Elton Hall

Elton Village, Stockton-on-Tees TS21 1AG
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8.5 41 Reviews
  • Elton Hall, Stockton-on-Tees
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Care Provided by Elton Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Liz Whalen (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Elton Hall

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • Self-Funded Residential Dementia Care £800 – £950
  • (these prices are only a guideline, please contact Elton Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Elton Hall Reviews (41)

Total of 41, showing 1-20
8.5

Elton Hall has a Review Score of 8.5 (8.543) out of 10, based on 6 reviews in the last 2 years. Over all time Elton Hall has 41 reviews.

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Review from Carol N (Friend of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally dedicated kind and caring staff who stop at nowt to make residents comfortable. Their kindness and hard graft is amazing. Frankly, they need a medal or trophy as they give their all on very long shifts. Very lucky residents who have the best you can get.

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Review from T W (Husband of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First I would like to thank you for the improvement to the Hollies where my wife resides, also downstairs it's also nice to visit.

But outside the front of the building is a total disgrace. A total mess. The facade wants a facelift. Rubbish from the upgrade
strewn about in the flowerbed full of weeds. The drive is full of holes and the entrance is poor putting off potential clients. It certainly needs to be done ASAP.

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Review from Graham W (Son of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sad that my mother had to go into a care home but there was no other alternative. However, having visited her from afar I was so reassured and delighted with the accommodation, the care, and the staff. The manager and her staff were all hugely friendly and busily tended to the residents in a genuinely
caring manner.
The accommodation is very nice, warm and spotlessly clean. The communal rooms are quite spectacular, with well-maintained and pretty gardens. The rooms are nice, well equipped, and provide individual wc and sink facilities. It was reassuring that there was a programme of daily maintenance in place.
I came away feeling much happier about my mother's circumstances as I know she is safe, has good company, and will be well looked after.

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Review from C S (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved to Elton Hall for respite. The staff made very welcome and made a fuss of him. The care staff treated him with dignity and kindness at a time when he was most vulnerable. A big thank you to Elton Staff who made our family welcome. The environment could do with an upgrade as it is a little
outdated but clean.

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Review from Kathleen B (Sister of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well cared for and, more importantly, safe. The staff are lovely, caring and kind. The food is lovely, much better than I make myself!

Reply from Liz Whalen, Registered Manager at Elton Hall

Hi, thank you for your kind words. Your sister is a lovely lady and a pleasure to look after. I will pass your comments on to the team.


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Review from Moira D (Friend of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say, on behalf of my friend who was a resident briefly at Elton Hall, a big thank you for the aftercare received.
My friend was only briefly there, over a weekend of residence, as a matter of emergency. She was then sent to hospital for further treatment.
Despite the fact the stay
had been brief, the staff were very helpful to me as a friend and interested in my friend's ongoing situation, trying to locate property and finding a means for it to be sent on. They also got involved in discussions with the hospital regarding her need for extra support and concerns about her wellbeing, all of which was not compulsory but in fact offered out of genuine concern.
Well done and thank you. It’s good to know people are not only well trained, but totally right for the job and prepared to try to help make a difference.

Reply from Liz Whalen, Registered Manager at Elton Hall

Thank you so much for you kind words. The staff at Elton Hall work very hard to meet the needs of every resident in our care.
Appreciation is always welcome. I will ensure that the team are made aware of this review.
Thank you so much.


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Review from Alister L (Husband of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Elton Hall for a few months, suffering from dementia, until she passed away recently. I cannot fault the care she received from all the staff, who go out of their way to make the home friendly, happy, warm and entertaining for everyone. On every visit, I was greeted with smiles,
cuddles and joy - a warm spirit everywhere. I cannot thank them enough.

Reply from Sam Chontow, RM at Elton Hall

Thank you for your wonderful feedback about your recent experience at Elton Hall Care Home. Our residents' well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. We will pass on your lovely comments to all the staff.


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Review from Richard I (Brother of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers at Elton Hall have been magnificent during their care of my brother, who sadly left us at the end of September 2021. My brother requested that he spend the last weeks of his life in their care as opposed to entering hospital and they did everything in their power to ensure he received
the very best of care during this difficult time. He called Elton Hall 'home', and he loved his last eleven years there, amongst his friends and the management and staff. I would have no hesitation in recommending Elton Hall as a place to find peace and comfort in one's latter years.

Reply from Liz Whalen, Registered Manager at Elton Hall

Hi Richard, thank you for your kind comments. I am the new Manager at Elton Hall, sadly, I didn't get to meet your brother, but I will make sure that the Team at Elton are made aware of this. I am very proud to lead and be a part of such a dedicated excellent team of people who genuinely care about the residents at Elton Hall. Kind regards.


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Review from Terence P (Respite Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed myself at Elton Hall and will continue to. The management is first class, and the staff provide excellent care. I, myself, have got an (ABI), and the staff cater to my needs.

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Review from William D (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, brilliant, extremely well.
Brilliant - out of this world.
Wouldn't be anywhere else.
Management excellent, help me so much.

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Review from T C (Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a very cheerful home to be a resident in. As the carers end-over backwards to help you in a polite respectful way. The sandwiches, cakes and dinners have been excellent lately and such a good variety. My life changed for the best and it's the safest I have ever felt in Elton Hall! To everyone who's
helped me in Elton Hall!

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Review from Alan B (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the remarks I crossed in this review, I speak as I find as first impressions mean a lot to me. On entering Elton Hall, members of staff introduced themselves to me. As it was near tea time, I was escorted to the dining room. There was a selection of hot or cold food, every day. After tea I was
shown my ensuite bedroom. The facilities were first class. After unpacking I was shown the bath and shower rooms. On my first full day the entertainment staff introduced themselves. Any problem you have, the management solve it. Staff are first class.

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Review from Millicent S (Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all my dear friends Elton
Hall is a wonderful place
It puts a smile on my face
The staff go out of their way to be kind
It gives me peace of mind
It makes me feel safe
knowing that the staff
Give us support always
It is home from home
and you know that you are never alone
lots of activities
to do
It gives something to focus on for me and you
No wonder I like to come to Elton Hall
For a rest
For its simply the best
Hallelujah
Praise the Lord
Love and God bless
Amen

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Review from David A (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice period and property. Lovely position in a village location. Great staff/management all listen to any of your concerns and will act on them accordingly. The care received for my parents is outstanding and the dignity shown is very humbling.

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Review from R W W (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has complex health needs and when he was very unwell in October, the care he received by the staff was second-to-none. I could not have been more reassured he was in good, concerned and caring hands and it is a tribute to the staff's care and attitude towards him that he pulled through his
most recent health scare.

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Review from Dave L (Son of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have been in Elton Hall for about 18 months and I have nothing but praise for the management and staff. They have been made to feel welcome and the staff have gone out of their way to look after them as a couple, despite some difficulties.
They have a very nice shared room and have
settled in well. They are kept clean and well dressed and despite mum missing her salads, the food is good. I visit regularly, I am always made to feel welcome and kept informed. I get contacted if there are any issues and communication is very honest and clear. This is important to me as I live the other side of the country. The bedrooms and living areas are kept spotlessly clean, the staff are friendly and helpful, nothing is too much trouble. There always seems to be something going on with entertainment and outings. Whilst I would not have chosen to put mum and dad into a home, I could not imagine a better place for them. I know they are safe, comfortable and very well looked after.

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Review from Nick W (Son-in-law of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Elton Hall after a poor experience in a former care home. An internet search for CQC ratings turned up Elton Hall. A viewing followed and it was very welcoming. On arrival with Dad it was instantly like home. The team are absolutely brilliant with Dad and they recognise his increasing needs.
They also have great social events to help interaction.

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Review from Margaret P (Sister of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister every week and I find the staff are very friendly and helpful with the residents and caring. She is very comfortable and it's a pleasure coming to Elton Hall.

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Review from Kerry S (Mother of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't praise highly enough the management and staff. Elton Hall is excellently run. I was impressed from day one, they obviously care a great deal about all of their residents.

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Review from Marian B (Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was placed in Elton Hall by my social worker following 2 periods in hospital. I had been sectioned at a mental health facility and have been diagnosed as having Korsakoff's Dementia and being Bipolar. The management and staff have been very understanding of my condition and have supported me in my
road to recovery.

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Current Review Score: 8.5 (8.543)

Overview of Review Score

The Review Score of 8.5 (8.543) out of 10 for Elton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Elton Hall is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 70 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.857 Points relating to the number of positive Reviews for Elton Hall is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 5 Positive Reviews ÷ 14 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Elton Hall

What types of Care is Elton Hall registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elton Hall provide?

Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Elton Hall have?

There are 70 Single Rooms.

What are the Facilities & Services at Elton Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elton Hall to the centre of Stockton-on-Tees?

3.0 mile(s) as the crow flies, distance by road may be significantly further.