Elton Hall Reviews (41)
Elton Hall has a Review Score of 8.5 (8.543) out of 10, based on 6 reviews in the last 2 years. Over all time Elton Hall has 41 reviews.
Review from Susan L (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
It is the best thing that could have happened, Mam went into Elton Hall in July 2016 and has settled really well. I cannot speak too highly
Although mam's dementia is quite bad now, they have dealt with her very well and she is happy in her own way. The staff are lovley and they deal with Mam very sympathetically, she joins in with the activities when she can.
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Value for Money
Overview of Review Score
The Review Score of 8.5 (8.543) out of 10 for Elton Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Elton Hall is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 70 Ratings = 4.686
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.857 Points relating to the number of positive Reviews for Elton Hall is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 5 Positive Reviews ÷ 14 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
