Hadrian Park

Marsh House Avenue, Billingham TS23 3DF
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9.8 76 Reviews
  • Hadrian Park, Billingham
Having fun, keeping active and receiving the best of care is what living at Hadrian Park care home is all about. The team provides residential and dementia care, as well as short-term respite care that is personalised to the needs and interests of each individual.

The team at Hadrian Park has extensive dementia training allowing them to provide he best possible care to residents living with the condition. The home also has dementia-friendly spaces, including a Namaste care room, vintage-style tea room and interactive space in the courtyard gardens.

The majority of ground floor bedrooms also benefit from direct access to the gardens, where there are seating areas and flower beds for residents to enjoy with year-round interest.

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Care Provided by Hadrian Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Brown (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hadrian Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,188
    • Self-Funded Residential Dementia Care from £1,278
    • RESPITE Self-Funded Residential Care from £1,238
    • RESPITE Self-Funded Residential Dementia Care from £1,328

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Hadrian Park to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hadrian Park Reviews (76)

Total of 76, showing 61-76
9.8

Hadrian Park has a Review Score of 9.8 (9.831) out of 10, based on 27 reviews in the last 2 years. Over all time Hadrian Park has 76 reviews.

Overall Experience

  • 56
  • 18
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  • 0

Date Published

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Review from J T (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care I have been given the whole time I have been a resident in Hadrian Park. The management and staff have been most caring and attentive, helpful and considerate.
Definitely, I give them full marks.

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Review from Lorraine E (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Hadrian Park mid-December 2017. My sister and myself were so upset and devastated to have to put him in a home. We felt we were letting him down, however, since being here, dad has gone from strength to strength. He has settled in great. The staff are fantastic, second to none and
the care he is receiving is first class. My sister and myself have complete peace of mind knowing he is in such good hands.

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Review from Jamie L (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Hadrian Park to be a spacious, airy, clean care home with pleasant staff both carers and office staff, all who are willing to help with any queries. Mums bedroom is lovely and clean and has matching furniture.

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Review from Stephen G (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly, helpful and well maintained. Staff are excellent, great with residents and I would definitely recommend.

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Review from Teresa S (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to highly commend the management and staff, cleaners, carers, chef, maintenance man and entertainment staff for the wonderful care given to my mum during the time she was in Hadrian Park.
Mums stay with them was short (only 7months) but she loved the place and was constantly stimulated
with all the different activities going on.
Mum sadly passed away last week, but the love and care she was shown by all the above was priceless.
Thank you.

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Review from Susan K (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with Hadrian Park it has been the hardest and most heartbreaking decision I have had to make to put my mum in a care home but the management have gone out of their way to make the process easier on me and supported me on this journey I am so grateful for all the carers support with
my mam I know I made the right decision for my mam and myself because I know she is happy safe and well cared for in Hadrian Park.

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Review from Michael H (Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived at the home directly from hospital very apprehensive. Since the nice warm welcome, I have settled in very easily. Very relaxing atmosphere, services from food, day to day needs excellent. Bedroom immaculate with plenty of space for my large amount of clothes, which are washed and ironed in a
short turn around. From all levels of staff a superb helping attitude to work, which makes the home a lovely place to stay.

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Review from Veronica T (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming home, I am in most days and find the staff friendly and helpful. It is good to have peace of mind that my father is in good hands when I am not there.

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Review from Mary G (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mother's care. All staff, not just nursing, are so lovely with my mum. Nothing is too much trouble, even when it is busy, they never make us feel we are bothering them. The food is excellent and when my mum had swallowing problems, they catered well for this.

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Review from Vera G (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I class Hadrian Park as my personal home. I really love this place and do class it as my home. I couldn't be happier.
The staff are really great and I don't think I would get a better home anywhere else.

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Review from Thelma M (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was brought in for respite in June 2016- she has not improved healthwise so is still temporary. Staff are friendly, reassuring, understanding, not only to mum but her family. Nothing is too much trouble, staff are like a second family, giving hugs and time to listen and console, during a difficult
time. Staff and management are always on hand for advice. Mum complains food is sometimes not to her liking, but....she has gained weight!! Mum loves the activities and the outings to local pubs for food and drink :)

Reply from Samantha Debenham, Marketing Support Administrator at Hadrian Park

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. Our head chef has now reviewed your mother’s food preferences recorded on her care plan and improved the food offering to better meet her needs. We hope you will see an improvement when you next visit.


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Review from Susan D (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. The food is good. The only complaint I have, it is put on a cold plate. Treated with dignity by all the staff.

Reply from Samantha Debenham, Marketing Support Administrator at Hadrian Park

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We recognised the need to review our serving methods and we have since improved the plate warming process. We hope you will see an improvement when you next visit.


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Review from Raymond H (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The big big let down in this home is the food, in quality and is always cold. Many many complaints have not improved here, for £700 a week it is not good enough.

Reply from Samantha Debenham, Marketing Support Administrator at Hadrian Park

We’re grateful for your feedback and are delighted with the positive scores for the care and support we provide. We would also like to thank you for the constructive feedback. We now have a new chef in place at Hadrian Park and we have reviewed and redeveloped the food offering to suit the preferences and needs of the residents. We hope you will see an improvement when you next visit but please do let us know if you have any further concerns and the home manager would be happy to meet with you.


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Review from Debbie S (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience started with my dad on Chesters where the staff have been fantastic in difficult circumstances. Very helpful in getting this room personalised and we love being able to take him to the Chesters Pub. Delighted extra activities coordinator focussing on Chester residents has been appointed.
Only one disappointment to report- the loss of male carer who was brilliant with dad. The new carer now building a relationship with dad but would be nice to have male carer each shift. Extremely pleased two staff members have been promoted as they create a very friendly, caring and professional environment.

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Review from Michael H (Son of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mam has been in the above care home for two years now and as her health has deteriorated she has needed intensive care. The girls that look after her are the nicest most caring people I could ever know. They are so patient and lovely. Nothing is a trouble to them and the affection they show to all
of the people who reside there is fantastic. If I didn't know the cleaners were cleaners by their different uniforms I wouldn't know they were carers as they are equally lovely and caring. I will always be grateful to the staff there for the loving way they always do the best for my Mam. They are wonderful.

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Review from Steven R (Son of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the activities team for making my mother's time at Hadrian Park so lovely and taking her on all the trips out and the entertainment they provide. Thank you girls.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Hadrian Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Hadrian Park is calculated as follows: ( (268 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 313 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hadrian Park is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Jesscia

Jesscia Brown

Job Title: Home Manager

I was keen to join Care UK because it is known as one of the best providers of older peoples care. I'd heard about how supportive the organisation was and had actually managed a local residential home. Hadrian Park was our biggest rival, so when a suitable role came up here, I grabbed it with both hands!


I love having a chance to have a chat with the wonderful residents of Hadrian Park. Their lives are incredibly interesting, and each person has a story to tell. I feel extremely privileged to be able to care for them and support them, particularly through the difficult times of the pandemic.


I also feel very privileged to work with such a fantastic team. Each person who works at Hadrian Park is passionate, caring and always puts residents first. Its what makes our care home so special and what enables residents to live fulfilling lives.


Away from work, I unwind by spending time with my family, reading, watching documentaries and enjoying holidays in the sun.