Green Lodge Care Home

The Green, Billingham TS23 1ES
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8.6 32 Reviews
  • Green Lodge Care Home, Billingham
Green Lodge Care Home provides residential care, short-term respite care and residential dementia care in a warm and welcoming setting in Stockton-on-Tees.

Rated 'Good' by the CQC (September 2020), Green Lodge Care Home offers spacious en-suite bedrooms, beautiful gardens and accessible communal living rooms for residents to enjoy.

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Care Provided by Green Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Easterbrook-Smith (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 2

Funding & Fees Guide for Green Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on family or friends visiting.


  • Parking

  • Private parking to the rear of the building.


Green Lodge Care Home Reviews (32)

Total of 32, showing 1-20
8.6

Green Lodge Care Home has a Review Score of 8.6 (8.593) out of 10, based on 4 reviews in the last 2 years. Over all time Green Lodge Care Home has 32 reviews.

Overall Experience

  • 21
  • 9
  • 2
  • 0
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Date Published

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Review from Elizabeth K (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was in Green Lodge for just over two years and the care she received was fantastic. All the staff treated my Mam with care, dignity and compassion throughout her time there. I was also treated like family every time I visited my Mam. My Mam recently passed away but I would recommend this care
home to everyone. There was always something organised for the residents to keep them entertained and engaged. Wonderful staff and a wonderful care home.

Reply from Sharon Easterbrook-Smith, Manager at Green Lodge Care Home

I would like to say thank you so much for your lovely review, the words and taking your time to provide feedback are very much appreciated, I will share it with the staff team at Green Lodge, thank you for such a lovely review, your mum was an absolute pleasure to take care.


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Review from Mary G (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother-in-law's 99th birthday and all the staff were so lovely they made her feel so special. One of the staff organised for some children from a local nursery to come and sing Happy Birthday. All the staff came out and it was such a magical moment that my mother-in-law and the family won't
forget.

Reply from Sharon Easterbrook-Smith, Manager at Green Lodge Care Home

This is such a lovely review and Green Lodge management and staff are so happy we made this moment magical, thank you so much for your lovely review and will share your lovely kind words with the staff team, it is so lovely. This was a very special moment something which will be so memorable to you as a family, thank you and your kind words are very much appreciated Sharon Easterbrook-Smith Home Manager.


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Review from E W (Husband of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Green Lodge Care Home in my opinion are wonderful people and nothing is any trouble at all, they help my wife and others at all times. They are in my mind very special people always friendly with a smile. And they all do a wonderful job with all the residents.

Reply from Sharon Easterbrook-Smith, Manager at Green Lodge Care Home

Thank you so much for your lovely review, I will ensure your positive feedback is shared with the staff team, I really appreciate your kind words and so happy you are happy with the care and support at Green Lodge thank you.


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Review from A D (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been here as a resident for a year and the care she has received has been all and more than I hoped for. I would recommend them for a loved one. The staff are lovely and the atmosphere is homely and friendly.
The activities are often and help the residents to have a better quality of life.
Too many to list but live chicks to hold, live music, exercise classes, knitting, painting - the garden in nice weather, ice cream, panto, Salvation Army for Christmas carols. They have a lot of medical care which is hard for us to access at home but is standard and linked to the care home. I can’t ever thank them enough for the care my Mam has received.

Reply from Debbie Burnett, Home Manager at Green Lodge Care Home

Thank you so much for taking the time to leave this lovely review, our aim is to provide a high standard of care and support to all our people and their families, I will pass on your kind words to the team.


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Review from Chris B (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is in an excellent location and has a superb ambience. All staff are very professional in their approach to care and always willing to have a chat if you need some help.

Reply from Debbie Burnett, Manager at Green Lodge Care Home

Looking after your loved one is our pleasure. We are pleased that you are happy with our care community.


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Review from V W (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Green Lodge from hospital after having a fall at home. He has been a resident there since late October. He has settled in extremely well and has built lovely relationships with all of the staff, who treat each resident like a member of their own family. Having previously worked in care
myself, I can, hand on heart say, I could not ask for a better place for my dad. The staff are all friendly and approachable, take the time to listen to residents and visitors and have been fantastic when I needed advice or reassurance.

Reply from Debbie Burnett, Care Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave such a lovely comment. Our staff pride themselves in every aspect of their job role and will be very happy to read such lovely positive feedback.
Kind regards.


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Review from S C (Son of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in well. He has dementia and keeps the staff on their toes. He enjoys the food and says the staff are lovely. We visit regularly and he appears to be happy and well looked after by the staff that care for him. I am very pleased with our choice of care home, it's convenient for
visits and appears to be well run.

Reply from Debbie Burnett, Manager at Green Lodge Care Home

Many thanks for taking the time to leave such lovely feedback, I will certainly pass your lovely comments on to the staff. As a team, we all strive to provide the best care possible for our residents.


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Review from K A (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been nothing but helpful and friendly. They have made my Mum extremely welcome and the members of her family. It was a hard decision to put Mum into Green Lodge but I am now very happy.

Reply from Debbie Burnett, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave such a lovely review, we all strive to provide the best possible care to our residents and your feedback is greatly appreciated. I will pass on your lovely comments to the staff. Kind regards.


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Review from M G (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been extremely happy in Green Lodge. She has commented about how attentive and friendly the staff are. She has also frequently commented about the excellent quality of the meals. If I have had any queries, the staff have responded quickly and to my satisfaction. After a short time in Green
Lodge, we have noticed that our mother is the best we have seen her in a long time in terms of being more lively and alert. As a family, we are all delighted by how happy she has been.

Reply from Debbie Burnett, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for our home, your positive feedback is very much appreciated and I will certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and will continue to do so even in these uncertain times. Kind regards, Debbie


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Review from G B (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given. Staff are always friendly.

Reply from Debbie Burnett, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for our home, your positive feedback is very much appreciated. As a team, we strive to provide the best care possible for our residents and will continue to do so even in these uncertain times. Kind regards, Debbie


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Review from Mark (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So my dad has been in Green Lodge for 6 months now, it was so hard dropping him off as he's 83 and blind. But Green Lodge were fantastic took my worries away about leaving him and keeping me informed of his health and mood. In particular, he has taken a shine to a senior care assistant. She has gone
above and beyond to make my dad feel comfortable and looked after, and most importantly wanted and needed. My dad dotes on her and really classes her as his best friend. Green Lodge is a lucky place to have such a caring person on their team. Well done to staff, they credit to the industry, a caring loving people that love their job.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Thank you so much for your feedback, this means so much to all the staff. Your Dad is a pleasure to look after. I will pass your amazing feedback on to all staff, and thank you once again. Kind regards.


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Review from Alistair R (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has made tremendous progress since being admitted to Green Lodge. All the staff I have had contact with have been very caring and professional. The home seems to have managed the current Covid situation very well.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and it's lovely to hear that you feel we are doing exactly that particularly during these trying times.


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Review from K W (Friend of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative required emergency care and the team at Green Lodge could not be more helpful, due to the current pandemic I was unable to visit but have been completely involved in every aspect of my relatives care. The deputy manager goes above and beyond and keeps me fully updated with everything and
has arranged window visits, face time and WhatsApp calls and as a family, we couldn’t be happier she is a star! The team are professional, caring and led very well. We couldn’t have hoped for a better home. My relative is so happy and we know we made the right decision choosing Green Lodge.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated, all staff strive to deliver a quality service and receiving feedback like this will be passed on and welcomed by all, once again thank you. Kind Regards.


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Review from Kelly S (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Green Lodge as she required extra support. The staff could not be more helpful especially with the current pandemic. It was a hard decision for us to make as a family but after speaking to the deputy manager she put our mind at ease. She is so professional, absolutely cares and
keeps me fully updated with everything! I can ring at any time and she always has time for a chat/update and always seems so happy she really is a star! The staff are amazing with mum and she is so happy which makes us so happy! I cannot thank the staff enough they are a well-led team and are like extended family!

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated, all staff strive to deliver a quality service and receiving feedback like this will be passed on and welcomed by all, once again thank you. Kind Regards


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Review from Robert E (Friend of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good family friend has recently moved homes and is now at Green Lodge. I knew I could not visit, however, I did call by to ask how he was. I am the next of kin for my friend so needed to make sure he has settled. The staff could not be more helpful, I was introduced through the window to the
new manager and was really put at ease about my life long friend. If the care my friend receives is as warm as my welcome he will feel at home.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and its lovely to hear that you feel we are doing exactly that. Kind regards.


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Review from J R (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every staff member goes the extra bit to make sure the residents and family feel like they are important. My mother, although has dementia, is very settled and happy with the staff and care given. The meals are very nice and are made on the premises and are like the old school meals which they relate
to.

Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and its lovely to hear that you feel we are doing exactly that. Kind regards.


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Review from F G (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys living in Green Lodge. She feels comfortable and looks upon the staff as family. I always feel able to ask any questions regarding her care.
The new manager is very approachable and friendly. She seems to go above and beyond her role.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mother enjoys living here at Green Lodge. It is also pleasing to hear that your mother sees our hard-working staff as like extended family.
Kind regards, Karen Montrose-Douglas, Home Manager.


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Review from S P (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Green Lodge are very professional, caring, friendly and approachable. The staff are very skilled at supporting my husband in all areas of his care, they understand and respond to his needs well and always show patience, understanding and compassion whilst supporting him. Above all, my husband
is happy and settled in Green Lodge and he enjoys banter with staff and residents. When visiting Green Lodge you are guaranteed a warm, friendly welcome and a cup of tea.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge Care Home. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be friendly, caring and professional. It is also pleasing to hear you are happy with our warm and friendly welcome. Kind regards Karen Montrose-Douglas, Home Manager.


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Review from Sandra B (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely helpful. Mother always has her fingernails, toenails and hair cut regularly. Meals are cooked lovely and very nutritious.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe the care that your mother receives as excellent. It is also pleasing to hear you believe our food to be both delicious and nutritious!
Kind regard, Home Manager


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Review from Linda B (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in here for 7 months. Staff were lovely. Room nice, meals had good choices, plenty of entertainment.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found our hard-working team to be lovely. It is also pleasing to hear you felt as though your mother was provided with a good room, good food and plenty of entertainment!
Kind regard, Home Manager


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Current Review Score: 8.6 (8.593)

Overview of Review Score

The Review Score of 8.6 (8.593) out of 10 for Green Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Green Lodge Care Home is calculated as follows: ( (43 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.739 Points relating to the number of positive Reviews for Green Lodge Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 4 Positive Reviews ÷ 11 = 0.364

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Registered Home Manager

Joined: 2023

Hello, my name is Sharon Easterbrook-Smith and I am the Registered Manager at Green Lodge Care Home. My passion for care started at a young age as I grew up living opposite a residential care home and used to visit the residents there often.


This inspired me to pursue a career in care and 1988 I began my first role as a care assistant. I progressed to senior care assistant before becoming a manager and joining the Orchard family in 2018.


Frequently Asked Questions about Green Lodge Care Home

What types of Care is Green Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Green Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Green Lodge Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Green Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Lodge Care Home to the centre of Billingham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.