Cherry Tree Care Centre Reviews (18)
Cherry Tree Care Centre has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Cherry Tree Care Centre has 18 reviews.
Review from M N (Daughter of Resident) published on 3 March 2025
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Overall Experience
2.0 out of 5
The food served was constantly cold and as she became more incontinent she was left in wet clothing and bedding several times
The room was barely cleaned and my family were wiping the tray Mum used as the staff didn't touch it.
The shower was constantly unavailable due to no hot water or a broken boiler.
The activity staff were hardly seen and many of the activities on the board didn't happen.
The family did raise concerns and actions were taken but the general caretaking, keeping Mum clean was a big disappointment and the constant serving of cold food was a disgrace!
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Review from Rebecca L (Daughter of Resident) published on 11 June 2022
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Overall Experience
5.0 out of 5
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Review from Sarah H (Daughter-in-law of Resident) published on 24 September 2021
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5.0 out of 5
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Review from Rosemary H (Friend of Resident) published on 2 April 2020
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Overall Experience
4.0 out of 5
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Review from P L (Sister of Resident) published on 31 May 2018
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Overall Experience
3.0 out of 5
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Review from William K (Brother of Resident) published on 20 May 2018
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Overall Experience
5.0 out of 5
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Review from Karl O (Son of Resident) published on 4 May 2018
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Overall Experience
5.0 out of 5
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Review from June F (Wife of Resident) published on 6 April 2018
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Overall Experience
4.0 out of 5
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Review from Jayne M (Friend of Resident) published on 6 April 2018
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5.0 out of 5
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Review from L R (Daughter of Resident) published on 6 April 2018
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5.0 out of 5
A big thank you to all the staff for making my mum feel right at home!
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Review from John B (Nephew of Resident) published on 6 April 2018
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Overall Experience
5.0 out of 5
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Review from Edna L (Resident) published on 9 November 2017
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Overall Experience
5.0 out of 5
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Review from Jenny K (Resident) published on 9 November 2017
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Overall Experience
4.0 out of 5
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Review from Sue M (Daughter of Resident) published on 22 September 2017
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5.0 out of 5
I feel totally relaxed knowing mum is warm, looked after and well fed.
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Review from Sandra B (Daughter of Resident) published on 15 September 2017
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Overall Experience
5.0 out of 5
She is happy and she socialises more as its lovely that
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Review from M D (Resident) assisted by family/friend published on 1 August 2017
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5.0 out of 5
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Review from Denise C (Daughter of Resident) published on 10 May 2017
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5.0 out of 5
The meals and afternoon teas are lovely.
My mam is safe, secure and happy.
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Review from Cheryl W (Daughter of Resident) published on 11 April 2016
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Overall Experience
5.0 out of 5
Thank you everyone.
Reply from Kevin Husband, Home Manager at Cherry Tree Care Centre
Thank you for taking the time to leave us a review. It is lovely to hear feedback that your family always feel welcomed into Cherry Tree and that you find the staff to be kind and considerate. We strive to create a relaxed and enjoyable living environment for our residents and we are pleased this has been your experience.
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Overview of Review Score
The Review Score of 2.5 (2.500) out of 10 for Cherry Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.500 for Cherry Tree Care Centre is calculated as follows: ( (1 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 12 Ratings = 2.5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Cherry Tree Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 0 Positive Reviews ÷ 8.4 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
