Elton Hall Reviews (41)
Elton Hall has a Review Score of 8.5 (8.543) out of 10, based on 6 reviews in the last 2 years. Over all time Elton Hall has 41 reviews.
Review from Susan T (Grandmother of Resident) published on 21 November 2018
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Overall Experience
5.0 out of 5
Their caring dedication, everyone always smiles and greets you.
From management and overall they all do the best for everyone in their care.
Compared to other care homes it is 5 stars all the way.
If all care homes were
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Review from M M (Son of Resident) published on 21 November 2018
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Overall Experience
4.0 out of 5
There's always something happening and regular day trips.
Mother seems settled and as happy as can be expected.
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Review from Julie G (Resident) published on 21 November 2018
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Overall Experience
5.0 out of 5
The staff are friendly and are always there to talk.
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Review from Peter T (Grandfather of Resident) published on 21 November 2018
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5.0 out of 5
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Review from J S (Son-in-law of Resident) published on 21 November 2018
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Overall Experience
5.0 out of 5
However, since my Mother in Law entered she has visibly improved in her demeanour and outlook, has never complained about her care, food or the facilities and has waxed lyrical about the outings she has been on.
I wholeheartedly
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Review from Andrew W (Son of Resident) published on 21 November 2018
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Overall Experience
5.0 out of 5
He has come on leaps and bounds since his time here.
Management are very good.
Staff are very polite and helpful.
Lots to do, very nice place.
Rooms are very clean and tidy.
Just a very friendly place.
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Review from Barry E (Son-in-law of Resident) published on 20 November 2018
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4.0 out of 5
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Review from Alfred A (Nephew of Resident) published on 20 November 2018
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5.0 out of 5
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Review from Jennifer A (Niece of Resident) published on 20 November 2018
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Overall Experience
5.0 out of 5
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Review from Debra E (Daughter of Resident) published on 14 November 2018
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4.0 out of 5
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Review from David S (Husband of Resident) published on 7 November 2018
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Overall Experience
5.0 out of 5
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Review from L R (Daughter of Resident) published on 7 November 2018
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Overall Experience
4.0 out of 5
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Review from Pauline D (Resident) published on 7 November 2018
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5.0 out of 5
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Review from Margaret M (Resident) published on 7 November 2018
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4.0 out of 5
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Review from Graham C (Resident) published on 7 November 2018
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4.0 out of 5
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Review from Judith B (Daughter of Resident) published on 7 November 2018
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4.0 out of 5
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Review from Susan H (Resident) published on 13 August 2018
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5.0 out of 5
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Review from Paul W (Son of Resident) published on 13 October 2017
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Overall Experience
4.0 out of 5
The care home is set in a very peaceful location in the countryside but only a short distance from Stockton. Elton Hall, we all liked the atmosphere and friendly staff.
Picking a care home for your
After the first month we asked dad if he was ok there or would he prefer us to find him somewhere else. He replied he wasn't over the moon to of been put in a home but if he had to choose one it would be this one.
The whole place has character and lovely gardens to the rear the varied menu and food were excellent, my dad had no complaints and enjoyed teasing the staff who were always up for some fun.
When he was poorly and confined to bed near the end, one of the staff would stay with him and apply water to his lips to stop them drying out, all around satisfied with his care.
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Review from Jean W (Daughter-in-law of Resident) published on 13 October 2017
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5.0 out of 5
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Review from S D (Daughter of Resident) published on 9 March 2017
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.5 (8.543) out of 10 for Elton Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Elton Hall is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 70 Ratings = 4.686
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.857 Points relating to the number of positive Reviews for Elton Hall is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 5 Positive Reviews ÷ 14 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
