Hadrian Park

Marsh House Avenue, Billingham TS23 3DF
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9.8 76 Reviews
  • Hadrian Park, Billingham
Having fun, keeping active and receiving the best of care is what living at Hadrian Park care home is all about. The team provides residential and dementia care, as well as short-term respite care that is personalised to the needs and interests of each individual.

The team at Hadrian Park has extensive dementia training allowing them to provide he best possible care to residents living with the condition. The home also has dementia-friendly spaces, including a Namaste care room, vintage-style tea room and interactive space in the courtyard gardens.

The majority of ground floor bedrooms also benefit from direct access to the gardens, where there are seating areas and flower beds for residents to enjoy with year-round interest.

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Care Provided by Hadrian Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Brown (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hadrian Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,188
    • Self-Funded Residential Dementia Care from £1,278
    • RESPITE Self-Funded Residential Care from £1,238
    • RESPITE Self-Funded Residential Dementia Care from £1,328

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hadrian Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hadrian Park Reviews (76)

Total of 76, showing 21-40
9.8

Hadrian Park has a Review Score of 9.8 (9.831) out of 10, based on 27 reviews in the last 2 years. Over all time Hadrian Park has 76 reviews.

Overall Experience

  • 56
  • 18
  • 1
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  • 0

Date Published

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Review from S P (Daughter of Resident) published on 10 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident for two years. The staff have always been very supportive of Mam and family members. They understand Mam's moods and how to help her through them. Offering her calming and reassuring words. All staff and management are approachable and available at all times.

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Review from F D (Brother of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall view is that the staff are very friendly, dedicated and committed to providing a happy and safe environment for the residents. I visit the home most days and I get the same warm welcome each time. I get offered a coffee when the trolley passes too.

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Review from Seana T (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well equipped, very clean.
Staff are brilliant and kept up to date on very friendly and polite./
Very good on activities - always something on eg exercise time, dog visits, crafts Trips out - arc, theatre, pub etc. One to one time with residents.

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Review from R T (Granddaughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved to this home from another care home after she had suffered neglect in her previous placement. If it was not for us choosing this home and the care they provide, we would have been planning my nana's funeral. The care staff are amazing at what they do, always go above and beyond!
This
home is amazing.

Reply from Reviews Team, Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from K W (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we had hoped never to have to move our loved one to a care home but eventually we could no longer cope with them at home. Hadrian Park were so supportive initially and that support has continued since the move was made. The staff are friendly and take time to get to know the residents and
the best way to meet their needs and keep them happy. Our loved one is very settled, well cared for and is happy which is what we hoped for.

Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from c a (Friend of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff at Hadrian Park without exception to be approachable and friendly. Whenever I have made an enquiry or sought any kind of clarification they have been most helpful. The staff can either make or break a place like this and they make it with their genuine caring attitude.

Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Elizabeth C (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very awkward but he is always greeted by the staff with a smile and a jolly comment.
The care home itself is always clean and tidy. He is well fed and looked after. There are always activities going on
I spend a lot of my free time there with Dad and some of the other residents and am
always made to feel welcome.
If I have had any problems they are listened to and quickly and efficiently resolved.
I could not have found a better place to home my dad.

Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Maureen C (Sister of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hadrian Park care home are very friendly and caring for their clients and their visitors. During the pandemic/lock downs most of the time we could see and talk to our family through the window until the bubble was in use.
I have always found all staff to be helpful when arranging a visit or to clients
during lockdown when getting shopping and generally keeping everyone up to date.

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Review from Corinne L (Wife of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hadrian Park is hopefully coming to the end of another Lockdown due to Covid-19. As an essential caregiver, I have experienced first-hand how hard the carers worked during a particularly bad time of Covid-19. With as many residents confined to their rooms as possible, the carers carried out all duties
efficiently, remaining calm and cheerful. They were non stop! An absolute asset to Hadrian Park and Care UK. I was also very impressed that Care UK sent regular letters to keep us updated on the rules and regulations from the Government as well as regular updates from the manager of the home.

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Review from Karen F (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mother is well cared for, however, services seem to take too long. Staff are very helpful though they often appear overly busy...staff shortages? The food budget needs improving as it doesn't appear to be very appetising!

Reply from Samantha Debenham, Personal Assistant at Hadrian Park

Thank you for taking the time to review Hadrian Park. We are delighted to hear your mother’s care and support is excellent. Our number one priority is to meet every need of the residents who live here, some of which have high dependency needs. This means there will be times that staff seem busy. However, to reassure you, our staff to resident ratio is higher than is recommended. Our chef encourages residents to get involved in developing the menus and to give their feedback on new dishes. We have never had any complaints from your mother but we will remind her that we are always more than happy to provide an alternative dish.


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Review from Mark L (Son of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Never seems to be enough staff on at any one shift. People are always leaving, high turnover of staff.

Reply from Samantha Debenham, Personal Assistant at Hadrian Park

Thank you for taking the time to review Hadrian Park. We are a busy home and there will be times that our team will seem busy. Many residents have high dependency needs which can require up to four staff to support them. However, to reassure you, we use a very efficient staff planning tool and our staff to resident ratio is higher than is recommended. And we are pleased to say that Hadrian Park has a lower than average staff turnover. We appreciate it can seem that staff are leaving, but we rotate staff across the suites to assist with their career development. Please don’t hesitate to contact the home manager, if you have any other concerns.


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Review from Sheila H (Respite Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Came in from hospital I was very anxious but need not of worried they made me feel at home and the six weeks passed very quickly. The disadvantage was that visitors had to wait half an hour to get in but appreciate the current climate.

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Review from Ruth C (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Hadrian Park for six years now. She is happy there and didn't take too long for her to settle. I am happy with the care she receives but I do have to say that in the six years it hasn't always been plain sailing. The manager is very approachable and through this tough year has done
his best to keep the communication going.

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Review from Carol M (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very friendly and approachable. I was worried about Mam going into a care home, but I didn't need to. Mam has settled in well, apart from not joining in with the activities, the staff do go round the home trying to involve all the residents but Mam isn't interested.
The home always seems to be clean and tidy and Covid rules are followed.

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Review from Judith R (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hadrian Park is a lovely, friendly place for my mum to stay. We recognise that there are times when challenges need to be met and Hadrian Park reaches up to those challenges and manages them so very well. Hadrian Park provides a variety of activities to keep the residents active and happy and we as
a family appreciate the updates via social media. There is nothing I like more than seeing my mum enjoying a good old sing-song.

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Review from Rachael C (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is a resident in Hadrian Park as she has dementia. She was really unsettled when she first arrived but the lovely staff did everything they could to make her feel welcome, safe and cared for. For the first few weeks of her stay, I was unable to visit my mam inside but once I was allowed inside
all the staff I encountered were all extremely helpful and pleasant. All the carers involved in my mam's care are always aware of her day to day mood and general well-being and are always happy to attend to anything Mam needs whilst I’ve ever been there even if it’s just been reassuring my mum.

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Review from Mandy H (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam needed an urgent place of care and Hadrian Park had a room available.
This was all very new to us, Mam has dementia and she needed more care than we were able to give her, this was a very difficult decision we had to make and very emotional. From manager to senior staff, to cleaning staff, everyone
has gone above and beyond to make this decision as painless as possible for us and have been so kind and caring to both us as a family and Mam.
It is early days and the disease in its nature means every visit is like walking into the unknown, but the fantastic staff are there to help in any way they can. We know mam is safe and being cared for properly.
Nothing can ever take away the pain of leaving your parent with others and the awfulness of dementia but the staff here do everything possible to ease this pain and for this, we are truly thankful.

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Review from A B (Son of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Hadrian Park since 2018. One of the reasons the family chose Hadrian Park was because of its close proximity to family. The staff are caring and helpful and keep my mother safe and she is receiving the right level of care and support.

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Review from Paula D (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, I don’t know how they manage to remain upbeat through all this Covid chaos. It has created so much extra work for people who already had a difficult job. They have made the best of a very difficult time and do their best to keep the residents’ spirits up.

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Review from Billie W (Granddaughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my gran into Hadrian Park just before the national lockdown and couldn’t be happier that we did. Throughout the whole of lockdown, Hadrian Park has ensured we were updated, had contact with my gran and that she was well looked after. Really happy that Care UK have kept us updated via letter
too through the whole pandemic.
Since lockdown has eased, management have allowed visits but balanced it with the current risk of Covid-19, it all runs very smoothly. The home itself is always clean and the staff are always friendly and visible. Throughout her time at the home, Gran has commented on how much she loves the place and the staff. Couldn’t recommend the place more highly.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Hadrian Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Hadrian Park is calculated as follows: ( (268 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 313 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hadrian Park is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Jesscia

Jesscia Brown

Job Title: Home Manager

I was keen to join Care UK because it is known as one of the best providers of older peoples care. I'd heard about how supportive the organisation was and had actually managed a local residential home. Hadrian Park was our biggest rival, so when a suitable role came up here, I grabbed it with both hands!


I love having a chance to have a chat with the wonderful residents of Hadrian Park. Their lives are incredibly interesting, and each person has a story to tell. I feel extremely privileged to be able to care for them and support them, particularly through the difficult times of the pandemic.


I also feel very privileged to work with such a fantastic team. Each person who works at Hadrian Park is passionate, caring and always puts residents first. Its what makes our care home so special and what enables residents to live fulfilling lives.


Away from work, I unwind by spending time with my family, reading, watching documentaries and enjoying holidays in the sun.