Hadrian Park

Marsh House Avenue, Billingham TS23 3DF
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9.8 76 Reviews
  • Hadrian Park, Billingham
Having fun, keeping active and receiving the best of care is what living at Hadrian Park care home is all about. The team provides residential and dementia care, as well as short-term respite care that is personalised to the needs and interests of each individual.

The team at Hadrian Park has extensive dementia training allowing them to provide he best possible care to residents living with the condition. The home also has dementia-friendly spaces, including a Namaste care room, vintage-style tea room and interactive space in the courtyard gardens.

The majority of ground floor bedrooms also benefit from direct access to the gardens, where there are seating areas and flower beds for residents to enjoy with year-round interest.

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Care Provided by Hadrian Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Brown (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hadrian Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,188
    • Self-Funded Residential Dementia Care from £1,278
    • RESPITE Self-Funded Residential Care from £1,238
    • RESPITE Self-Funded Residential Dementia Care from £1,328

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hadrian Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hadrian Park Reviews (76)

Total of 76, showing 1-20
9.8

Hadrian Park has a Review Score of 9.8 (9.831) out of 10, based on 27 reviews in the last 2 years. Over all time Hadrian Park has 76 reviews.

Overall Experience

  • 56
  • 18
  • 1
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Date Published

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Review from Michelle H (Granddaughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is in a league of its own. You will not find another care home like this in the area the staff and management are absolutely amazing they go above and beyond. Sadly, my grandad got put on end of life a week before Christmas and the staff here were absolutely amazing, not just with my
grandad but with me as well. I didn't leave his side for days and they made sure I wanted for nothing, bedding, pillows even coming in with food for me saying I had to eat. Sometimes just checking I was ok, I honestly do not think I could of got through the most devastating time of my life without my Hadrian Park family. I will be forever grateful to them, the standard of care they give is exceptional. If your loved one needs a home this is the place for them.

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Review from Chloe H (Great-granddaughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent his last 6 months in this home and they are all absolutely amazing. Would do absolutely anything for their residents and the family. I would highly recommend this home to anybody who asked. They turned into friends not just people. Even on his funeral they all asked about it, and some
of them even came. Thank you so much for making my grandads last 6 months enjoyable. Always up to something, even taking them on days out. You should all be so proud of yourselves and the manager is an amazing person. She's a credit to that home.

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Review from Kirsty D (Granddaughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has brilliant management and staff go above beyond for clients and family. My grandma is here and it's like going from home to home, nothing is ever too much for them. The daily activities are brilliant and get all residents involved. The shops and pub is a 2 minute walk if you wanted
to take a family member for a meal or drink, lovely gardens to sit and enjoy sun, of course when sunny. I would definitely recommend this home.

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Review from Eileen J (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers go out of their way to help and cannot fault them. However at the moment no dishwasher in the kitchen carers have to wash pots which is taking them away from their post to be there for residents, also not exactly hygienic (a restaurant or cafe wouldn't get away with it) no salad available at
the weekend, no porridge this morning and sorry no marmalade for your toast. At £1100 a week you would expect a bit better. Sorry to have to post this.

Reply from Samantha Debenham, Reviews Team at Hadrian Park

Thank you for your kind comments towards the care residents receive at Hadrian Park. Our carers do indeed go above and beyond consistently to ensure residents are happy and comfortable. Our dishwasher had recently broken however this has now been fixed, and was attended to as quickly as we were able to. Food items can always be requested by residents and relatives, and we will do our best to make these available when brought to our attention.


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Review from S K (Partner of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are excellent, my partner is well looked after, the staff regularly go above and beyond with residents, building up great relationships and taking time with the residents. The staff are never too busy to listen and help and they always take time to find something my partner will eat.
The staff encourage the residents to get the very best out of every one of them. Many of the residents have individual needs and they all seem to be fully catered for.

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Review from Shaun W (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Hadrian Park since April 2023 due mainly to mobility issues and not being able to care for herself at home.
I have found the home an excellent place for her as she loves to have company around her.
All of the staff are caring, friendly, polite and seem to be very happy
in their roles.
The home is very clean, has a great atmosphere, and organises daily/weekly activities for all of the residents.
They also organise events around dates such as World Cup, Christmas, Halloween, etc, and regularly have to visit singers and trips to the local pub and social clubs.
I am very happy with the care my mum is receiving and would definitely recommend Hadrian Park.

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Review from P E (Sister of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Hadrian Park for a few months now. He has settled in well. Which I must say is down to all the staff who are all friendly and caring from the carers to housekeeping. The entertainment team does a fabulous job of keeping everyone happy with different activities for all to join
in. The management are always available to help with any problems that come up. Thank you Hadrian Park for making the transition into the care system so easy. Keep up the fantastic work everyone.

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Review from Mark J (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a much-loved member of our family cared for at Hadrian Park for the past 9 months, and cannot praise the amazing team of staff enough for the love, care and attention they give her. From the beginning, they made the transition as easy as they could, and consistently provide a high level
of care that gives us the peace of mind to know she is in good hands. I visit the home often enough to see the many demands on their time, and yet they remain professional and caring at all times. The staff at Hadrian Park are a credit to the home and their profession. Thank you.

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Review from Sandy T (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Hadrian Park are friendly, professional and accommodating. They go above and beyond to provide the care needed.
The care home is clean and welcoming although some of the rooms do require a little freshening up.
Would definitely recommend Hadrian Park to anyone looking for a caring, secure
environment for their loved one.

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Review from Kenneth M (Friend of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are looking after my friend with respect and compassion; they treat each resident as an individual. All the staff are really busy, but they always find time to explain what's going on and answer any questions they can.

Reply from Caprice Geisha, Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian Park Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C Z (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home have provided excellent patient-centred care for our family member. They have gone above and beyond making sure they did everything possible to give him the best care they could. All staff we met including the managers, genuinely cared and they communicated with us every day,
which really helped us understand everything we needed to at the time. Thanks to Hadrian Park we have felt supported through a really difficult time for all the family and we can't thank them enough.

Reply from Caprice Geisha, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience. At Hadrian Park Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Diane B (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give more than 5 stars I would. I highly recommend this home. Management and staff go above and beyond. Their care is second to none. All very friendly and helpful.
My Mam had dementia and was treated with dignity and care. She never lost her smile or mischievous way. Mam loved the staff.
When
Mam was on end-of-life. The manager, deputy and staff were there till the end with my sister and myself. The compassion and Empathy shown were immense. Never in my time working in care have I ever seen the management team be with you with every last breath my mam took. And even the staff standing for mam's final departure from the home.
Always trying to encourage Mam in activities. Which she loved to do. Days out. Singers, dancing, children's choir. The activities team is always busy entertaining.
Home always clean and tidy.
Choice of food and everyone catered for.
Thank you again for the love and care shown.

Reply from Caprice Geisha, Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian Park Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Alison B (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Instantly felt at ease from the moment we entered. And on visiting my Dad regularly we saw him build up such a rapport with the staff members, which says a lot about the treatment he was receiving. My Dad's needs were constantly changing, yet the staff went above and beyond to facilitate them. We as
a family were always made welcome too. My Dad's illness meant he deteriorated very rapidly, but again the staff couldn't do enough for him. I know Care Homes have received bad press but my experience of my Dad's stay here, has expelled all of that. I honestly can't thank everyone enough who showed him nothing but kindness and made sure he was comfortable and safe. I'm hoping there's a waiting list as I'd put my name down for it.

Reply from Caprice Geisha, Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Carol A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mum entered Hadrian Park, we as a family have felt happy and our mum is happy and cared for by all the staff who go above and beyond their duty.

Reply from Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us a review about your experience. At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M H (Granddaughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my nana weekly. The home is very welcoming and clean. Always activities going on, the home is warm and well-decorated.
My nan is well looked after, always happy and smiling.

Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Hadrian Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks, the Care UK team


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Review from C F (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very caring and very patient. They take time to talk about our problems or concerns and the senior carers are excellent.

Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from P R (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is treated with kindness from staff. They are very friendly and helpful. Food is very good and plenty of snacks etc during the day. The room is clean. Mother's cleanliness is fine. She is bathed regularly.

Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Hadrian Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks, the Care UK team


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Review from T S (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run care home, and the staff listen to suggestions, and are very helpful.

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Review from L N (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely caring staff who deal with residents with patience and kindness.

Reply from Holly Cole, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from M C (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glad to have chosen Hadrian Park to care for my husband. Staff are caring, cheerful and obliging.

Reply from Holly Cole, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Hadrian Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Hadrian Park is calculated as follows: ( (268 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 313 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hadrian Park is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Jesscia

Jesscia Brown

Job Title: Home Manager

I was keen to join Care UK because it is known as one of the best providers of older peoples care. I'd heard about how supportive the organisation was and had actually managed a local residential home. Hadrian Park was our biggest rival, so when a suitable role came up here, I grabbed it with both hands!


I love having a chance to have a chat with the wonderful residents of Hadrian Park. Their lives are incredibly interesting, and each person has a story to tell. I feel extremely privileged to be able to care for them and support them, particularly through the difficult times of the pandemic.


I also feel very privileged to work with such a fantastic team. Each person who works at Hadrian Park is passionate, caring and always puts residents first. Its what makes our care home so special and what enables residents to live fulfilling lives.


Away from work, I unwind by spending time with my family, reading, watching documentaries and enjoying holidays in the sun.


Frequently Asked Questions about Hadrian Park

What types of Care is Hadrian Park registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hadrian Park provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hadrian Park have?

There are 74 Single Rooms.

What are the Facilities & Services at Hadrian Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hadrian Park to the centre of Billingham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.