pleased to hear you are happy with the care your aunt is receiving at Windermere Grange.
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Review from Brenda F (Niece of Resident) published on 21 July 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review, Brenda, we are pleased to hear you are happy with the care your uncle is receiving at Windermere Grange and that he is being well cared for by the team.
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Review from Joyce C (Resident) published on 6 July 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review Joyce, we are pleased to hear you are happy at Windermere Grange and that the staff are welcoming and friendly.
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Review from Carol C (Niece of Resident) published on 6 July 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review Carol, we are pleased to hear your Aunty is happy at Windermere Grange.
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Review from Susan W (Niece of Resident) published on 30 June 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review Susan, we are pleased to hear you were happy with the care your in-laws received and now your aunt is receiving whilst staying at Windermere Grange. We are always happy to welcome you to the home.
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Review from Donald W (Nephew of Resident) published on 30 June 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review Donald, we are pleased to hear you are always welcomed by the team when visiting and that you look forward to visiting the home.
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Review from J W (Daughter of Resident) published on 23 June 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review, we are pleased to hear you were happy with the care your mum received whilst staying at Windermere Grange and we hope that she is keeping well.
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Review from Wilhelmina G (Daughter of Resident) published on 22 June 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your lovely review, Wilhelmina, we are pleased to hear you were happy with the care your mother received at Windermere Grange and that you and your family were made to feel welcome when visiting the home.
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Review from P C (Respite Resident) published on 20 April 2023
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5.0 out of 5
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your feedback, we are so pleased you enjoyed your stay at Windermere Grange Care Home and that you were happy with the support you received from the management and team within the home.
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Review from Angela D (Wife of Resident) assisted by family/friend published on 11 January 2023
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5.0 out of 5
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Review from D S (Daughter of Resident) published on 14 December 2022
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4.0 out of 5
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Review from May S (Mother of Resident) published on 7 December 2022
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4.0 out of 5
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Review from Andrea M (Respite Resident) published on 27 October 2022
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5.0 out of 5
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Review from Kathleen C (Daughter of Resident) published on 10 June 2022
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4.0 out of 5
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Review from H R (Niece of Resident) published on 25 April 2022
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5.0 out of 5
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The Review Score of 9.9 (9.893) out of 10 for Windermere Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Windermere Grange is calculated as follows: ( (151 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Windermere Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Feb 2024
Caring
Effective
Responsive
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
We have bed availability across all areas of our care home, residential, dementia and respite. Please contact us for further information, request a brochure or arrange a tour. This can be done either here or via our website.
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Job Title: Registered Manager
Joined: 2018
Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."
Job Title: Deputy Manager
Joined: 2010
Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."
Job Title: LD Manager
Joined: 2015
Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."
